Service availability

History

Date/Time: 06/10/2026 09:51 - 06/10/2026 09:54

Service: CDS Live Service

Scope: Planned

Resolution: Roshan is testing Toast

Date/Time: 02/10/2026 15:24 - 02/10/2026 15:35

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Friday, 2 October 2026 at 16:24 BST to Friday, 2 October 2026 at 16:35 BST

See message from MCP

Another

Date/Time: 02/10/2026 15:23 - 02/10/2026 15:25

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Friday, 2 October 2026 at 16:23 BST to Friday, 2 October 2026 at 16:25 BST

See message from MCP

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

Date/Time: 02/10/2026 15:20 - 02/10/2026 15:22

Service: ASM Online Services

Scope: Planned

Resolution: Planned outage on Friday, 2 October 2026 at 16:20 BST to Friday, 2 October 2026 at 16:22 BST

See message from ASM Online Services

Time stamp test 16:16

Date/Time: 02/10/2026 15:10 - 02/10/2026 15:15

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Friday, 2 October 2026 at 16:10 BST to Friday, 2 October 2026 at 16:15 BST

See message from CDS Test Service (TDR)

Time stamp test

Date/Time: 02/10/2026 15:05 - 02/10/2026 15:07

Service: ASM Online Services

Scope: Planned

Resolution: Planned outage on Friday, 2 October 2026 at 16:05 BST to Friday, 2 October 2026 at 16:07 BST

And a little bit extra here

See message from ASM Online Services

Message here

See further guidance from the ASM Service Desk

And message here

Date/Time: 01/10/2026 14:57 - 01/10/2026 15:12

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 1 October 2026 at 15:57 BST.

Date/Time: 01/10/2026 14:58 - 01/10/2026 15:11

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 1 October 2026 at 15:58 BST.

See message from HMRC

Dropdown Text

Date/Time: 01/10/2026 13:31 - 01/10/2026 13:32

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 1 October 2026 at 14:31 BST.

Date/Time: 28/09/2026 13:09 - 01/10/2026 13:29

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Monday, 28 September 2026 at 14:09 BST.

See message from Pentant

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Date/Time: 23/09/2026 09:28 - 01/10/2026 13:29

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Wednesday, 23 September 2026 at 10:28 BST.

See message from CDS Live Service

Intermittent service disruptions observed. We are investigating the issue.

Date/Time: 01/10/2026 13:23 - 01/10/2026 13:26

Service: ASM Online Services

Scope: Planned

Resolution: Planned outage on Thursday, 1 October 2026 at 14:23 BST to Friday, 9 October 2026 at 14:20 BST

See message from ASM Online Services

Dropdown Text

Date/Time: 01/10/2026 10:48 - 01/10/2026 10:52

Service: ASM Online Services

Scope: Planned

Resolution: Planned outage on Thursday, 1 October 2026 at 11:48 BST to Thursday, 1 October 2026 at 11:52 BST

See message from ASM Online Services

Dropdown Text

Date/Time: 01/10/2026 09:25 - 01/10/2026 09:27

Service: ASM Online Services

Scope: Planned

Resolution: Test for time #2

Date/Time: 01/10/2026 08:55 - 01/10/2026 08:57

Service: ASM Online Services

Scope: Planned

Resolution: Test for time #1

Date/Time: 01/10/2026 08:37 - 01/10/2026 08:39

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 1 October 2026 at 09:37 BST and Thursday, 1 October 2026 at 09:39 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 01/10/2026 08:24 - 01/10/2026 08:26

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 1 October 2026 at 09:24 BST and Thursday, 1 October 2026 at 09:26 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 01/10/2026 08:16 - 01/10/2026 08:18

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 1 October 2026 at 09:16 BST and Thursday, 1 October 2026 at 09:18 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 01/10/2026 08:10 - 01/10/2026 08:12

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 1 October 2026 at 09:10 BST and Thursday, 1 October 2026 at 09:12 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 29/09/2026 14:42 - 01/10/2026 08:08

Service: MCP Destin8

Scope: Unplanned

Resolution: Test for last updated #1

Date/Time: 01/10/2026 07:20 - 01/10/2026 07:25

Service: ASM Online Services

Scope: Planned

Resolution: Planned outage on Thursday, 1 October 2026 at 08:20 BST to Thursday, 1 October 2026 at 08:25 BST

See message from ASM Online Services

Dropdown Text

Date/Time: 30/09/2026 14:39 - 30/09/2026 14:41

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 30 September 2026 at 15:39 BST and Wednesday, 30 September 2026 at 15:41 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 30/09/2026 14:36 - 30/09/2026 14:37

Service: ASM Online Services

Scope: Unplanned

Resolution: Test for refactor #1

Date/Time: 30/09/2026 14:35 - 30/09/2026 14:36

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 30 September 2026 at 15:35 BST and Wednesday, 30 September 2026 at 15:40 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 30/09/2026 14:27 - 30/09/2026 14:30

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 30 September 2026 at 15:27 BST and Wednesday, 30 September 2026 at 15:30 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 30/09/2026 14:18 - 30/09/2026 14:20

Service: ASM Online Services

Scope: Planned

Resolution: Planned outage on Wednesday, 30 September 2026 at 15:18 BST to Wednesday, 30 September 2026 at 15:20 BST

See message from ASM Online Services

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

Date/Time: 30/09/2026 12:58 - 30/09/2026 13:36

Service: ASM Online Services

Scope: Unplanned

Resolution: Test for new refactor #400

Date/Time: 30/09/2026 12:07 - 30/09/2026 12:09

Service: ASM Online Services

Scope: Unplanned

Resolution: Refactor live status #2

Date/Time: 30/09/2026 10:59 - 30/09/2026 11:01

Service: ASM Online Services

Scope: Unplanned

Resolution: Test for refactor #300

Date/Time: 30/09/2026 10:57 - 30/09/2026 10:58

Service: ASM Online Services

Scope: Unplanned

Resolution: Test for refactor #200

Date/Time: 30/09/2026 10:54 - 30/09/2026 10:57

Service: ASM Online Services

Scope: Planned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Wednesday, 30 September 2026 at 11:54 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 30/09/2026 10:19 - 30/09/2026 10:21

Service: ASM Online Services

Scope: Unplanned

Resolution: Test for new code #2

Date/Time: 28/09/2026 13:13 - 30/09/2026 10:12

Service: ASM Online Services

Scope: Unplanned

Resolution: Test outage for defect 102159 #6

Date/Time: 30/09/2026 07:39 - 30/09/2026 07:42

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 30 September 2026 at 08:39 BST.

Date/Time: 29/09/2026 13:09 - 29/09/2026 13:12

Service: MCP Destin8

Scope: Unplanned

Resolution: Test defect 102138 #1

Date/Time: 29/09/2026 12:45 - 29/09/2026 12:53

Service: MCP Destin8

Scope: Unplanned

Resolution: Notice for RT 102138 #2

Date/Time: 29/09/2026 12:39 - 29/09/2026 12:52

Service: MCP Destin8

Scope: Unplanned

Resolution: This is a test for Defect 102138 #1a

Date/Time: 28/09/2026 08:32 - 28/09/2026 14:34

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Monday, 28 September 2026 at 09:32 BST to Friday, 2 October 2026 at 09:33 BST

See message from CDS Test Service (TDR)

This is a test message.

Date/Time: 28/09/2026 13:12 - 28/09/2026 14:24

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 28 September 2026 at 14:12 BST.

See message from ASM Online Services

Dropdown Text

Date/Time: 28/09/2026 08:07 - 28/09/2026 14:22

Service: MCP Destin8

Scope: Unplanned

Resolution: Test outage for defect 102159 #5

Date/Time: 28/09/2026 13:05 - 28/09/2026 13:09

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 28 September 2026 at 14:05 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 28/09/2026 08:29 - 28/09/2026 08:32

Service: CDS Test Service (TDR)

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with **THIS IS A TEST MESSAGE**. This first started on **28.09.26 09:29**.

Date/Time: 22/09/2026 08:58 - 25/09/2026 13:48

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Tuesday, 22 September 2026 at 09:58 BST.

If your declaration is stuck on submitted, do not resend unless advised by ASM

If your declaration has a communication failure, please resend the declaration.

Date/Time: 22/09/2026 08:59 - 25/09/2026 13:48

Service: MCP Destin8

Scope: Unplanned

Resolution: User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

Date/Time: 22/09/2026 14:48 - 22/09/2026 14:50

Service: Service Availability

Scope: Planned

Resolution: Planned outage on Tuesday, 22 September 2026 at 15:48 BST to Tuesday, 22 September 2026 at 15:50 BST

See message from Service Availability

Dropdown Text

Date/Time: 22/09/2026 14:45 - 22/09/2026 14:48

Service: Service Availability

Scope: Planned

Resolution: In order to carry out essential system maintenance, Service Availability will be unavailable between Tuesday, 22 September 2026 at 15:45 BST and Tuesday, 22 September 2026 at 15:48 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 22/09/2026 10:55 - 22/09/2026 11:09

Service: GVMS

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via GVMS. This first started on Tuesday, 22 September 2026 at 11:55 BST.

See message from GVMS

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Date/Time: 29/07/2026 15:55 - 22/09/2026 08:53

Service: Playwright Test Planned

Scope: Unplanned

Resolution: test overlapping dates

Date/Time: 18/09/2026 19:59 - 19/09/2026 14:05

Service: Dev UI test

Scope: Planned

Resolution: In order to carry out essential system maintenance, **DEV UI TEST** will be unavailable between **18/09/2026 20:59** and **19/09/2026 15:05**. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 18/09/2026 08:03 - 18/09/2026 10:49

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 18 September 2026 at 09:03 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 18/09/2026 10:35 - 18/09/2026 10:37

Service: MCP Destin8

Scope: Planned

Resolution: Service degradation : Users are reporting declaration clearance delays via MCP from declarations submitted between 11:35 and 11:37. If you have not received your clearance update please contact CDS Operations using the this form Report a problem using the Customs Declaration Service

Date/Time: 18/09/2026 10:30 - 18/09/2026 10:32

Service: MCP Destin8

Scope: Planned

Resolution: Service degradation - test2 : Users are reporting declaration clearance delays via MCP from declarations submitted between 11:30 and 11:32. If you have not received your clearance update please contact CDS Operations using the this form Report a problem using the Customs Declaration Service

Date/Time: 18/09/2026 10:28 - 18/09/2026 10:29

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting declaration clearance delays via MCP from declarations submitted between 11:28 and 11:30. If you have not received your clearance update please contact CDS Operations using the this form Report a problem using the Customs Declaration Service

Date/Time: 17/09/2026 09:45 - 17/09/2026 09:46

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Thursday, 17 September 2026 at 10:45 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 16/09/2026 09:57 - 16/09/2026 10:11

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Wednesday, 16 September 2026 at 10:57 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 09/09/2026 14:17 - 09/09/2026 14:30

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 9 September 2026 at 15:17 BST and Wednesday, 9 September 2026 at 15:30 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 09/09/2026 14:17 - 09/09/2026 14:19

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Wednesday, 9 September 2026 at 15:17 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 08/09/2026 08:30 - 09/09/2026 14:07

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Tuesday, 8 September 2026 at 09:30 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 09/09/2026 09:06 - 09/09/2026 09:07

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 9 September 2026 at 10:06 BST.

Date/Time: 24/08/2026 09:50 - 09/09/2026 07:35

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Monday, 24 August 2026 at 10:50 BST.

See message from Pentant

Notification from Descartes Pentant Customer Support

Notification of Descartes Pentant unplanned outage Monday 24/08/2026 10:50 onwards

Dear Descartes Pentant Customer,

Please note there is an ongoing unplanned outage on our networks affecting Pentant.

This is under critical issue investigation. Thank you for your patience

For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com.

Many thanks

Pentant Customer Support Team

Date/Time: 08/09/2026 14:07 - 09/09/2026 07:35

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Tuesday, 8 September 2026 at 15:07 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send. Click here for more details

Date/Time: 08/09/2026 12:44 - 09/09/2026 07:35

Service: MCP Destin8

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 07/09/2026 13:50 - 09/09/2026 07:35

Service: MCP Destin8

Scope: Unplanned

Resolution: User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

Date/Time: 07/09/2026 13:59 - 09/09/2026 07:35

Service: CNS Compass

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 07/09/2026 13:58 - 09/09/2026 07:35

Service: CNS Compass

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 08/09/2026 11:07 - 09/09/2026 07:35

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Tuesday, 8 September 2026 at 12:07 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 08/09/2026 11:03 - 09/09/2026 07:35

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Tuesday, 8 September 2026 at 12:03 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 08/09/2026 10:59 - 09/09/2026 07:35

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Tuesday, 8 September 2026 at 11:59 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 09/09/2026 07:00 - 09/09/2026 07:34

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Wednesday, 9 September 2026 at 08:00 BST.

See message from HMRC

Dropdown Text

Date/Time: 07/09/2026 13:58 - 09/09/2026 07:32

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Monday, 7 September 2026 at 14:58 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send. Click here for more information

Date/Time: 29/07/2026 09:41 - 09/09/2026 07:31

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ICS2. This first started on Wednesday, 29 July 2026 at 10:41 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 28/07/2026 10:30 - 09/09/2026 07:31

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

Date/Time: 09/09/2026 06:33 - 09/09/2026 07:31

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CCS-UK. This first started on Wednesday, 9 September 2026 at 07:33 BST.

Date/Time: 07/09/2026 07:04 - 09/09/2026 07:31

Service: ASM Online Services

Scope: Unplanned

Resolution: Unplanned outage with ASM Online Services. This first started on Monday, 7 September 2026 at 08:04 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 08/09/2026 08:30 - 09/09/2026 07:31

Service: ASM Online Services

Scope: Unplanned

Date/Time: 08/09/2026 11:00 - 08/09/2026 15:00

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Tuesday, 8 September 2026 at 12:00 BST to Tuesday, 8 September 2026 at 16:00 BST

See message from CDS Test Service (TDR)

Good afternoon,

We will be completing a maintenance update to the CDS Trader Dress Rehearsal (TDR) service on Tuesday 8th September.

The outage is expected to last 4 hours, beginning at 12:00 until 16:00.

During this maintenance window we will be refreshing the below data held in TDR:

• Trader personal, account, and licensing data, using data which will be copied from Production on Tuesday 8th September. *

*Trader Dress Rehearsal is a sandbox environment and is regularly refreshed with Trader data and data from the Online Tariff on a given date, as such any CDS changes to Trader data in the live service or updates to the Online Tariff will not be reflected in TDR instantaneously.

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team

Date/Time: 07/09/2026 19:30 - 07/09/2026 20:30

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Monday, 7 September 2026 at 20:30 BST to Monday, 7 September 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates

Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following window:

Monday 7th September 2026

This security patching will take place at 20:30 for up to 60 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

Date/Time: 07/09/2026 14:15 - 07/09/2026 14:20

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Monday, 7 September 2026 at 15:15 BST and Monday, 7 September 2026 at 15:20 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 03/09/2026 08:36 - 03/09/2026 08:40

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Thursday, 3 September 2026 at 09:36 BST to Thursday, 3 September 2026 at 09:40 BST

See message from CDS Live Service

Hello dropdown text test

Date/Time: 02/09/2026 11:30 - 02/09/2026 11:45

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Wednesday, 2 September 2026 at 12:30 BST to Wednesday, 2 September 2026 at 12:45 BST

See message from MCP

Please be advised that Destin8 will be updated to version 6.16.0 today, Wednesday 2nd September, at 12:30 and will be temporarily unavailable for up to 15 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

Date/Time: 27/08/2026 13:00 - 27/08/2026 17:00

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Thursday, 27 August 2026 at 14:00 BST to Thursday, 27 August 2026 at 18:00 BST

See message from CCS-UK

LUCAS ASN Patching on Thursday 27th August 2026 from 14:00 BST to 18:00 BST (4 hours)

Dear CCS-UK User,

HMRC has advised that there will be a planned LUCAS ASN Patching is scheduled to take place on Thursday, 27 August 2026, from 14:00 BST to 18:00 BST (4 hours).

Please be advised that LUCAS ASN Patching is scheduled to take place on Thursday 27th August 2026 between 14:00 BST and 18:00 BST. While this window has been reserved to allow sufficient time, we expect the activity to be completed within approximately four hours.

The activity is required to ensure the platform remains secure, stable, and compliant with HMRC patching requirements. No migration activities are being undertaken during this outage.

During this period, services normally provided by the National Clearance Hub (NCH) to your customers will be unavailable. This includes all inventory update requests, such as intershed removals requiring authorisation, as well as any updates where LRI = Y has been declared. These requests cannot be actioned while the live migration activity is taking place.

Although customer contact during these hours is expected to be minimal, we would be grateful if you could issue communications to your community in advance to make them aware of the planned outage and the temporary unavailability of these services.

NCH and Border Force colleagues have also been informed that they will not be able to access the relevant systems during this period. In the unlikely event that they receive customer contact during the outage, they will advise customers accordingly.

HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience.

Date/Time: 24/08/2026 19:30 - 24/08/2026 20:30

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Monday, 24 August 2026 at 20:30 BST to Monday, 24 August 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates

Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following windows:

Monday 24th August 2026

This security patching will take place at 20:30 for up to 60 minutes.

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

Date/Time: 24/08/2026 09:50 - 24/08/2026 10:40

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Monday, 24 August 2026 at 10:50 BST.

See message from Pentant

Notification from Descartes Pentant Customer Support

Notification of Descartes Pentant unplanned outage Monday 24/08/2026 10:50 onwards

Dear Descartes Pentant Customer,

Please note there is an ongoing unplanned outage on our networks affecting Pentant.

This is under critical issue investigation. Thank you for your patience

For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com.

Many thanks

Pentant Customer Support Team

Date/Time: 17/08/2026 16:07 - 17/08/2026 16:08

Service: Playwright Test Live

Scope: Unplanned

Resolution: i did a thing

Date/Time: 14/08/2026 14:43 - 16/08/2026 14:41

Service: CDS Live Service

Scope: Planned

Resolution: In order to carry out essential system maintenance, CDS Live Service will be unavailable between Friday, 14 August 2026 at 15:43 BST and Sunday, 16 August 2026 at 15:41 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 14/08/2026 14:43 - 14/08/2026 14:44

Service: MCP Destin8

Scope: Planned

Resolution: In order to carry out essential system maintenance, MCP will be unavailable between Friday, 14 August 2026 at 15:43 BST and Friday, 14 August 2026 at 15:44 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 12/08/2026 19:00 - 12/08/2026 23:00

Service: ASM Online Services

Scope: Planned

Resolution:

Planned Outage Downtime is scheduled for ASM Online Services (Helios)

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 12 August 2026 at 20:00 BST and Thursday, 13 August 2026 at 00:00 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records in Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 11/08/2026 11:00 - 11/08/2026 15:00

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Tuesday, 11 August 2026 at 12:00 BST to Tuesday, 11 August 2026 at 16:00 BST

See message from CDS Test Service (TDR)

Good afternoon,

We will be completing a maintenance update to the CDS Trader Dress Rehearsal (TDR) service on Tuesday 11thAugust.

The outage is expected to last 4 hours, beginning at 12:00 until 16:00.

During this maintenance window we will be refreshing the below data held in TDR:

Trader personal, account, and licensing data, using data which will be copied from Production on Tuesday 11thAugust. *

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team

Date/Time: 05/08/2026 11:30 - 05/08/2026 11:45

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Wednesday, 5 August 2026 at 12:30 BST to Wednesday, 5 August 2026 at 12:45 BST

See message from MCP

Please be advised that Destin8 will be updated to version 6.15.0 today, Wednesday 5th August, at 12:30 and will be temporarily unavailable for up to 15 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up.

View the Release notes

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

Date/Time: 30/07/2026 14:11 - 05/08/2026 08:54

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Thursday, 30 July 2026 at 15:11 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 03/08/2026 19:30 - 03/08/2026 20:30

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Monday, 3 August 2026 at 20:30 BST to Monday, 3 August 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates

Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following windows:

Monday 3rd August 2026

This security patching will take place at 20:30 for up to 60 minutes.

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

Date/Time: 28/07/2026 14:51 - 31/07/2026 14:51

Service: NCTS/CTC

Scope: Planned

Resolution: In order to carry out essential system maintenance, HMRC will be unavailable between Tuesday, 28 July 2026 at 15:51 BST and Friday, 31 July 2026 at 15:51 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 29/07/2026 16:17 - 30/07/2026 16:14

Service: Playwright Test Planned

Scope: Planned

Resolution: test

Date/Time: 29/07/2026 15:57 - 30/07/2026 15:57

Service: Playwright Test Planned

Scope: Planned

Resolution: test overlapping dates

Date/Time: 30/07/2026 08:27 - 30/07/2026 08:28

Service: Lavanya's Test

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 30/07/2026 08:24 - 30/07/2026 08:27

Service: ASM Online Services

Scope: Planned

Resolution: Test

Date/Time: 18/05/2026 10:41 - 30/07/2026 08:27

Service: Playwright Test Live

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 29/07/2026 15:51 - 29/07/2026 15:55

Service: Playwright Test Live

Scope: Planned

Resolution: Test Overlapping Dates

Date/Time: 28/07/2026 14:49 - 28/07/2026 14:51

Service: MCP Destin8

Scope: Planned

Resolution: In order to carry out essential system maintenance, MCP will be unavailable between Tuesday, 28 July 2026 at 15:49 BST and Thursday, 30 July 2026 at 16:00 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 28/07/2026 14:28 - 28/07/2026 14:51

Service: Pentant

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 28/07/2026 14:02 - 28/07/2026 14:24

Service: Pentant

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 28/07/2026 10:23 - 28/07/2026 10:25

Service: Pentant

Scope: Planned

Resolution: I have issues

Date/Time: 28/07/2026 10:16 - 28/07/2026 10:20

Service: ASM Online Services

Scope: Planned

Resolution: reasons

Date/Time: 28/07/2026 09:25 - 28/07/2026 10:16

Service: ASM Online Services

Scope: Planned

Resolution: reasons

Date/Time: 27/07/2026 19:30 - 27/07/2026 20:30

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Monday, 27 July 2026 at 20:30 BST to Monday, 27 July 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates
Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following windows: Monday 27th July 2026

This security patching will take place at 20:30 for up to 60 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up.

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

Date/Time: 27/07/2026 10:50 - 27/07/2026 11:00

Service: ASM Online Services

Scope: Planned

Resolution: whohohoohohohoho

Date/Time: 27/07/2026 10:25 - 27/07/2026 10:46

Service: ASM Online Services

Scope: Planned

Resolution: test test

Date/Time: 24/07/2026 14:30 - 24/07/2026 14:44

Service: ASM Online Services

Scope: Planned

Resolution: Roshan has broken things

Date/Time: 24/07/2026 14:30 - 24/07/2026 14:42

Service: File Upload

Scope: Planned

Resolution: more testing

Date/Time: 15/05/2026 13:14 - 24/07/2026 13:19

Service: Lavanya's Test

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/07/2026 10:50 - 24/07/2026 13:11

Service: ASM Online Services

Scope: Planned

Resolution: something being tested

Date/Time: 13/07/2026 10:09 - 24/07/2026 13:09

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 13 July 2026 at 11:09 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 13/07/2026 10:16 - 24/07/2026 13:09

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 13 July 2026 at 11:16 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 08/07/2026 11:55 - 24/07/2026 13:07

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 8 July 2026 at 12:55 BST.

Date/Time: 18/06/2026 13:34 - 24/07/2026 13:06

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 18 June 2026 at 14:34 BST.

Date/Time: 24/07/2026 10:00 - 24/07/2026 10:32

Service: ASM Online Services

Scope: Planned

Resolution: TEST

Date/Time: 24/07/2026 09:50 - 24/07/2026 09:52

Service: ASM Online Services

Scope: Unplanned

Resolution: other thing

Date/Time: 23/07/2026 20:00 - 24/07/2026 03:00

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Thursday, 23 July 2026 at 21:00 BST to Friday, 24 July 2026 at 04:00 BST

See message from CDS Live Service

LUCAS ASN Migration on Thursday 23rd July 2026 21:00 PM BST to Friday 24th July 2026 04:00 AM BST (7 hrs)

HMRC has advised that there will be a planned LUCAS ASN Migration is scheduled to take place on Thursday 23rd July, between 21:00 BST and Friday 24th July 04:00 BST(7 hours).

While this window has been reserved to allow sufficient time, we expect the activity to be completed within approximately four hours.

Date/Time: 23/07/2026 09:06 - 23/07/2026 09:07

Service: ASM Online Services

Scope: Unplanned

Resolution: EVERYTHING IS ON FIRED

Date/Time: 13/07/2026 19:30 - 13/07/2026 20:30

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Monday, 13 July 2026 at 20:30 BST to Monday, 13 July 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates

Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following window:

Monday 13th July 2026

This security patching will take place at 20:30 for up to 60 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up.

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

Date/Time: 13/07/2026 15:52 - 13/07/2026 16:31

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Monday, 13 July 2026 at 16:52 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Do not create any ETSF records on Sequoia during this period.

Date/Time: 09/07/2026 14:11 - 09/07/2026 15:11

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Thursday, 9 July 2026 at 15:11 BST to Thursday, 9 July 2026 at 16:11 BST

See message from CCS-UK

Dear CCS-UK Users,

This is to confirm the downtime notified above is now complete.

Please be advised that CCS-UK TEST System is now available for any testing activities you need it for.

Thank you for your co-operation and your patience.

Thanks and regards,

Ayyappa Swamy Lalam
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Date/Time: 01/07/2026 15:19 - 09/07/2026 11:17

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Wednesday, 1 July 2026 at 16:19 BST.

Date/Time: 08/07/2026 11:42 - 08/07/2026 11:55

Service: Pentant

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via Pentant. This first started on Wednesday, 8 July 2026 at 12:42 BST.

Date/Time: 08/07/2026 11:34 - 08/07/2026 11:55

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Wednesday, 8 July 2026 at 12:34 BST.

See message from MCP

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Date/Time: 06/07/2026 10:54 - 06/07/2026 10:56

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Monday, 6 July 2026 at 11:54 BST to Monday, 6 July 2026 at 11:56 BST

See message from MCP

We are having an outage

Date/Time: 06/07/2026 09:40 - 06/07/2026 09:43

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with the MCP. This first started on Monday, 6 July 2026 at 10:40 BST.

See message from TDR Communications

Planned outage

Date/Time: 04/07/2026 19:00 - 05/07/2026 01:30

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Saturday, 4 July 2026 at 20:00 BST to Sunday, 5 July 2026 at 02:30 BST

See message from CDS Live Service

Due to scheduled maintenance the Customs Declaration Service (CDS) will be unavailable to all users from 8:00 pm Saturday 04th July until 02:30 am on Sunday 05th July 2026.

Declarations should not be submitted during the outage period.

Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected.

Only goods with pre-lodged declarations attached to a GMR will be allowed to move using Goods Vehicle Movement Service (GVMS).

For guidance on GVMS, read: https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

For import movements using GVMS, you should check the declaration status and arrive where needed https://www.gov.uk/guidance/manually-arrive-your-goods-in-the-uk

If moving consignments containing controlled goods with pre-lodged declarations, read:

https://www.gov.uk/guidance/list-of-goods-imported-into-great-britain-from-the-eu-that-are-controlled and, attend port inspection facilities or inland border facilities for goods to be inspected and released.

Exports should have Permission to Progress (P2P) before travelling.

We apologise for any inconvenience this may cause.

Date/Time: 01/07/2026 14:44 - 03/07/2026 14:50

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Wednesday, 1 July 2026 at 15:44 BST to Friday, 3 July 2026 at 15:50 BST

See message from CCS-UK

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Date/Time: 01/07/2026 15:14 - 02/07/2026 15:14

Service: MCP Destin8

Scope: Planned

Resolution: In order to carry out essential system maintenance, MCP will be unavailable between Wednesday, 1 July 2026 at 16:14 BST and Thursday, 2 July 2026 at 16:14 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 29/06/2026 09:23 - 01/07/2026 15:14

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Monday, 29 June 2026 at 10:23 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 25/06/2026 08:16 - 25/06/2026 13:58

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ICS2. This first started on Thursday, 25 June 2026 at 09:16 BST. Users will see a Communication Error when sending.

See message from ICS2

The DG TAXUD Service Desk would like to inform you that the ICS2 Business Continuity Plan (BCP) is activated.

BCP activation date/time: 25/06/2026 13:00 CET

Activated BCP Measures: Arrival Notification, Control, Lodgement of New ENS, Presentation, Risk Assessment of Already Lodged ENSs
Economic operators can apply ICS2 Business continuity plan measures for above indicated countries. ICS2 Business continuity plan measures can be applied until above mentioned application is recovered, and an e-mail is sent out to economic operator on deactivation of the ICS2 Business continuity plan.
Please take the appropriate actions to inform your affected users.
For further questions or information please contact National Service Desk in the country where you have legal obligation to lodge ENS or arrival notification.

Kind regards,

European Commission
Directorate General for Taxation and Customs Union

Date/Time: 25/06/2026 08:35 - 25/06/2026 08:37

Service: Playwright Test Live

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/06/2026 15:58 - 23/06/2026 16:04

Service: Playwright Test Live

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/06/2026 15:51 - 23/06/2026 15:53

Service: Playwright Test Live

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/06/2026 15:46 - 23/06/2026 15:48

Service: Playwright Test Live

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/06/2026 15:36 - 23/06/2026 15:37

Service: Playwright Test Live

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 18/06/2026 13:35 - 19/06/2026 13:35

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Thursday, 18 June 2026 at 14:35 BST to Friday, 19 June 2026 at 14:35 BST

See message from CDS Live Service

Dropdown Text

Date/Time: 16/06/2026 09:23 - 16/06/2026 09:25

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Tuesday, 16 June 2026 at 10:23 BST to Tuesday, 16 June 2026 at 10:25 BST

See message from MCP

Dropdown Text

Date/Time: 27/04/2026 09:54 - 08/06/2026 08:30

Service: Playwright Test Planned

Scope: Unplanned

Resolution: unplanned outage

Date/Time: 02/06/2026 11:30 - 08/06/2026 08:30

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with the HMRC service. This first started on Tuesday, 2 June 2026 at 12:30 BST.

See message from HMRC

We are aware that following the implementation of NCTS6 on 01 June 2026 some customers using third-party software are receiving errors, In Sequoia this results in your declaration showing "Declaration Failed To Send".

This is currently under urgent investigation by HMRC, who are working directly with impacted software developers (SWDs).

What you need to do:

If you are a user of third-party software and receive the above error when submitting a declaration, you should:

• Review all declaration data fields to ensure the correct information has been entered

• Amend any data that has been entered incorrectly

• Attempt to resubmit your declaration

Please do not escalate additional instances of the above to our NCTS Helpdesk or Supervising Office as we have sufficient examples to fully investigate.

We will provide a further update once more information becomes available.

Thank you

HMRC

Date/Time: 28/05/2026 13:27 - 08/06/2026 08:29

Service: ASM Online Services

Scope: Unplanned

Resolution: Unplanned outage with ASM Online Services. This first started on Thursday, 28 May 2026 at 14:27 BST.

See message from ASM Online Services

Dropdown text here

Date/Time: 28/05/2026 13:38 - 08/06/2026 08:29

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with the ASM Online Services. This first started on Thursday, 28 May 2026 at 14:38 BST.

See message from TDR Communications

Dropdown Text

Date/Time: 28/05/2026 14:12 - 08/06/2026 08:29

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 28 May 2026 at 15:12 BST.

See message from Pentant

message here

Date/Time: 04/06/2026 06:58 - 04/06/2026 07:26

Service: HMRC

Scope: Unplanned

Resolution: Unplanned outage with HMRC. This first started on Thursday, 4 June 2026 at 07:58 BST.

See message from HMRC

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Date/Time: 04/06/2026 06:57 - 04/06/2026 06:58

Service: ICS2

Scope: Unplanned

Resolution: Unplanned outage with ICS2. This first started on Thursday, 4 June 2026 at 07:57 BST.

See message from ICS2

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Date/Time: 03/06/2026 10:17 - 03/06/2026 12:27

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Wednesday, 3 June 2026 at 11:17 BST.

Date/Time: 29/05/2026 11:13 - 02/06/2026 14:52

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:13 BST.

Date/Time: 29/05/2026 11:21 - 02/06/2026 14:52

Service: NCTS/CTC

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 29/05/2026 11:23 - 02/06/2026 14:52

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:23 BST.

Date/Time: 29/05/2026 11:33 - 02/06/2026 14:52

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:33 BST.

Date/Time: 29/05/2026 11:14 - 02/06/2026 14:52

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:14 BST.

Date/Time: 01/06/2026 15:23 - 01/06/2026 15:51

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Monday, 1 June 2026 at 16:23 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 27/05/2026 15:54 - 27/05/2026 15:59

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Wednesday, 27 May 2026 at 16:54 BST.

See message from MCP

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Date/Time: 22/05/2026 10:29 - 22/05/2026 10:30

Service: File Upload

Scope: Unplanned

Resolution: File upload is currently experiencing problems

Files cannot be uploaded at the moment

Date/Time: 22/05/2026 10:27 - 22/05/2026 10:29

Service: File Upload

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via File Upload. This first started on Friday, 22 May 2026 at 11:27 BST.

See message from File Upload

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Date/Time: 22/05/2026 10:11 - 22/05/2026 10:26

Service: File Upload

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption with the ASM Online Services function in Sequoia. This first started on Friday, 22 May 2026 at 11:11 BST.

Date/Time: 22/05/2026 06:32 - 22/05/2026 07:27

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ICS2. This first started on Friday, 22 May 2026 at 07:32 BST.

See message from ICS2

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Date/Time: 22/05/2026 06:31 - 22/05/2026 07:26

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 22 May 2026 at 07:31 BST.

Date/Time: 21/05/2026 14:18 - 21/05/2026 14:19

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 21 May 2026 at 15:18 BST.

See message from HMRC

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Date/Time: 21/05/2026 14:17 - 21/05/2026 14:18

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 15:17 BST.

See message from CCS-UK

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Date/Time: 21/05/2026 14:05 - 21/05/2026 14:16

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 15:05 BST.

See message from MCP

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Date/Time: 21/05/2026 14:06 - 21/05/2026 14:16

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Thursday, 21 May 2026 at 15:06 BST to Thursday, 21 May 2026 at 15:10 BST

See message from CNS

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See further guidance from the ASM Service Desk

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Date/Time: 21/05/2026 14:07 - 21/05/2026 14:16

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Thursday, 21 May 2026 at 15:07 BST to Thursday, 21 May 2026 at 15:10 BST

See message from CNS

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See further guidance from the ASM Service Desk

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Date/Time: 21/05/2026 14:01 - 21/05/2026 14:16

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 15:01 BST.

Date/Time: 21/05/2026 14:02 - 21/05/2026 14:03

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 15:02 BST.

See message from MCP

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Date/Time: 21/05/2026 09:28 - 21/05/2026 13:42

Service: Playwright Test Planned

Scope: Unplanned

Resolution: roshan test

Date/Time: 21/05/2026 13:39 - 21/05/2026 13:41

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 21 May 2026 at 14:39 BST.

See message from CNS

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Date/Time: 21/05/2026 13:35 - 21/05/2026 13:40

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:35 BST.

Date/Time: 21/05/2026 13:30 - 21/05/2026 13:35

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:30 BST.

See message from CCS-UK

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Date/Time: 21/05/2026 13:26 - 21/05/2026 13:27

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:26 BST.

See message from CCS-UK

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Date/Time: 21/05/2026 13:24 - 21/05/2026 13:25

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:24 BST.

Date/Time: 21/05/2026 13:23 - 21/05/2026 13:24

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:23 BST.

See message from CCS-UK

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Date/Time: 21/05/2026 13:22 - 21/05/2026 13:23

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:22 BST.

Date/Time: 21/05/2026 13:20 - 21/05/2026 13:21

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:20 BST.

See message from CCS-UK

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Date/Time: 21/05/2026 10:45 - 21/05/2026 12:21

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Thursday, 21 May 2026 at 11:45 BST to Thursday, 21 May 2026 at 16:45 BST

See message from CCS-UK

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Date/Time: 21/05/2026 09:18 - 21/05/2026 10:43

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 10:18 BST.

See message from MCP

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Date/Time: 21/05/2026 09:22 - 21/05/2026 10:43

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 10:22 BST.

See message from CCS-UK

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Date/Time: 21/05/2026 09:19 - 21/05/2026 10:43

Service: GVMS

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via GVMS. This first started on Thursday, 21 May 2026 at 10:19 BST.

See message from GVMS

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Date/Time: 21/05/2026 09:21 - 21/05/2026 10:43

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 21 May 2026 at 10:21 BST.

See message from HMRC

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Date/Time: 21/05/2026 09:20 - 21/05/2026 10:43

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ICS2. This first started on Thursday, 21 May 2026 at 10:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 21/05/2026 09:08 - 21/05/2026 09:09

Service: ICS2

Scope: Planned

Resolution: In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:08 BST and Thursday, 28 May 2026 at 10:09 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 21/05/2026 09:06 - 21/05/2026 09:07

Service: ICS2

Scope: Planned

Resolution: In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:06 BST and Thursday, 28 May 2026 at 10:06 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 21/05/2026 09:04 - 21/05/2026 09:05

Service: ICS2

Scope: Planned

Resolution: In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:04 BST and Thursday, 21 May 2026 at 10:30 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 21/05/2026 08:32 - 21/05/2026 08:35

Service: ICS2

Scope: Planned

Resolution: In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 09:32 BST and Thursday, 21 May 2026 at 09:45 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 21/05/2026 08:28 - 21/05/2026 08:30

Service: ICS2

Scope: Planned

Resolution: In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 09:28 BST and Thursday, 28 May 2026 at 09:55 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 21/05/2026 07:53 - 21/05/2026 07:54

Service: ICS2

Scope: Planned

Resolution: In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 08:53 BST and Thursday, 21 May 2026 at 08:55 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 21/05/2026 07:50 - 21/05/2026 07:51

Service: NCTS/CTC

Scope: Planned

Resolution: In order to carry out essential system maintenance, HMRC will be unavailable between Thursday, 21 May 2026 at 08:50 BST and Thursday, 21 May 2026 at 08:52 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 20/05/2026 15:25 - 21/05/2026 07:33

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with ICS2. This first started on Wednesday, 20 May 2026 at 16:25 BST.

Date/Time: 20/05/2026 14:50 - 20/05/2026 14:51

Service: CCS-UK

Scope: Planned

Resolution: In order to carry out essential system maintenance, CCS-UK will be unavailable between Wednesday, 20 May 2026 at 15:50 BST and Wednesday, 20 May 2026 at 15:51 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 20/05/2026 14:44 - 20/05/2026 14:48

Service: NCTS/CTC

Scope: Planned

Resolution: In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 15:44 BST and Wednesday, 20 May 2026 at 15:45 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 20/05/2026 11:16 - 20/05/2026 14:18

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 20 May 2026 at 12:16 BST and Wednesday, 20 May 2026 at 12:21 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 20/05/2026 11:05 - 20/05/2026 14:18

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Wednesday, 20 May 2026 at 12:05 BST to Wednesday, 20 May 2026 at 12:07 BST

See message from CCS-UK

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See further guidance from the ASM Service Desk

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Date/Time: 20/05/2026 11:14 - 20/05/2026 14:18

Service: CDS Test Service (TDR)

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Test Service (TDR). This first started on Wednesday, 20 May 2026 at 12:14 BST.

See message from CDS Test Service (TDR)

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Date/Time: 20/05/2026 11:06 - 20/05/2026 14:18

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Wednesday, 20 May 2026 at 12:06 BST.

See message from HMRC

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Date/Time: 14/05/2026 13:22 - 20/05/2026 13:22

Service: Lavanya's Test

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 14:22 BST to Wednesday, 20 May 2026 at 14:22 BST

See message from test

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Date/Time: 20/05/2026 11:02 - 20/05/2026 11:03

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Wednesday, 20 May 2026 at 12:02 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 20/05/2026 10:53 - 20/05/2026 10:56

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Wednesday, 20 May 2026 at 11:53 BST.

Date/Time: 20/05/2026 10:55 - 20/05/2026 10:56

Service: Pentant

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via Pentant. This first started on Wednesday, 20 May 2026 at 11:55 BST.

Date/Time: 20/05/2026 10:52 - 20/05/2026 10:55

Service: Pentant

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via Pentant. This first started on Wednesday, 20 May 2026 at 11:52 BST.

Date/Time: 19/05/2026 10:51 - 20/05/2026 10:51

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CCS-UK. This first started on Tuesday, 19 May 2026 at 11:51 BST.

Date/Time: 19/05/2026 11:03 - 20/05/2026 10:51

Service: Pentant

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via Pentant. This first started on Tuesday, 19 May 2026 at 12:03 BST.

Date/Time: 20/05/2026 10:34 - 20/05/2026 10:35

Service: NCTS/CTC

Scope: Planned

Resolution: In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:34 BST and Wednesday, 20 May 2026 at 11:35 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 20/05/2026 10:28 - 20/05/2026 10:33

Service: NCTS/CTC

Scope: Planned

Resolution: In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:28 BST and Wednesday, 20 May 2026 at 11:29 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 20/05/2026 10:21 - 20/05/2026 10:27

Service: NCTS/CTC

Scope: Planned

Resolution: In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:21 BST and Wednesday, 20 May 2026 at 11:22 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 19/05/2026 11:03 - 19/05/2026 11:06

Service: Pentant

Scope: Planned

Resolution: Planned outage on Tuesday, 19 May 2026 at 12:03 BST to Tuesday, 19 May 2026 at 12:06 BST

See message from Pentant

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See further guidance from the ASM Service Desk

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Date/Time: 19/05/2026 10:35 - 19/05/2026 10:39

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Tuesday, 19 May 2026 at 11:35 BST to Tuesday, 19 May 2026 at 11:39 BST

See message from CCS-UK

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See further guidance from the ASM Service Desk

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Date/Time: 19/05/2026 10:37 - 19/05/2026 10:39

Service: Pentant

Scope: Planned

Resolution: Planned outage on Tuesday, 19 May 2026 at 11:37 BST to Tuesday, 19 May 2026 at 11:39 BST

See message from Pentant

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See further guidance from the ASM Service Desk

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Date/Time: 19/05/2026 10:32 - 19/05/2026 10:38

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Tuesday, 19 May 2026 at 11:32 BST.

See message from MCP

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Date/Time: 19/05/2026 08:27 - 19/05/2026 08:28

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM. This first started on Tuesday, 19 May 2026 at 09:27 BST.

Date/Time: 18/05/2026 11:04 - 19/05/2026 08:21

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 15/05/2026 08:48 - 19/05/2026 08:20

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with ICS2. This first started on Friday, 15 May 2026 at 09:48 BST.

There are still delays with ICS2 declaration responses of between 20 minutes to 1 hour. This first started on Friday, 15th May 2026 at 09:48 BST and is ongoing. For further questions or information please contact the customs office of first entry.

Date/Time: 18/05/2026 11:20 - 18/05/2026 11:22

Service: Playwright Test Live

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 18/05/2026 11:17 - 18/05/2026 11:18

Service: Playwright Test Live

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 18/05/2026 11:03 - 18/05/2026 11:05

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Monday, 18 May 2026 at 12:03 BST to Monday, 18 May 2026 at 12:05 BST

See message from HMRC

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Date/Time: 18/05/2026 10:28 - 18/05/2026 10:30

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Monday, 18 May 2026 at 11:28 BST to Monday, 18 May 2026 at 11:30 BST

See message from CCS-UK

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Date/Time: 18/05/2026 06:20 - 18/05/2026 06:41

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Monday, 18 May 2026 at 07:20 BST to Monday, 18 May 2026 at 07:41 BST

See message from HMRC

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See further guidance from the ASM Service Desk

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Date/Time: 15/05/2026 14:24 - 18/05/2026 06:16

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 15:24 BST.

See message from HMRC

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Date/Time: 15/05/2026 08:48 - 15/05/2026 15:51

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with ICS2. This first started on Friday, 15 May 2026 at 09:48 BST.

See message from ICS2

There are still delays with ICS2 declaration responses of between 20 minutes to 1 hour. This first started on Thursday, 9 April 2026 at 09:48 BST and is ongoing. For further questions or information please contact the customs office of first entry.

Date/Time: 15/05/2026 14:30 - 15/05/2026 14:50

Service: ICS2

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 15:30 BST to Friday, 15 May 2026 at 15:50 BST

See message from ICS2

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See further guidance from the ASM Service Desk

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Date/Time: 15/05/2026 13:53 - 15/05/2026 14:24

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 14:53 BST.

See message from HMRC

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Date/Time: 15/05/2026 13:09 - 15/05/2026 14:24

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 14:09 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 13:09 - 15/05/2026 14:24

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 14:09 BST.

See message from ICS2

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Date/Time: 15/05/2026 13:04 - 15/05/2026 13:12

Service: GVMS

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 14:04 BST.

See message from GVMS

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Date/Time: 15/05/2026 10:20 - 15/05/2026 13:11

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 11:20 BST to Friday, 15 May 2026 at 15:00 BST

See message from CCS-UK

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See further guidance from the ASM Service Desk

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Date/Time: 15/05/2026 12:19 - 15/05/2026 13:04

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:19 BST.

Date/Time: 15/05/2026 12:49 - 15/05/2026 13:04

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:49 BST.

Date/Time: 15/05/2026 12:51 - 15/05/2026 13:04

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:51 BST.

Date/Time: 15/05/2026 12:55 - 15/05/2026 13:04

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:55 BST.

Date/Time: 15/05/2026 12:07 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:07 BST.

Date/Time: 15/05/2026 12:09 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:09 BST.

Date/Time: 15/05/2026 12:09 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:09 BST.

Date/Time: 15/05/2026 12:11 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 15/05/2026 12:12 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 15/05/2026 12:12 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 15/05/2026 12:12 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 15/05/2026 12:15 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:15 BST.

Date/Time: 15/05/2026 12:17 - 15/05/2026 13:03

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:17 BST.

Date/Time: 15/05/2026 12:30 - 15/05/2026 13:00

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 13:30 BST to Friday, 15 May 2026 at 14:00 BST

See message from MCP

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Date/Time: 15/05/2026 12:47 - 15/05/2026 12:48

Service: Lavanya's Test

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 15/05/2026 12:16 - 15/05/2026 12:17

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 13:16 BST to Friday, 15 May 2026 at 13:17 BST

See message from HMRC

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Date/Time: 15/05/2026 11:16 - 15/05/2026 12:15

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 12:16 BST to Friday, 15 May 2026 at 12:18 BST

See message from HMRC

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Date/Time: 15/05/2026 12:05 - 15/05/2026 12:11

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:05 BST.

Date/Time: 15/05/2026 10:10 - 15/05/2026 12:10

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 11:10 BST to Friday, 15 May 2026 at 13:10 BST

See message from CDS Live Service

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Date/Time: 15/05/2026 11:07 - 15/05/2026 11:19

Service: GVMS

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 12:07 BST.

Date/Time: 15/05/2026 11:09 - 15/05/2026 11:19

Service: GVMS

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 12:09 BST.

Date/Time: 15/05/2026 10:38 - 15/05/2026 11:19

Service: ICS2

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 11:38 BST.

Date/Time: 15/05/2026 10:49 - 15/05/2026 11:19

Service: ICS2

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 11:49 BST.

Date/Time: 15/05/2026 10:51 - 15/05/2026 11:18

Service: GVMS

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 11:51 BST.

Date/Time: 15/05/2026 11:00 - 15/05/2026 11:07

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 12:00 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 11:01 - 15/05/2026 11:05

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 12:01 BST.

See message from Pentant

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Date/Time: 15/05/2026 09:54 - 15/05/2026 10:08

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 10:54 BST to Friday, 15 May 2026 at 10:55 BST

See message from CCS-UK

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Date/Time: 15/05/2026 10:00 - 15/05/2026 10:06

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 11:00 BST to Friday, 15 May 2026 at 14:00 BST

See message from CDS Live Service

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Date/Time: 15/05/2026 09:50 - 15/05/2026 09:51

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 10:50 BST to Friday, 15 May 2026 at 10:51 BST

See message from CCS-UK

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Date/Time: 15/05/2026 09:30 - 15/05/2026 09:34

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Friday, 15 May 2026 at 10:30 BST.

See message from CCS-UK

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Date/Time: 15/05/2026 08:56 - 15/05/2026 08:57

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 09:56 BST to Friday, 15 May 2026 at 09:57 BST

See message from CCS-UK

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Date/Time: 15/05/2026 08:44 - 15/05/2026 08:47

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 09:44 BST to Friday, 15 May 2026 at 09:47 BST

See message from CCS-UK

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Date/Time: 15/05/2026 08:43 - 15/05/2026 08:44

Service: Safety & Security (GB)

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 09:43 BST to Friday, 15 May 2026 at 09:44 BST

See message from HMRC

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Date/Time: 15/05/2026 08:35 - 15/05/2026 08:43

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Friday, 15 May 2026 at 09:35 BST.

See message from CCS-UK

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Date/Time: 15/05/2026 08:37 - 15/05/2026 08:38

Service: GVMS

Scope: Planned

Resolution: Planned outage on Friday, 15 May 2026 at 09:37 BST to Friday, 15 May 2026 at 09:38 BST

See message from GVMS

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Date/Time: 15/05/2026 08:29 - 15/05/2026 08:33

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:29 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 08:31 - 15/05/2026 08:33

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:31 BST.

See message from Pentant

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Date/Time: 15/05/2026 08:30 - 15/05/2026 08:33

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:30 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 08:14 - 15/05/2026 08:28

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:14 BST.

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Date/Time: 15/05/2026 08:15 - 15/05/2026 08:28

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:15 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 08:27 - 15/05/2026 08:28

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:27 BST.

See message from CNS

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Date/Time: 15/05/2026 08:20 - 15/05/2026 08:28

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 09:20 BST.

See message from HMRC

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Date/Time: 15/05/2026 08:14 - 15/05/2026 08:17

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:14 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 08:02 - 15/05/2026 08:07

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:02 BST.

Date/Time: 15/05/2026 08:02 - 15/05/2026 08:07

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:02 BST.

Date/Time: 15/05/2026 08:02 - 15/05/2026 08:04

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:02 BST.

See message from Pentant

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Date/Time: 15/05/2026 07:50 - 15/05/2026 07:59

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 08:50 BST.

Date/Time: 15/05/2026 07:49 - 15/05/2026 07:59

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 08:49 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 07:48 - 15/05/2026 07:59

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 08:48 BST.

Date/Time: 15/05/2026 07:40 - 15/05/2026 07:48

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 08:40 BST.

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Date/Time: 15/05/2026 07:41 - 15/05/2026 07:48

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 08:41 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 07:40 - 15/05/2026 07:48

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 08:40 BST.

See message from CNS

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Date/Time: 15/05/2026 07:39 - 15/05/2026 07:48

Service: GVMS

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:39 BST.

See message from GVMS

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Date/Time: 15/05/2026 07:35 - 15/05/2026 07:36

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 15 May 2026 at 08:35 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 07:29 - 15/05/2026 07:34

Service: GVMS

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:29 BST.

See message from GVMS

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Date/Time: 15/05/2026 06:44 - 15/05/2026 07:27

Service: CDS Test Service (TDR)

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with CDS Test Service (TDR). This first started on Friday, 15 May 2026 at 07:44 BST.

Date/Time: 15/05/2026 07:26 - 15/05/2026 07:27

Service: GVMS

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:26 BST.

Date/Time: 15/05/2026 07:08 - 15/05/2026 07:27

Service: Safety & Security (GB)

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 08:08 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 15/05/2026 07:08 - 15/05/2026 07:27

Service: ICS2

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 08:08 BST.

Date/Time: 14/05/2026 14:27 - 15/05/2026 06:42

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:27 BST.

See message from MCP

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Date/Time: 14/05/2026 14:49 - 15/05/2026 06:42

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 15:49 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 14/05/2026 14:27 - 15/05/2026 06:42

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 15:27 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 13/05/2026 13:09 - 14/05/2026 16:00

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 13/05/2026 12:47 - 14/05/2026 16:00

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 13/05/2026 12:39 - 14/05/2026 16:00

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 28/04/2026 09:22 - 14/05/2026 16:00

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 14/05/2026 09:32 - 14/05/2026 15:59

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 13/05/2026 16:45 - 14/05/2026 15:59

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 13/05/2026 16:33 - 14/05/2026 15:59

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 13/05/2026 16:28 - 14/05/2026 15:59

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 13/05/2026 16:07 - 14/05/2026 15:59

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 13/05/2026 15:52 - 14/05/2026 15:59

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 13/05/2026 15:46 - 14/05/2026 15:46

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 13/05/2026 15:24 - 14/05/2026 15:24

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 13/05/2026 15:18 - 14/05/2026 15:18

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 14/05/2026 14:44 - 14/05/2026 14:46

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 15:44 BST.

Date/Time: 14/05/2026 13:45 - 14/05/2026 14:26

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:45 BST.

See message from CNS

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Date/Time: 14/05/2026 14:09 - 14/05/2026 14:10

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:09 BST.

See message from MCP

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Date/Time: 14/05/2026 14:07 - 14/05/2026 14:08

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:07 BST.

See message from MCP

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Date/Time: 14/05/2026 14:07 - 14/05/2026 14:08

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:07 BST.

See message from MCP

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Date/Time: 14/05/2026 13:45 - 14/05/2026 13:47

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 14:45 BST.

See message from MCP

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Date/Time: 14/05/2026 13:39 - 14/05/2026 13:45

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from Pentant

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Date/Time: 14/05/2026 13:40 - 14/05/2026 13:45

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:40 BST.

See message from Pentant

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Date/Time: 14/05/2026 13:41 - 14/05/2026 13:45

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:41 BST.

See message from Pentant

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Date/Time: 14/05/2026 13:39 - 14/05/2026 13:45

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from CNS

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Date/Time: 14/05/2026 13:39 - 14/05/2026 13:45

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from CNS

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Date/Time: 14/05/2026 13:14 - 14/05/2026 13:30

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 14:14 BST to Thursday, 14 May 2026 at 14:30 BST

See message from MCP

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See further guidance from the ASM Service Desk

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Date/Time: 14/05/2026 13:17 - 14/05/2026 13:24

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 14:17 BST to Thursday, 14 May 2026 at 14:24 BST

See message from CNS

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Date/Time: 13/05/2026 13:18 - 14/05/2026 13:18

Service: Lavanya's Test

Scope: Planned

Resolution: In order to carry out essential system maintenance, test will be unavailable between Wednesday, 13 May 2026 at 14:18 BST and Thursday, 14 May 2026 at 14:18 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 14/05/2026 13:12 - 14/05/2026 13:17

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 14:12 BST to Thursday, 14 May 2026 at 14:17 BST

See message from CNS

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Date/Time: 13/05/2026 13:16 - 14/05/2026 13:16

Service: Lavanya's Test

Scope: Planned

Resolution: planned outage test

Date/Time: 14/05/2026 12:53 - 14/05/2026 13:13

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:53 BST.

See message from CCS-UK

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Date/Time: 13/05/2026 13:13 - 14/05/2026 13:13

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 14/05/2026 12:42 - 14/05/2026 12:52

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:42 BST.

Date/Time: 14/05/2026 12:44 - 14/05/2026 12:52

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:44 BST.

See message from CCS-UK

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Date/Time: 14/05/2026 12:49 - 14/05/2026 12:52

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:49 BST.

See message from CCS-UK

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Date/Time: 14/05/2026 12:41 - 14/05/2026 12:51

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 13:41 BST.

Date/Time: 14/05/2026 11:29 - 14/05/2026 12:51

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 12:29 BST to Thursday, 14 May 2026 at 12:31 BST

See message from MCP

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Date/Time: 14/05/2026 12:26 - 14/05/2026 12:51

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 13:26 BST to Thursday, 14 May 2026 at 13:40 BST

See message from MCP

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Date/Time: 14/05/2026 12:40 - 14/05/2026 12:51

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 13:40 BST.

Date/Time: 14/05/2026 12:40 - 14/05/2026 12:51

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 13:40 BST.

Date/Time: 14/05/2026 12:37 - 14/05/2026 12:51

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 13:37 BST to Thursday, 14 May 2026 at 13:40 BST

See message from CCS-UK

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Date/Time: 14/05/2026 11:20 - 14/05/2026 11:28

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 12:20 BST to Thursday, 14 May 2026 at 12:21 BST

See message from MCP

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Date/Time: 14/05/2026 11:15 - 14/05/2026 11:17

Service: MCP Destin8

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 14/05/2026 11:16 - 14/05/2026 11:17

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 12:16 BST to Thursday, 14 May 2026 at 12:17 BST

See message from MCP

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Date/Time: 14/05/2026 11:07 - 14/05/2026 11:09

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 12:07 BST to Thursday, 14 May 2026 at 12:10 BST

See message from MCP

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Date/Time: 14/05/2026 10:57 - 14/05/2026 11:01

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:57 BST to Thursday, 14 May 2026 at 11:58 BST

See message from MCP

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Date/Time: 14/05/2026 10:56 - 14/05/2026 11:01

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:56 BST to Thursday, 14 May 2026 at 11:57 BST

See message from MCP

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Date/Time: 14/05/2026 10:54 - 14/05/2026 10:55

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:54 BST to Thursday, 14 May 2026 at 11:55 BST

See message from MCP

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Date/Time: 14/05/2026 10:52 - 14/05/2026 10:53

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 11:52 BST.

Date/Time: 14/05/2026 10:44 - 14/05/2026 10:52

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:44 BST to Thursday, 14 May 2026 at 11:45 BST

See message from MCP

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Date/Time: 14/05/2026 10:41 - 14/05/2026 10:42

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:41 BST to Thursday, 14 May 2026 at 11:42 BST

See message from MCP

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Date/Time: 14/05/2026 10:41 - 14/05/2026 10:42

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 11:41 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 14/05/2026 10:38 - 14/05/2026 10:40

Service: NCTS/CTC

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 14 May 2026 at 11:38 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 14/05/2026 10:37 - 14/05/2026 10:40

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:37 BST to Thursday, 14 May 2026 at 11:40 BST

See message from MCP

Dropdown Text

Date/Time: 14/05/2026 10:33 - 14/05/2026 10:38

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:33 BST to Thursday, 14 May 2026 at 11:35 BST

See message from HMRC

Dropdown Text

See further guidance from the ASM Service Desk

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Date/Time: 14/05/2026 10:28 - 14/05/2026 10:38

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:28 BST to Thursday, 14 May 2026 at 11:41 BST

See message from CDS Test Service (TDR)

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Date/Time: 14/05/2026 10:10 - 14/05/2026 10:34

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:10 BST.

Date/Time: 14/05/2026 10:12 - 14/05/2026 10:34

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:12 BST.

Date/Time: 14/05/2026 10:15 - 14/05/2026 10:34

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:15 BST.

Date/Time: 14/05/2026 10:17 - 14/05/2026 10:34

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:17 BST.

Date/Time: 14/05/2026 10:04 - 14/05/2026 10:24

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 14 May 2026 at 11:04 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 14/05/2026 10:20 - 14/05/2026 10:23

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:20 BST to Thursday, 14 May 2026 at 11:23 BST

See message from CDS Test Service (TDR)

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Date/Time: 14/05/2026 10:18 - 14/05/2026 10:19

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 11:18 BST to Thursday, 14 May 2026 at 11:22 BST

See message from CDS Test Service (TDR)

Dropdown Text

Date/Time: 14/05/2026 09:57 - 14/05/2026 10:02

Service: CDS Live Service

Scope: Planned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 14 May 2026 at 10:57 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 14/05/2026 09:54 - 14/05/2026 09:55

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 14/05/2026 09:38 - 14/05/2026 09:51

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 14/05/2026 09:24 - 14/05/2026 09:27

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 14/05/2026 08:58 - 14/05/2026 09:02

Service: ICS2

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 09:58 BST to Thursday, 14 May 2026 at 10:02 BST

See message from ICS2

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Date/Time: 14/05/2026 08:52 - 14/05/2026 08:55

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 09:52 BST to Thursday, 14 May 2026 at 09:58 BST

See message from MCP

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Date/Time: 14/05/2026 08:47 - 14/05/2026 08:49

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 09:47 BST to Thursday, 14 May 2026 at 09:50 BST

See message from MCP

Dropdown Text

Date/Time: 14/05/2026 08:21 - 14/05/2026 08:24

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 09:21 BST to Thursday, 14 May 2026 at 09:24 BST

See message from MCP

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Date/Time: 14/05/2026 08:10 - 14/05/2026 08:20

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 09:10 BST to Thursday, 14 May 2026 at 09:24 BST

See message from MCP

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Date/Time: 14/05/2026 07:53 - 14/05/2026 08:06

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 08:53 BST to Thursday, 14 May 2026 at 08:55 BST

See message from CCS-UK

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Date/Time: 14/05/2026 07:54 - 14/05/2026 08:06

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 08:54 BST to Thursday, 14 May 2026 at 08:56 BST

See message from HMRC

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Date/Time: 14/05/2026 07:43 - 14/05/2026 07:51

Service: Pentant

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 08:43 BST to Thursday, 14 May 2026 at 08:46 BST

See message from Pentant

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Date/Time: 14/05/2026 07:48 - 14/05/2026 07:51

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 08:48 BST to Thursday, 14 May 2026 at 08:49 BST

See message from CCS-UK

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Date/Time: 14/05/2026 07:45 - 14/05/2026 07:51

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 08:45 BST to Thursday, 14 May 2026 at 08:47 BST

See message from HMRC

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Date/Time: 14/05/2026 07:40 - 14/05/2026 07:43

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 14 May 2026 at 08:40 BST and Thursday, 14 May 2026 at 08:42 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 14/05/2026 07:40 - 14/05/2026 07:43

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 08:40 BST to Thursday, 14 May 2026 at 08:42 BST

See message from CNS

system is down

Date/Time: 14/05/2026 07:35 - 14/05/2026 07:38

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 14 May 2026 at 08:35 BST to Thursday, 14 May 2026 at 08:38 BST

See message from MCP

MCP Updates required

Date/Time: 12/05/2026 13:20 - 14/05/2026 07:32

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Tuesday, 12 May 2026 at 14:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 13/05/2026 09:50 - 14/05/2026 07:32

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 13 May 2026 at 10:50 BST.

Date/Time: 12/05/2026 10:38 - 12/05/2026 11:37

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Tuesday, 12 May 2026 at 11:38 BST to Tuesday, 12 May 2026 at 12:37 BST

See message from CDS Live Service

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Date/Time: 08/05/2026 09:46 - 12/05/2026 10:21

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Friday, 8 May 2026 at 10:46 BST.

Date/Time: 08/05/2026 09:47 - 12/05/2026 10:21

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Friday, 8 May 2026 at 10:47 BST.

Date/Time: 07/05/2026 14:20 - 12/05/2026 10:21

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 7 May 2026 at 15:20 BST.

See message from CNS

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Date/Time: 28/04/2026 11:41 - 12/05/2026 10:21

Service: ASM Online Services

Scope: Unplanned

Resolution: User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

Date/Time: 01/05/2026 12:41 - 12/05/2026 10:21

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 1 May 2026 at 13:41 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

Date/Time: 07/05/2026 16:20 - 07/05/2026 16:21

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 07/05/2026 14:14 - 07/05/2026 14:41

Service: CCS-UK

Scope: Unplanned

Resolution: Unplanned outage with CCS-UK. This first started on Thursday, 7 May 2026 at 15:14 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 07/05/2026 14:10 - 07/05/2026 14:30

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Thursday, 7 May 2026 at 15:10 BST to Thursday, 7 May 2026 at 15:30 BST

See message from CNS

Update required

See further guidance from the ASM Service Desk

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Date/Time: 07/05/2026 14:12 - 07/05/2026 14:30

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Thursday, 7 May 2026 at 15:12 BST to Thursday, 7 May 2026 at 15:30 BST

See message from CDS Live Service

CDS not working

Date/Time: 07/05/2026 10:42 - 07/05/2026 12:39

Service: HMRC

Scope: Planned

Resolution: Planned outage on Thursday, 7 May 2026 at 11:42 BST to Thursday, 7 May 2026 at 13:39 BST

See message from HMRC

Planned outage to fix issues with declaration sending

Date/Time: 07/05/2026 12:18 - 07/05/2026 12:21

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 7 May 2026 at 13:18 BST to Thursday, 7 May 2026 at 13:21 BST

See message from MCP

Not working

See further guidance from the ASM Service Desk

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Date/Time: 07/05/2026 12:16 - 07/05/2026 12:19

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Thursday, 7 May 2026 at 13:16 BST to Thursday, 7 May 2026 at 13:19 BST

See message from CNS

Something stopped working

See further guidance from the ASM Service Desk

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Date/Time: 01/05/2026 12:38 - 07/05/2026 12:12

Service: CNS Compass

Scope: Unplanned

Resolution: User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

Date/Time: 01/05/2026 13:20 - 07/05/2026 12:11

Service: CDS Live Service

Scope: Unplanned

Resolution: Unplanned outage with CDS Live Service. This first started on Friday, 1 May 2026 at 14:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 06/05/2026 15:19 - 06/05/2026 16:20

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Wednesday, 6 May 2026 at 16:19 BST to Wednesday, 6 May 2026 at 17:20 BST

See message from CCS-UK

Dropdown Text

Date/Time: 01/05/2026 13:18 - 01/05/2026 13:20

Service: CDS Live Service

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 01/05/2026 13:18 - 01/05/2026 13:20

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 1 May 2026 at 14:18 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

Date/Time: 01/05/2026 13:10 - 01/05/2026 13:18

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 1 May 2026 at 14:10 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

Date/Time: 01/05/2026 13:15 - 01/05/2026 13:16

Service: MCP Destin8

Scope: Unplanned

Resolution: User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

Date/Time: 01/05/2026 11:55 - 01/05/2026 13:10

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Friday, 1 May 2026 at 12:55 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

Date/Time: 30/04/2026 13:16 - 01/05/2026 13:10

Service: CDS Live Service

Scope: Unplanned

Resolution: Users are reporting intermittent communication errors when submitting CDS declarations via all CSP’s, as well as unable to access ASM Online Services and the ASM Resource Centre.

You will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit Phase 5 movements.

This is due to an ongoing outage at Cloudflare, a global network service provider that ASM use to ensure the security of our services.

We will issue a further update when more information is available from Cloudflare.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error or a failed to send message, please re-send.

Date/Time: 30/04/2026 13:14 - 30/04/2026 13:16

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CNS. This first started on Thursday, 30 April 2026 at 14:14 BST.

Date/Time: 30/04/2026 13:12 - 30/04/2026 13:14

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 30 April 2026 at 14:12 BST.

See message from CDS Live Service

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Date/Time: 30/04/2026 13:08 - 30/04/2026 13:11

Service: MCP Destin8

Scope: Unplanned

Resolution: User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

Date/Time: 30/04/2026 12:14 - 30/04/2026 13:05

Service: MCP Destin8

Scope: Unplanned

Resolution: User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

Date/Time: 30/04/2026 11:51 - 30/04/2026 13:05

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 30 April 2026 at 12:51 BST.

See message from CDS Live Service

Dropdown Text

Date/Time: 30/04/2026 12:12 - 30/04/2026 12:14

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 13:12 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

Date/Time: 30/04/2026 11:47 - 30/04/2026 11:51

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:47 BST.

See message from MCP

Dropdown Text

Date/Time: 30/04/2026 11:32 - 30/04/2026 11:47

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:32 BST.

See message from MCP

Dropdown Text

Date/Time: 30/04/2026 11:16 - 30/04/2026 11:26

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:16 BST.

Date/Time: 30/04/2026 07:56 - 30/04/2026 10:03

Service: ICS2

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ICS2. This first started on Thursday, 30 April 2026 at 08:56 BST.

Date/Time: 29/04/2026 09:24 - 30/04/2026 09:24

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 29/04/2026 09:18 - 29/04/2026 09:19

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 27/04/2026 13:02 - 28/04/2026 13:03

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 27/04/2026 12:53 - 28/04/2026 12:53

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 27/04/2026 11:56 - 28/04/2026 11:56

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 27/04/2026 11:49 - 28/04/2026 11:49

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 27/04/2026 11:42 - 28/04/2026 11:42

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 27/04/2026 11:38 - 28/04/2026 11:38

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 23/04/2026 13:36 - 28/04/2026 11:35

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 14:36 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 22/04/2026 12:53 - 28/04/2026 11:35

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 22 April 2026 at 13:53 BST.

Date/Time: 23/04/2026 12:48 - 28/04/2026 11:35

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Thursday, 23 April 2026 at 13:48 BST.

See message from ASM Online Services

Dropdown Text

Date/Time: 23/04/2026 10:52 - 28/04/2026 11:35

Service: Service Availability

Scope: Unplanned

Resolution: Service Availability. This first started on Thursday, 23 April 2026 at 11:52 BST.

Date/Time: 27/04/2026 11:22 - 28/04/2026 11:22

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 27/04/2026 09:51 - 28/04/2026 09:51

Service: Playwright Test Planned

Scope: Planned

Resolution: testing offline planned outage

Date/Time: 27/04/2026 09:46 - 28/04/2026 09:46

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 28/04/2026 09:25 - 28/04/2026 09:43

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 27/04/2026 09:43 - 28/04/2026 09:43

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 27/04/2026 10:08 - 27/04/2026 10:10

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 27/04/2026 10:02 - 27/04/2026 10:05

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 16:45 - 25/04/2026 16:45

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage for Playwright Test

Date/Time: 24/04/2026 18:13 - 24/04/2026 19:14

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Friday, 24 April 2026 at 19:13 BST to Friday, 24 April 2026 at 20:14 BST

See message from CNS

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Date/Time: 24/04/2026 17:04 - 24/04/2026 18:04

Service: Twiggy

Scope: Planned

Resolution: In order to carry out essential system maintenance, Me will be unavailable between Friday, 24 April 2026 at 18:04 BST and Friday, 24 April 2026 at 19:04 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 24/04/2026 16:42 - 24/04/2026 17:43

Service: Pentant

Scope: Planned

Resolution: In order to carry out essential system maintenance, Pentant will be unavailable between Friday, 24 April 2026 at 17:42 BST and Friday, 24 April 2026 at 18:43 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 23/04/2026 18:41 - 24/04/2026 16:41

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 23 April 2026 at 19:41 BST to Friday, 24 April 2026 at 17:41 BST

See message from MCP

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

Date/Time: 24/04/2026 16:04 - 24/04/2026 16:05

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 15:59 - 24/04/2026 16:01

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:58

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:58

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 24/04/2026 15:58

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 24/04/2026 15:58

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 15:13 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 15:57

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 15:50 - 24/04/2026 15:53

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 15:24 - 24/04/2026 15:27

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 15:16 - 24/04/2026 15:17

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 24/04/2026 08:00 - 24/04/2026 14:39

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 16:39 - 23/04/2026 16:40

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 23 April 2026 at 17:39 BST.

Date/Time: 23/04/2026 16:17 - 23/04/2026 16:18

Service: Twiggy

Scope: Planned

Resolution: In order to carry out essential system maintenance, Me will be unavailable between Thursday, 23 April 2026 at 17:17 BST and Thursday, 23 April 2026 at 17:18 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 23/04/2026 10:44 - 23/04/2026 16:14

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:44 BST.

Date/Time: 23/04/2026 13:34 - 23/04/2026 16:13

Service: Pentant

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 23 April 2026 at 14:34 BST.

See message from Pentant

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Date/Time: 23/04/2026 10:19 - 23/04/2026 16:13

Service: Pentant

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via Pentant. This first started on Thursday, 23 April 2026 at 11:19 BST.

Date/Time: 23/04/2026 13:54 - 23/04/2026 16:12

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 23 April 2026 at 14:54 BST to Friday, 24 April 2026 at 14:54 BST

See message from MCP

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See further guidance from the ASM Service Desk

Dropdown Text

Date/Time: 23/04/2026 08:00 - 23/04/2026 16:06

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 16:04

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 14:20 - 23/04/2026 15:52

Service: Playwright Test Planned

Scope: Unplanned

Resolution: unplanned test

Date/Time: 23/04/2026 13:17 - 23/04/2026 15:43

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 23/04/2026 08:00 - 23/04/2026 14:55

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 14:55

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 14:55

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 14:55

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 14:55

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 14:55

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 14:46 - 23/04/2026 14:54

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 23 April 2026 at 15:46 BST and Friday, 24 April 2026 at 15:46 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 23/04/2026 12:51 - 23/04/2026 14:40

Service: ASM Online Services

Scope: Unplanned

Resolution: Planned outage on Thursday, 23 April 2026 at 13:51 BST to Invalid Date

See message from ASM Online Services

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Date/Time: 23/04/2026 13:20 - 23/04/2026 13:21

Service: ASM Online Services

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 23/04/2026 13:16 - 23/04/2026 13:17

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 23/04/2026 12:57 - 23/04/2026 13:12

Service: ASM Online Services

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 23/04/2026 11:16 - 23/04/2026 11:20

Service: Service Availability

Scope: Planned

Resolution: In order to carry out essential system maintenance, Service Availability will be unavailable between Thursday, 23 April 2026 at 12:16 BST and Thursday, 23 April 2026 at 12:20 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 23/04/2026 10:59 - 23/04/2026 11:18

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 23/04/2026 10:59 - 23/04/2026 11:18

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 23 April 2026 at 11:59 BST.

Date/Time: 22/04/2026 12:53 - 23/04/2026 11:17

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 23/04/2026 10:58 - 23/04/2026 11:17

Service: ASM Online Services

Scope: Unplanned

Resolution: Hello

Date/Time: 23/04/2026 11:05 - 23/04/2026 11:10

Service: ASM Online Services

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 23/04/2026 10:38 - 23/04/2026 10:58

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:38 BST.

Date/Time: 23/04/2026 10:31 - 23/04/2026 10:57

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:31 BST.

Date/Time: 23/04/2026 10:54 - 23/04/2026 10:56

Service: Santa's Radar

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via North Pole. This first started on Thursday, 23 April 2026 at 11:54 BST.

Date/Time: 23/04/2026 10:14 - 23/04/2026 10:56

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:14 BST.

Date/Time: 23/04/2026 10:22 - 23/04/2026 10:56

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:22 BST.

Date/Time: 23/04/2026 10:18 - 23/04/2026 10:56

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:18 BST.

Date/Time: 23/04/2026 09:25 - 23/04/2026 10:51

Service: Service Availability

Scope: Unplanned

Resolution: Service Availability Thursday, 23 April 2026 at 10:25 BST.

Date/Time: 22/04/2026 08:00 - 23/04/2026 10:21

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 22/04/2026 08:00 - 23/04/2026 10:21

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 10:21

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 10:21

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 10:21

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 23/04/2026 08:00 - 23/04/2026 10:21

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 22/04/2026 08:00 - 23/04/2026 10:20

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 22/04/2026 08:00 - 23/04/2026 10:20

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 22/04/2026 08:00 - 22/04/2026 15:50

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing outage on the Live status page

Date/Time: 22/04/2026 08:00 - 22/04/2026 15:50

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing outage on the Live status page

Date/Time: 22/04/2026 08:00 - 22/04/2026 15:50

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing live status for playwright test

Date/Time: 22/04/2026 08:00 - 22/04/2026 15:02

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing planned outage for Playwright Test on the Live status page

Date/Time: 22/04/2026 12:18 - 22/04/2026 12:19

Service: ASM Online Services

Scope: Planned

Resolution: Planned outage on Wednesday, 22 April 2026 at 13:18 BST to Wednesday, 22 April 2026 at 13:19 BST

See message from ASM Online Services

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Date/Time: 21/04/2026 16:26 - 22/04/2026 10:51

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing Unplanned outage

Date/Time: 21/04/2026 16:29 - 22/04/2026 10:51

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing Unplanned outage

Date/Time: 22/04/2026 09:10 - 22/04/2026 10:51

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage

Date/Time: 22/04/2026 09:17 - 22/04/2026 10:51

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage

Date/Time: 22/04/2026 09:18 - 22/04/2026 10:51

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing Unplanned outage

Date/Time: 22/04/2026 09:25 - 22/04/2026 10:51

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage

Date/Time: 22/04/2026 09:25 - 22/04/2026 10:51

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Testing Unplanned outage

Date/Time: 22/04/2026 09:34 - 22/04/2026 10:51

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage

Date/Time: 20/04/2026 15:21 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:21 BST.

Date/Time: 20/04/2026 15:39 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:39 BST.

Date/Time: 20/04/2026 15:43 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:43 BST.

Date/Time: 20/04/2026 15:44 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:44 BST.

Date/Time: 20/04/2026 15:46 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:46 BST.

Date/Time: 20/04/2026 15:50 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:50 BST.

Date/Time: 20/04/2026 16:04 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:04 BST.

Date/Time: 20/04/2026 16:15 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:15 BST.

Date/Time: 20/04/2026 16:17 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:17 BST.

Date/Time: 20/04/2026 16:28 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:28 BST.

Date/Time: 20/04/2026 16:28 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:28 BST.

Date/Time: 21/04/2026 07:55 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 08:55 BST.

Date/Time: 21/04/2026 08:18 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 09:18 BST.

Date/Time: 21/04/2026 10:05 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption with the ASM Online Services. This first started on Tuesday, 21 April 2026 at 11:05 BST.

See message from TDR Communications

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Date/Time: 21/04/2026 11:32 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:32 BST.

Date/Time: 21/04/2026 11:52 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:52 BST.

Date/Time: 21/04/2026 12:03 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:03 BST.

Date/Time: 21/04/2026 12:04 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:04 BST.

Date/Time: 21/04/2026 12:56 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 21/04/2026 12:56 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:56 BST.

Date/Time: 21/04/2026 12:58 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:58 BST.

Date/Time: 21/04/2026 13:03 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 21/04/2026 13:04 - 22/04/2026 10:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:04 BST.

Date/Time: 16/04/2026 14:54 - 22/04/2026 10:50

Service: MCP Destin8

Scope: Unplanned

Resolution: Unplanned outage with MCP. This first started on Thursday, 16 April 2026 at 15:54 BST.

See message from MCP

MCP are having unplanned downtime, We do not know when this will be resolved.

Date/Time: 21/04/2026 13:12 - 22/04/2026 10:50

Service: Pentant

Scope: Planned

Resolution: In order to carry out essential system maintenance, Pentant will be unavailable between Tuesday, 21 April 2026 at 14:12 BST and Wednesday, 22 April 2026 at 14:12 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 16/04/2026 15:00 - 22/04/2026 10:50

Service: CCS-UK

Scope: Unplanned

Resolution: Unplanned outage with CCS-UK. This first started on Thursday, 16 April 2026 at 16:00 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 21/04/2026 10:10 - 22/04/2026 10:50

Service: NCTS/CTC

Scope: Unplanned

Resolution: reasons

Date/Time: 14/04/2026 09:36 - 22/04/2026 10:50

Service: test this ok

Scope: Unplanned

Resolution: playwright test

Date/Time: 18/04/2026 12:07 - 22/04/2026 10:49

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 13:07 BST.

Date/Time: 18/04/2026 12:08 - 22/04/2026 10:49

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 13:08 BST.

Date/Time: 18/04/2026 13:08 - 22/04/2026 10:49

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 14:08 BST.

Date/Time: 19/04/2026 13:53 - 22/04/2026 10:49

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 14:53 BST.

Date/Time: 20/04/2026 10:18 - 22/04/2026 10:49

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 20/04/2026 10:36 - 22/04/2026 10:49

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 20/04/2026 10:39 - 22/04/2026 10:49

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 11:39 BST.

Date/Time: 21/04/2026 11:46 - 22/04/2026 08:00

Service: playwright test for custom

Scope: Planned

Resolution: Tesing planned outage

Date/Time: 21/04/2026 16:34 - 22/04/2026 08:00

Service: Playwright Test Planned

Scope: Planned

Resolution: Testing planned outage

Date/Time: 21/04/2026 14:38 - 21/04/2026 14:39

Service: CDS Live Service

Scope: Planned

Resolution: In order to carry out essential system maintenance, CDS Live Service will be unavailable between Tuesday, 21 April 2026 at 15:38 BST and Tuesday, 21 April 2026 at 15:39 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 21/04/2026 13:26 - 21/04/2026 14:34

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:26 BST.

Date/Time: 21/04/2026 13:27 - 21/04/2026 13:28

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:27 BST.

Date/Time: 21/04/2026 13:08 - 21/04/2026 13:13

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:08 BST.

Date/Time: 21/04/2026 11:28 - 21/04/2026 11:53

Service: Playwright Test Planned

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 21/04/2026 11:42 - 21/04/2026 11:43

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:42 BST.

Date/Time: 21/04/2026 11:33 - 21/04/2026 11:41

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:33 BST.

Date/Time: 21/04/2026 11:35 - 21/04/2026 11:40

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:35 BST.

Date/Time: 21/04/2026 10:47 - 21/04/2026 11:04

Service: playwright test for custom

Scope: Planned

Resolution: test

Date/Time: 19/04/2026 15:40 - 21/04/2026 10:10

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 16:40 BST.

Date/Time: 17/04/2026 13:22 - 21/04/2026 10:10

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Friday, 17 April 2026 at 14:22 BST.

Date/Time: 21/04/2026 08:26 - 21/04/2026 08:31

Service: ASM Online Services

Scope: Planned

Resolution: Planned outage on Tuesday, 21 April 2026 at 09:26 BST to Tuesday, 21 April 2026 at 09:31 BST

See message from ASM Online Services

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Date/Time: 19/04/2026 17:32 - 19/04/2026 17:33

Service: ASM Online Services

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 19/04/2026 17:25 - 19/04/2026 17:27

Service: ASM Online Services

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 19/04/2026 17:22 - 19/04/2026 17:24

Service: Pentant

Scope: Planned

Resolution: In order to carry out essential system maintenance, Pentant will be unavailable between Sunday, 19 April 2026 at 18:22 BST and Sunday, 19 April 2026 at 18:24 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 19/04/2026 17:19 - 19/04/2026 17:21

Service: ASM Online Services

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 19/04/2026 17:18 - 19/04/2026 17:20

Service: Pentant

Scope: Planned

Resolution: Planned outage on Sunday, 19 April 2026 at 18:18 BST to Sunday, 19 April 2026 at 18:20 BST

See message from Pentant

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Date/Time: 19/04/2026 17:16 - 19/04/2026 17:18

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Sunday, 19 April 2026 at 18:16 BST to Sunday, 19 April 2026 at 18:18 BST

See message from CDS Live Service

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Date/Time: 19/04/2026 16:45 - 19/04/2026 16:47

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Sunday, 19 April 2026 at 17:45 BST to Sunday, 19 April 2026 at 17:47 BST

See message from CNS

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Date/Time: 19/04/2026 16:39 - 19/04/2026 16:40

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Sunday, 19 April 2026 at 17:39 BST to Sunday, 19 April 2026 at 17:40 BST

See message from HMRC

Dropdown Text

Date/Time: 19/04/2026 16:12 - 19/04/2026 16:19

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Sunday, 19 April 2026 at 17:12 BST to Sunday, 19 April 2026 at 17:14 BST

See message from HMRC

Dropdown Text

Date/Time: 19/04/2026 15:59 - 19/04/2026 16:03

Service: MCP Destin8

Scope: Unplanned

Resolution: Users are reporting service degradation. We are investigating and will update this page when we have more information.

Date/Time: 19/04/2026 15:19 - 19/04/2026 15:26

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 16:19 BST.

See message from ASM Online Services

Dropdown Text

Date/Time: 19/04/2026 14:11 - 19/04/2026 14:14

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 15:11 BST.

Date/Time: 19/04/2026 14:03 - 19/04/2026 14:09

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 15:03 BST.

Date/Time: 17/04/2026 12:05 - 18/04/2026 12:05

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Friday, 17 April 2026 at 13:05 BST to Saturday, 18 April 2026 at 13:05 BST

See message from CDS Live Service

Dropdown Text

Date/Time: 17/04/2026 12:03 - 17/04/2026 12:09

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 16/04/2026 11:00 - 16/04/2026 18:00

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 16/04/2026 15:00 - 16/04/2026 15:05

Service: MCP Destin8

Scope: Unplanned

Resolution: MCP

Date/Time: 07/04/2026 13:38 - 16/04/2026 14:02

Service: GVMS

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via GVMS. This first started on Tuesday, 7 April 2026 at 14:38 BST.

See message from GVMS

Dear Customer,

We are currently experiencing some technical difficulties with the Goods Vehicle Movement Service (GVMS).

We are aware that not all goods movements on route to border locations have been able to create a valid Goods Movement Reference.

Goods Movement References remain mandatory for freight movements using the Goods Vehicle Movement Service.

Please check with your carrier before embarking on your journey as you may be turned away without a valid Goods Movement Reference.

We apologise for any inconvenience this may cause.

Date/Time: 15/04/2026 10:47 - 16/04/2026 12:38

Service: ASM Online Services

Scope: Unplanned

Resolution: Enter a new message or select a template

Date/Time: 13/04/2026 14:00 - 16/04/2026 10:09

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 13 April 2026 at 15:00 BST.

Date/Time: 15/04/2026 19:54 - 15/04/2026 20:31

Service: MCP Destin8

Scope: Unplanned

Resolution: MCP Wednesday, 15 April 2026 at 20:54 BST

Date/Time: 14/04/2026 15:15 - 14/04/2026 17:59

Service: CDS Live Service

Scope: Unplanned

Resolution: Users are reporting no response to declarations sent to CDS Live Service. This first started on Tuesday, 14 April 2026 at 16:15 BST.

See message from CDS Live Service

Dear Trader,

We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can.

If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. 

For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

Date/Time: 14/04/2026 10:00 - 14/04/2026 11:00

Service: Pentant

Resolution: Planned outage on Tuesday, 14 April 2026 at 11:00 BST to Tuesday, 14 April 2026 at 12:00 BST

See message from Pentant

Dear Descartes Pentant Customer,

From Tue, 14 Apr, 2026 10am until Midday, the Pentant team will be executing Pentant 26.04 release

To include:
Regular release cycle of Pentant application.

Backend code updates including move to PHP 8.5
Introduction of HMRC automated report emails
Bug fixes to Dover Export displays

Questions and concerns can be directed to IMC at IMC@descartes.com Please reference CHN-60125

During this window each service will have a short outage whilst systems are restarted.

Any issues can also be raised with the service desk - servicedesk@descartes.com

Many thanks

Pentant Customer Support

Date/Time: 14/04/2026 09:29 - 14/04/2026 09:35

Service: ASM Online Services

Scope: Unplanned

Resolution: Playwright Status

Date/Time: 14/04/2026 09:30 - 14/04/2026 09:35

Service: ASM Online Services

Scope: Planned

Resolution: Playwright test

Date/Time: 13/04/2026 13:47 - 13/04/2026 13:48

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 13 April 2026 at 14:47 BST.

Date/Time: 12/04/2026 17:13 - 12/04/2026 18:13

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Sunday, 12 April 2026 at 18:13 BST to Sunday, 12 April 2026 at 19:13 BST

See message from CCS-UK

Dropdown Text

Date/Time: 11/04/2026 14:30 - 11/04/2026 15:00

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Saturday, 11 April 2026 at 15:30 BST to Saturday, 11 April 2026 at 16:00 BST

See message from CCS-UK

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

Date/Time: 10/04/2026 14:06 - 10/04/2026 14:07

Service: Twiggy

Scope: Planned

Resolution: Planned outage on Friday, 10 April 2026 at 15:06 BST to Wednesday, 15 April 2026 at 15:04 BST

See message from Me

Dropdown Text

Date/Time: 10/04/2026 14:00 - 10/04/2026 14:01

Service: Twiggy

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via Me. This first started on Friday, 10 April 2026 at 15:00 BST.

See message from Me

Dropdown Text

Date/Time: 10/04/2026 13:22 - 10/04/2026 13:24

Service: test this ok1

Scope: Planned

Resolution: Enter a new message or select a template

Date/Time: 01/04/2026 09:03 - 01/04/2026 09:05

Service: GVMS

Scope: Planned

Resolution: Planned outage on Wednesday, 1 April 2026 at 10:03 BST to Wednesday, 1 April 2026 at 10:07 BST

See message from GVMS

lets talk sfs\g

Date/Time: 01/04/2026 09:01 - 01/04/2026 09:03

Service: Santa's Radar

Scope: Planned

Resolution: In order to carry out essential system maintenance, North Pole will be unavailable between Wednesday, 1 April 2026 at 10:01 BST and Wednesday, 1 April 2026 at 10:04 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

we are testing this baby..

Date/Time: 31/03/2026 12:47 - 01/04/2026 09:00

Service: CDS Live Service

Scope: Unplanned

Resolution: planned cds live outage

Date/Time: 01/04/2026 08:30 - 01/04/2026 08:32

Service: ASM Online Services

Scope: Planned

Resolution: april fools 5

Date/Time: 01/04/2026 08:03 - 01/04/2026 08:07

Service: ASM Online Services

Scope: Planned

Resolution: april fools test 4

Date/Time: 01/04/2026 07:45 - 01/04/2026 07:48

Service: ASM Online Services

Scope: Planned

Resolution: april fools test 3

Date/Time: 01/04/2026 05:32 - 01/04/2026 06:52

Service: CCS-UK

Scope: Unplanned

Resolution: Users are reporting service degradation. We are investigating and will update this page when we have more information.

Date/Time: 31/03/2026 14:52 - 31/03/2026 15:52

Service: ASM Online Services

Scope: Planned

Resolution: 4th outaage

Date/Time: 31/03/2026 14:30 - 31/03/2026 15:32

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Tuesday, 31 March 2026 at 15:30 BST.

See message from CCS-UK

blah blah blah

Date/Time: 31/03/2026 13:14 - 31/03/2026 13:49

Service: CNS Compass

Resolution: planned cns outage

Date/Time: 31/03/2026 13:36 - 31/03/2026 13:37

Service: ASM Online Services

Resolution: nother planned one

Date/Time: 31/03/2026 13:10 - 31/03/2026 13:18

Service: ASM Online Services

Resolution: planned aeos outage

Date/Time: 26/03/2026 11:23 - 31/03/2026 12:45

Service: test this ok1

Scope: Planned

Resolution: In order to carry out essential system maintenance, ccsuk will be unavailable between Thursday, 26 March 2026 at 11:23 GMT and Sunday, 26 April 2026 at 11:52 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.yes lets test this - lets go

Date/Time: 27/03/2026 18:20 - 27/03/2026 19:37

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. This first started on Friday, 27 March 2026 at 18:20 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Do not create any ETSF records on Sequoia during this period.

Date/Time: 27/03/2026 11:41 - 27/03/2026 11:42

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Friday, 27 March 2026 at 11:41 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 27/03/2026 11:28 - 27/03/2026 11:39

Service: Santa's Radar

Resolution: Service degradation: Users are reporting disruption via North Pole. This first started on Friday, 27 March 2026 at 11:28 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 27/03/2026 06:00 - 27/03/2026 08:45

Service: CCS-UK

Scope: Planned

Resolution: Service degradation: Users are reporting disruption via CCS-UK. The issue results in communication failures, failure to query inventory records and create ETSF records. This first started on Friday, 27 March 2026 at 06:00 GMT.

See message from CCS-UK

CCS-UK Unplanned Outage since Friday 27th March 2026 – 06:30 AM GMT IMPACTING REST USERS

Dear CCS-UK User,

Please be advised that CCS-UK systems are currently down affecting imports & Exports

It has been apparent since Friday 27th March 2026 – 06:30 AM GMT.

Customers using REST-API type of connectivity to CCS-UK for messaging to CDS may not be receiving responses or will face delayed response to their messages due to this outage.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.

Date/Time: 26/03/2026 14:19 - 26/03/2026 20:20

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Thursday, 26 March 2026 at 14:19 GMT to Thursday, 26 March 2026 at 20:20 GMT

See message from CDS Test Service (TDR)

Dropdown Text

Date/Time: 26/03/2026 14:16 - 26/03/2026 14:17

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 26 March 2026 at 14:16 GMT.

Date/Time: 26/03/2026 14:00 - 26/03/2026 14:02

Service: NCTS/CTC

Scope: Planned

Resolution: Planned outage on Thursday, 26 March 2026 at 14:00 GMT to Thursday, 26 March 2026 at 14:02 GMT

See message from HMRC

lets fix this

Date/Time: 26/03/2026 13:58 - 26/03/2026 13:59

Service: omar's test

Scope: Planned

Resolution: Planned outage on Thursday, 26 March 2026 at 13:58 GMT to Thursday, 26 March 2026 at 13:59 GMT

See message from qa

Dropdown Text

See further guidance from the ASM Service Desk

nttrsrtht

Date/Time: 26/03/2026 13:45 - 26/03/2026 13:47

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Thursday, 26 March 2026 at 13:45 GMT to Thursday, 26 March 2026 at 13:47 GMT

See message from CDS Live Service

as per HMRC 321321 rthrshrsrs

Date/Time: 26/03/2026 11:47 - 26/03/2026 13:43

Service: test this ok1

Scope: Unplanned

Resolution: this is serious - we have no milk in the fridge

Date/Time: 26/03/2026 12:22 - 26/03/2026 12:24

Service: Pentant

Scope: Planned

Resolution: Planned outage on Thursday, 26 March 2026 at 12:22 GMT to Thursday, 26 March 2026 at 12:24 GMT

See message from Pentant

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

we need to really get this fixed

Date/Time: 26/03/2026 11:55 - 26/03/2026 12:00

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Thursday, 26 March 2026 at 11:55 GMT to Thursday, 26 March 2026 at 12:00 GMT

See message from CDS Live Service

Dropdown Text

Date/Time: 25/03/2026 13:46 - 25/03/2026 15:00

Service: CDS Live Service

Scope: Unplanned

Resolution: Users are reporting service degradation. We are investigating and will update this page when we have more information.

Date/Time: 23/03/2026 11:52 - 23/03/2026 11:56

Service: CNS Compass

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Monday, 23 March 2026 at 11:52 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

scope test

Date/Time: 23/03/2026 11:42 - 23/03/2026 11:44

Service: CNS Compass

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Monday, 23 March 2026 at 11:42 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

scope test

Date/Time: 23/03/2026 11:40 - 23/03/2026 11:41

Service: CNS Compass

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Monday, 23 March 2026 at 11:40 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Scope test

Date/Time: 23/03/2026 11:39 - 23/03/2026 11:40

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 23 March 2026 at 11:39 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 23/03/2026 11:35 - 23/03/2026 11:37

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Monday, 23 March 2026 at 11:35 GMT to Monday, 23 March 2026 at 11:37 GMT

See message from CDS Live Service

outage

Date/Time: 23/03/2026 09:27 - 23/03/2026 11:34

Service: Santa's Radar

Resolution: Service degradation: Users are reporting disruption via North Pole. This first started on Monday, 23 March 2026 at 09:27 GMT.

See message from North Pole

Test

Date/Time: 17/03/2026 09:01 - 17/03/2026 09:03

Service: MCP Destin8

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via MCP. This first started on Tuesday, 17 March 2026 at 09:01 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 16/03/2026 14:29 - 16/03/2026 15:31

Service: ICS2

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ICS2. This first started on Monday, 16 March 2026 at 14:29 GMT.

Date/Time: 03/03/2026 10:24 - 05/03/2026 12:15

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Sequoia users are reporting disruption with the File Upload functionality. This first started on Tuesday, 3 March 2026 at 10:24 GMT. If you are required to upload documents to HMRC, you can do this here on the HMRC Government Gateway.

We have raised this with CDS Operations. We will keep you updated in due course.

Amended by Estelle and Brian

Date/Time: 01/03/2026 02:02 - 02/03/2026 01:01

Service: CDS Live Service

Scope: Unplanned

Resolution: Hello Testy

Date/Time: 26/02/2026 12:00 - 27/02/2026 12:30

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Thursday, 5 February 2026 at 12:00 GMT to Thursday, 5 February 2026 at 12:30 GMT. Changed

See message from CNS

CNS will be performing essential maintenance on their Compass application, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Thursday 5th February from 12:00 until 12:30 hrs GMT.

During this time the following impacts will be experienced:
- Unit status updates and all EDI messaging will not reach Compass
- All messaging will be queued & processed after restart.

All other CNS services, including Compass, will be available.

CNS thank you for your patience while they carry out this work.

Date/Time: 25/02/2026 20:00 - 25/02/2026 20:20

Service: ASM Online Services

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 25 February 2026 at 20:00 GMT and Wednesday, 25 February 2026 at 23:30 GMT. During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete, but will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.

Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Date/Time: 25/02/2026 10:49 - 25/02/2026 10:59

Service: CDS Live Service

Scope: Unplanned

Resolution: Users are reporting service degradation. We are investigating and will update this page when we have more information.

Date/Time: 24/02/2026 12:22 - 24/02/2026 13:23

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via CDS Live Service. This first started on Tuesday, 24 February 2026 at 12:22 GMT.

Date/Time: 21/02/2026 02:02 - 23/02/2026 01:01

Service: Santa's Radar

Scope: Unplanned

Resolution: Something memorable 2

Date/Time: 18/02/2026 19:00 - 18/02/2026 20:00

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Wednesday, 18 February 2026 at 19:00 GMT to Wednesday, 18 February 2026 at 20:00 GMT

See message from HMRC

Due to essential scheduled maintenance on the Customs Declaration Service (CDS), on Wednesday 18th February 2026 from 7:00 pm until 8:00 pm, export declarations submitted during this time will experience delays in messaging.

Export declarations submitted during this time will be queued and processed when the maintenance is completed.

Exports should have Permission to Progress (P2P) before travelling.

Import and other declaration types will not be affected.

We apologise for any inconvenience this may cause.

Date/Time: 12/02/2026 09:00 - 12/02/2026 09:15

Service: ICS2

Scope: Planned

Resolution: Planned outage on Thursday, 12 February 2026 at 09:00 GMT to Thursday, 12 February 2026 at 09:15 GMT

See message from ICS2

The DG TAXUD Service Desk would like to inform you about the scheduled system maintenance on the following application.

Unavailable application: STI

Unavailability Start Date/Time: 12/02/2026 10:00 CET
Unavailability End Date/Time: 12/02/2026 10:15 CET

In case of scheduled application unavailability ICS2 business Continuity Plan will be activated at the scheduled unavailability Start Date/Time. You will be notified about activation of ICS2 Business Continuity Plan measures. Before you get this notification ICS2 Business continuity plan measures must not be applied.
We apologize for any inconvenience this may cause you. Please take the appropriate actions to inform your affected users.
For further questions or information please contact National Service Desk in the country where you have legal obligation to lodge ENS or arrival notification.

Date/Time: 07/01/2026 14:31 - 11/02/2026 08:03

Service: ICS2

Scope: Unplanned

Resolution: Service degradation : Sequoia users are experiencing disruption with ICS2. This first started on Wednesday, 7 January 2026 at 14:31 GMT.

Date/Time: 05/02/2026 13:20 - 11/02/2026 08:03

Service: CCS-UK

Scope: Unplanned

Resolution: Service Degradation: Users are reporting inventory records being stuck on route 6. We have raised this with CCS-UK and will provide an update as soon as possible. This first started on Thursday, 5 February 2026 at 13:20 GMT.

Date/Time: 03/02/2026 14:17 - 11/02/2026 08:03

Service: ASM Online Services

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 3 February 2026 at 14:17 GMT.

Date/Time: 09/02/2026 16:27 - 11/02/2026 08:03

Service: Pentant

Scope: Unplanned

Resolution: Service degradation : Users are reporting disruption via Pentant. This first started on Monday, 9 February 2026 at 16:27 GMT.

Date/Time: 03/02/2026 13:49 - 03/02/2026 14:00

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Tuesday, 3 February 2026 at 13:49 GMT to Tuesday, 3 February 2026 at 14:00 GMT

See message from MCP

Outage

Date/Time: 03/02/2026 12:40 - 03/02/2026 13:55

Service: CNS Compass

Scope: Unplanned

Resolution: Service degradation: Users are reporting disruption via CNS. This first started on Tuesday, 3 February 2026 at 12:40 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 02/02/2026 20:30 - 02/02/2026 21:15

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Monday, 2 February 2026 at 20:30 GMT to Monday, 2 February 2026 at 21:15 GMT

See message from MCP

Please be advised that we will be applying security patches to Destin8 on Monday 2 February 2026. These patches will be taking place at 20:30 for a period of up to 45 minutes.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

Date/Time: 23/01/2026 08:00 - 23/01/2026 08:50

Service: ASM Online Services

Scope: Unplanned

Resolution: Users are reporting service degradation. We are investigating and will update this page when we have more information.

Date/Time: 21/01/2026 12:30 - 21/01/2026 12:45

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Wednesday, 21 January 2026 at 12:30 GMT to Wednesday, 21 January 2026 at 12:45 GMT

See message from MCP

Please be advised that Destin8 will be updated to version 6.9.0 on Wednesday 21 January 2026 at 12:30 and will be temporarily unavailable for up to 15 minutes.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

Date/Time: 18/01/2026 08:57 - 19/01/2026 09:11

Service: CDS Test Service (TDR)

Scope: Unplanned

Resolution: Service degradation : Sequoia users are experiencing disruption via CDS Test Service (TDR). This first started on Sunday, 18 January 2026 at 08:57 GMT.

Date/Time: 12/01/2026 12:00 - 12/01/2026 12:30

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Monday, 12 January 2026 at 12:00 GMT to Monday, 12 January 2026 at 12:30 GMT

See message from CNS

Dear Customer

We are writing to advise that we will be performing essential maintenance on our Compass application, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Monday 12th January 1200-1230hrs midday

During this time the following impacts will be experienced:

- Compass will be unavailable -
- Unit status updates and all EDI messaging will not reach Compass -
- All messaging will be queued & processed after restart -

All other CNS services will be available.
We thank you for your patience while we carry out this work.
Kindest regards
The CNS Team

Date/Time: 06/01/2026 15:32 - 07/01/2026 14:26

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Sequoia users are experiencing disruption via ICS2. This first started on Tuesday, 6 January 2026 at 15:32 GMT.

Any operation questions or queries regarding your declaration should be directed to the customs authority of first entry into the EU (e.g, if the goods are moving to Germany on a truck which is crossing the English Channel from Dover to Calais, then the French authorities should be contacted).

The latest list of contact details can be downloaded here: Contact details of ICS2 national administrations.xlsx

Date/Time: 30/12/2025 14:04 - 30/12/2025 14:24

Service: Pentant

Scope: Planned

Resolution:

Notification of CDS unplanned outage 30/12/25

Dear Descartes Pentant Customer,

We are investigating CDS delays in transaction responses of up to an hour or so, from early morning. We have raised this with the CDS team and will keep you updated on any progress/resolution.

For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com.

Many thanks

CDS/Pentant Customer Support Team

Date/Time: 29/12/2025 12:24 - 29/12/2025 15:11

Service: ICS2

Scope: Unplanned

Resolution: Service degradation: Sequoia users are experiencing disruption via ICS2. This first started on Monday, 29 December 2025 at 12:24 GMT.

See message from ICS2

Dear All

The DG TAXUD Service Desk would like to inform you that the ICS2 Business Continuity Plan (BCP) is activated.
MS activating BCP:

AT	BE	BG	CH	CY	CZ	DE	DK	EE	ES
FI	FR	GR	HR	HU	IE	IT	LT	LU	LV
MT	NL	NO	PL	PT	RO	SE	SI	SK	XI

Unavailable application: STI
Unavailability Start Date/Time: 29/12/2025 12:10 CET
Unavailability End Date/Time:
BCP activation date/time: 29/12/2025 15:22 CET
Activated BCP Measures: Arrival Notification, Control, Lodgement of New ENS, Presentation, Risk Assessment of Already Lodged ENSs
Economic operators can apply ICS2 Business continuity plan measures for above indicated countries. ICS2 Business continuity plan measures can be applied until above mentioned application is recovered, and an e-mail is sent out to economic operator on deactivation of the ICS2 Business continuity plan.
Please take the appropriate actions to inform your affected users.
For further questions or information please contact National Service Desk in the country where you have legal obligation to lodge ENS or arrival notification.

Kind regards,

European Commission
Directorate General for Taxation and Customs Union

Date/Time: 18/12/2025 21:00 - 18/12/2025 22:00

Service: MCP Destin8

Scope: Planned

Resolution: Planned outage on Thursday, 18 December 2025 at 21:00 GMT to Thursday, 18 December 2025 at 22:00 GMT

See message from MCP

Destin8 Downtime - Critical Security Patch

Following the postponement of our scheduled security patching on Monday, 15 December as a result of CDS downtime, we committed to performing this work at the earliest opportunity. We have been closely monitoring the CDS service and, following its stabilisation, we will now proceed with applying the security patches.

We will apply these patches on Thursday 18 December at 21:00 for a period of up to 60 minutes.

We appreciate that any downtime is inconvenient, particularly at short notice. However, the security of Destin8 and our stakeholders is paramount.

Thank you for your patience and understanding on this matter.

Date/Time: 16/12/2025 17:31 - 17/12/2025 09:40

Service: CDS Live Service

Scope: Unplanned

Resolution:

HMRC are aware of issues affecting messaging between the Customs Declaration Service (CDS) and DEFRA systems.

They are investigating and working to resolve the issues as quickly as they can, and have processes in place to support the movement of goods.

HMRC apologise for any inconvenience this may cause.

Date/Time: 03/12/2025 11:44 - 03/12/2025 12:34

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation: Sequoia users are experiencing disruption with the CDS Live Service. This first started on Wednesday 3 December 2025 at 11:44 GMT.

See message from CDS Operations

Dear Trader,

We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can.

If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. 

For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

Date/Time: 03/12/2025 08:50 - 03/12/2025 10:00

Service: ICS2

Scope: Planned

Resolution: Planned outage on Wednesday 3 December 2025 at 08:50 GMT to Wednesday 3 December 2025 at 10:00 GMT

During this time, Sequoia users will be unable to send or receive ICS2 Safety and Security Messages.

See message from ICS2

ICS2 Renewal of Sealing Certificate for TAPAS PROD

Hi All

We have received the following update from the EU Central ICS2 team around their sealing certificate updates. This will impact anyone who holds an AS4 connection point with the EU Shared Trader Interface to submit data to the EU.

There is an upcoming update to the EU TAPAS Sealing certificate which will be renewed on Wednesday 3rd of December 2025 starting at 10:00 CET (09.00 GMT).

If you operate an AS4 access point you can find and download the full chain of certificates in CIRCA BC (EU Advance Cargo Information System (ICS2)) in the following publicly available folder: TAPAS ICS2 AS4 Sealing & Signing Certificates.
You should download the Production Certificate (2026_PROD_TAPAS_ICS2_chain.zip) ready to install.

There are 2 possible procedures that can be followed:
• If possible within your set up, you will be able to install and hold both Certificates (old & new)
• If you are not able to install/have more Certificates at the same time, you will need to raise a ticket with the helpdesk to coordinate replacing your certificate at the same time the EU make the switch on the Central side.

Once the new certificate has been updated, please verify you can successfully exchange messages in Production.
TAPAS will only start sending messages with the new certificate on Dec 03, 2025.”

Date/Time: 01/12/2025 17:49 - 02/12/2025 09:52

Service: CDS Live Service

Scope: Unplanned

Resolution:

CDS are currently investigating a messaging issue between HMRC and DEFRA services. You may experience some delay in your goods movements and further updates will follow once we have an updated position.

CDS apologise for any inconvenience this may cause.

Date/Time: 20/11/2025 11:10 - 20/11/2025 13:43

Service: CDS Test Service (TDR)

Scope: Unplanned

Resolution: Service degradation : Sequoia users are experiencing disruption via CDS Test Service (TDR). This first started on Thursday 20 November 2025 at 11:10 GMT.

Date/Time: 18/11/2025 11:54 - 18/11/2025 16:18

Service: ASM Online Services

Scope: Unplanned

Resolution:

We are aware that users are experiencing intermittent communication errors when submitting CDS declarations via all CSP’s, as well as unable to access ASM Online Services and the ASM Resource Centre.

This is due to an ongoing outage at Cloudflare, a global network service provider that ASM use to ensure the security of our services.

We will issue a further update when more information is available from Cloudflare.

Date/Time: 12/11/2025 06:00 - 12/11/2025 07:30

Service: CCS-UK

Scope: Planned

Resolution: Planned outage on Wednesday 12 November 2025 at 06:00 GMT to Wednesday 12 November 2025 at 07:30 GMT

See message from CCS-UK

Dear CCS-UK User,

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 12th November 2025 starting at 06:00 AM GMT to 07:30 AM GMT (up to 90minutes)

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

Date/Time: 11/11/2025 13:00 - 11/11/2025 16:00

Service: CDS Test Service (TDR)

Scope: Planned

Resolution: Planned outage on Tuesday 11 November 2025 at 13:00 GMT to Tuesday 11 November 2025 at 16:00 GMT

See message from CDS Test Service (TDR)

Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 11^th November 2025 until 4pm on Tuesday 11^th November 2025

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team

Date/Time: 03/11/2025 07:00 - 03/11/2025 07:30

Service: CNS Compass

Scope: Planned

Resolution: Planned outage on Monday 3 November 2025 at 07:00 GMT to Monday 3 November 2025 at 07:30 GMT

See message from CNS

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on our Compass application, requiring a downtime of 30 minutes.

This work is scheduled for the following time:

Monday 03rd November 0700hrs - 0730hrs

During this time the following impacts will be experienced:

- Compass will be unavailable -

- Compass messaging will be suspended -

- All messaging will be queued & processed after restart -

All other CNS services will be available.

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team

Date/Time: 24/10/2025 12:50 - 30/10/2025 13:35

Service: CDS Live Service

Scope: Unplanned

Resolution: Service degradation : Sequoia users are experiencing disruption via CDS Live Service. This first started on Friday 24 October 2025 at 13:50 BST.

Date/Time: 29/10/2025 18:55 - 29/10/2025 19:30

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Wednesday 29 October 2025 at 18:55 GMT to Wednesday 29 October 2025 at 19:30 GMT

See message from CDS Live Service

There was a scheduled change which started on 29/10/2025 at 18:55:00. The change completed by 19:30.

ASM were not notified about this scheduled change.

Date/Time: 29/10/2025 18:55 - 29/10/2025 19:30

Service: CDS Live Service

Scope: Planned

Resolution: Planned outage on Wednesday 29 October 2025 at 18:55 GMT to Wednesday 29 October 2025 at 19:30 GMT

See message from CDS Live Service

There was a scheduled change which started on 29/10/2025 at 18:55:00. The change completed by 19:30.

ASM were not notified about this scheduled change until 30/10/2025.

Date/Time: 23/10/2025 20:30 - 24/10/2025 09:00

Service: CCS-UK

Scope: Unplanned

Resolution: Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on Thursday 23 October 2025 at 21:30 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Date/Time: 22/10/2025 19:00 - 22/10/2025 21:25

Service: ASM Online Services

Scope: Planned

Resolution: In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday 22 October 2025 at 20:00 BST and Thursday 23 October 2025 at 00:00 BST. During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

Service availability

Service Downtime History

Date/Time

Service

Scope

Resolution

06/10/2026 09:51 - 06/10/2026 09:54

CDS Live Service

Planned

Roshan is testing Toast

02/10/2026 15:24 - 02/10/2026 15:35

MCP Destin8

Planned

Planned outage on Friday, 2 October 2026 at 16:24 BST to Friday, 2 October 2026 at 16:35 BST

See message from MCP

Another

02/10/2026 15:23 - 02/10/2026 15:25

MCP Destin8

Planned

Planned outage on Friday, 2 October 2026 at 16:23 BST to Friday, 2 October 2026 at 16:25 BST

See message from MCP

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

02/10/2026 15:20 - 02/10/2026 15:22

ASM Online Services

Planned

Planned outage on Friday, 2 October 2026 at 16:20 BST to Friday, 2 October 2026 at 16:22 BST

See message from ASM Online Services

Time stamp test 16:16

02/10/2026 15:10 - 02/10/2026 15:15

CDS Test Service (TDR)

Planned

Planned outage on Friday, 2 October 2026 at 16:10 BST to Friday, 2 October 2026 at 16:15 BST

See message from CDS Test Service (TDR)

Time stamp test

02/10/2026 15:05 - 02/10/2026 15:07

ASM Online Services

Planned

Planned outage on Friday, 2 October 2026 at 16:05 BST to Friday, 2 October 2026 at 16:07 BST

And a little bit extra here

See message from ASM Online Services

Message here

See further guidance from the ASM Service Desk

And message here

01/10/2026 14:57 - 01/10/2026 15:12

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 1 October 2026 at 15:57 BST.

01/10/2026 14:58 - 01/10/2026 15:11

NCTS/CTC

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 1 October 2026 at 15:58 BST.

See message from HMRC

Dropdown Text

01/10/2026 13:31 - 01/10/2026 13:32

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 1 October 2026 at 14:31 BST.

28/09/2026 13:09 - 01/10/2026 13:29

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Monday, 28 September 2026 at 14:09 BST.

See message from Pentant

Dropdown Text

23/09/2026 09:28 - 01/10/2026 13:29

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Wednesday, 23 September 2026 at 10:28 BST.

See message from CDS Live Service

Intermittent service disruptions observed. We are investigating the issue.

01/10/2026 13:23 - 01/10/2026 13:26

ASM Online Services

Planned

Planned outage on Thursday, 1 October 2026 at 14:23 BST to Friday, 9 October 2026 at 14:20 BST

See message from ASM Online Services

Dropdown Text

01/10/2026 10:48 - 01/10/2026 10:52

ASM Online Services

Planned

Planned outage on Thursday, 1 October 2026 at 11:48 BST to Thursday, 1 October 2026 at 11:52 BST

See message from ASM Online Services

Dropdown Text

01/10/2026 09:25 - 01/10/2026 09:27

ASM Online Services

Planned

Test for time #2

01/10/2026 08:55 - 01/10/2026 08:57

ASM Online Services

Planned

Test for time #1

01/10/2026 08:37 - 01/10/2026 08:39

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 1 October 2026 at 09:37 BST and Thursday, 1 October 2026 at 09:39 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

01/10/2026 08:24 - 01/10/2026 08:26

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 1 October 2026 at 09:24 BST and Thursday, 1 October 2026 at 09:26 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

01/10/2026 08:16 - 01/10/2026 08:18

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 1 October 2026 at 09:16 BST and Thursday, 1 October 2026 at 09:18 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

01/10/2026 08:10 - 01/10/2026 08:12

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 1 October 2026 at 09:10 BST and Thursday, 1 October 2026 at 09:12 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

29/09/2026 14:42 - 01/10/2026 08:08

MCP Destin8

Unplanned

Test for last updated #1

01/10/2026 07:20 - 01/10/2026 07:25

ASM Online Services

Planned

Planned outage on Thursday, 1 October 2026 at 08:20 BST to Thursday, 1 October 2026 at 08:25 BST

See message from ASM Online Services

Dropdown Text

30/09/2026 14:39 - 30/09/2026 14:41

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 30 September 2026 at 15:39 BST and Wednesday, 30 September 2026 at 15:41 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

30/09/2026 14:36 - 30/09/2026 14:37

ASM Online Services

Unplanned

Test for refactor #1

30/09/2026 14:35 - 30/09/2026 14:36

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 30 September 2026 at 15:35 BST and Wednesday, 30 September 2026 at 15:40 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

30/09/2026 14:27 - 30/09/2026 14:30

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 30 September 2026 at 15:27 BST and Wednesday, 30 September 2026 at 15:30 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

30/09/2026 14:18 - 30/09/2026 14:20

ASM Online Services

Planned

Planned outage on Wednesday, 30 September 2026 at 15:18 BST to Wednesday, 30 September 2026 at 15:20 BST

See message from ASM Online Services

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

30/09/2026 12:58 - 30/09/2026 13:36

ASM Online Services

Unplanned

Test for new refactor #400

30/09/2026 12:07 - 30/09/2026 12:09

ASM Online Services

Unplanned

Refactor live status #2

30/09/2026 10:59 - 30/09/2026 11:01

ASM Online Services

Unplanned

Test for refactor #300

30/09/2026 10:57 - 30/09/2026 10:58

ASM Online Services

Unplanned

Test for refactor #200

30/09/2026 10:54 - 30/09/2026 10:57

ASM Online Services

Planned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Wednesday, 30 September 2026 at 11:54 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

30/09/2026 10:19 - 30/09/2026 10:21

ASM Online Services

Unplanned

Test for new code #2

28/09/2026 13:13 - 30/09/2026 10:12

ASM Online Services

Unplanned

Test outage for defect 102159 #6

30/09/2026 07:39 - 30/09/2026 07:42

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 30 September 2026 at 08:39 BST.

29/09/2026 13:09 - 29/09/2026 13:12

MCP Destin8

Unplanned

Test defect 102138 #1

29/09/2026 12:45 - 29/09/2026 12:53

MCP Destin8

Unplanned

Notice for RT 102138 #2

29/09/2026 12:39 - 29/09/2026 12:52

MCP Destin8

Unplanned

This is a test for Defect 102138 #1a

28/09/2026 08:32 - 28/09/2026 14:34

CDS Test Service (TDR)

Planned

Planned outage on Monday, 28 September 2026 at 09:32 BST to Friday, 2 October 2026 at 09:33 BST

See message from CDS Test Service (TDR)

This is a test message.

28/09/2026 13:12 - 28/09/2026 14:24

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 28 September 2026 at 14:12 BST.

See message from ASM Online Services

Dropdown Text

28/09/2026 08:07 - 28/09/2026 14:22

MCP Destin8

Unplanned

Test outage for defect 102159 #5

28/09/2026 13:05 - 28/09/2026 13:09

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 28 September 2026 at 14:05 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

28/09/2026 08:29 - 28/09/2026 08:32

CDS Test Service (TDR)

Unplanned

Service degradation: Users are reporting disruption with **THIS IS A TEST MESSAGE**. This first started on **28.09.26 09:29**.

22/09/2026 08:58 - 25/09/2026 13:48

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Tuesday, 22 September 2026 at 09:58 BST.

If your declaration is stuck on submitted, do not resend unless advised by ASM

If your declaration has a communication failure, please resend the declaration.

22/09/2026 08:59 - 25/09/2026 13:48

MCP Destin8

Unplanned

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

22/09/2026 14:48 - 22/09/2026 14:50

Service Availability

Planned

Planned outage on Tuesday, 22 September 2026 at 15:48 BST to Tuesday, 22 September 2026 at 15:50 BST

See message from Service Availability

Dropdown Text

22/09/2026 14:45 - 22/09/2026 14:48

Service Availability

Planned

In order to carry out essential system maintenance, Service Availability will be unavailable between Tuesday, 22 September 2026 at 15:45 BST and Tuesday, 22 September 2026 at 15:48 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

22/09/2026 10:55 - 22/09/2026 11:09

GVMS

Unplanned

Service degradation: Users are reporting disruption via GVMS. This first started on Tuesday, 22 September 2026 at 11:55 BST.

See message from GVMS

29/07/2026 15:55 - 22/09/2026 08:53

Playwright Test Planned

Unplanned

test overlapping dates

18/09/2026 19:59 - 19/09/2026 14:05

Dev UI test

Planned

In order to carry out essential system maintenance, **DEV UI TEST** will be unavailable between **18/09/2026 20:59** and **19/09/2026 15:05**. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

18/09/2026 08:03 - 18/09/2026 10:49

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 18 September 2026 at 09:03 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

18/09/2026 10:35 - 18/09/2026 10:37

MCP Destin8

Planned

Service degradation : Users are reporting declaration clearance delays via MCP from declarations submitted between 11:35 and 11:37. If you have not received your clearance update please contact CDS Operations using the this form Report a problem using the Customs Declaration Service

18/09/2026 10:30 - 18/09/2026 10:32

MCP Destin8

Planned

Service degradation - test2 : Users are reporting declaration clearance delays via MCP from declarations submitted between 11:30 and 11:32. If you have not received your clearance update please contact CDS Operations using the this form Report a problem using the Customs Declaration Service

18/09/2026 10:28 - 18/09/2026 10:29

MCP Destin8

Unplanned

Service degradation : Users are reporting declaration clearance delays via MCP from declarations submitted between 11:28 and 11:30. If you have not received your clearance update please contact CDS Operations using the this form Report a problem using the Customs Declaration Service

17/09/2026 09:45 - 17/09/2026 09:46

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Thursday, 17 September 2026 at 10:45 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

16/09/2026 09:57 - 16/09/2026 10:11

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Wednesday, 16 September 2026 at 10:57 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

09/09/2026 14:17 - 09/09/2026 14:30

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 9 September 2026 at 15:17 BST and Wednesday, 9 September 2026 at 15:30 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

09/09/2026 14:17 - 09/09/2026 14:19

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Wednesday, 9 September 2026 at 15:17 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

08/09/2026 08:30 - 09/09/2026 14:07

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Tuesday, 8 September 2026 at 09:30 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

09/09/2026 09:06 - 09/09/2026 09:07

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 9 September 2026 at 10:06 BST.

24/08/2026 09:50 - 09/09/2026 07:35

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Monday, 24 August 2026 at 10:50 BST.

See message from Pentant

Notification from Descartes Pentant Customer Support

Notification of Descartes Pentant unplanned outage Monday 24/08/2026 10:50 onwards

Dear Descartes Pentant Customer,

Please note there is an ongoing unplanned outage on our networks affecting Pentant.

This is under critical issue investigation. Thank you for your patience

For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com.

Many thanks

Pentant Customer Support Team

08/09/2026 14:07 - 09/09/2026 07:35

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Tuesday, 8 September 2026 at 15:07 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send. Click here for more details

08/09/2026 12:44 - 09/09/2026 07:35

MCP Destin8

Unplanned

Enter a new message or select a template

07/09/2026 13:50 - 09/09/2026 07:35

MCP Destin8

Unplanned

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

07/09/2026 13:59 - 09/09/2026 07:35

CNS Compass

Unplanned

Enter a new message or select a template

07/09/2026 13:58 - 09/09/2026 07:35

CNS Compass

Unplanned

Enter a new message or select a template

08/09/2026 11:07 - 09/09/2026 07:35

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Tuesday, 8 September 2026 at 12:07 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

08/09/2026 11:03 - 09/09/2026 07:35

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Tuesday, 8 September 2026 at 12:03 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

08/09/2026 10:59 - 09/09/2026 07:35

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Tuesday, 8 September 2026 at 11:59 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

09/09/2026 07:00 - 09/09/2026 07:34

NCTS/CTC

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Wednesday, 9 September 2026 at 08:00 BST.

See message from HMRC

Dropdown Text

07/09/2026 13:58 - 09/09/2026 07:32

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Monday, 7 September 2026 at 14:58 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send. Click here for more information

29/07/2026 09:41 - 09/09/2026 07:31

ICS2

Unplanned

Service degradation: Users are reporting disruption via ICS2. This first started on Wednesday, 29 July 2026 at 10:41 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

28/07/2026 10:30 - 09/09/2026 07:31

Safety & Security (GB)

Unplanned

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

09/09/2026 06:33 - 09/09/2026 07:31

CCS-UK

Unplanned

Service degradation : Users are reporting disruption via CCS-UK. This first started on Wednesday, 9 September 2026 at 07:33 BST.

07/09/2026 07:04 - 09/09/2026 07:31

ASM Online Services

Unplanned

Unplanned outage with ASM Online Services. This first started on Monday, 7 September 2026 at 08:04 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

08/09/2026 08:30 - 09/09/2026 07:31

ASM Online Services

Unplanned

08/09/2026 11:00 - 08/09/2026 15:00

CDS Test Service (TDR)

Planned

Planned outage on Tuesday, 8 September 2026 at 12:00 BST to Tuesday, 8 September 2026 at 16:00 BST

See message from CDS Test Service (TDR)

Good afternoon,

We will be completing a maintenance update to the CDS Trader Dress Rehearsal (TDR) service on Tuesday 8th September.

The outage is expected to last 4 hours, beginning at 12:00 until 16:00.

During this maintenance window we will be refreshing the below data held in TDR:

• Trader personal, account, and licensing data, using data which will be copied from Production on Tuesday 8th September. *

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team

07/09/2026 19:30 - 07/09/2026 20:30

MCP Destin8

Planned

Planned outage on Monday, 7 September 2026 at 20:30 BST to Monday, 7 September 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates

Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following window:

Monday 7th September 2026

This security patching will take place at 20:30 for up to 60 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

07/09/2026 14:15 - 07/09/2026 14:20

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Monday, 7 September 2026 at 15:15 BST and Monday, 7 September 2026 at 15:20 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

03/09/2026 08:36 - 03/09/2026 08:40

CDS Live Service

Planned

Planned outage on Thursday, 3 September 2026 at 09:36 BST to Thursday, 3 September 2026 at 09:40 BST

See message from CDS Live Service

Hello dropdown text test

02/09/2026 11:30 - 02/09/2026 11:45

MCP Destin8

Planned

Planned outage on Wednesday, 2 September 2026 at 12:30 BST to Wednesday, 2 September 2026 at 12:45 BST

See message from MCP

Please be advised that Destin8 will be updated to version 6.16.0 today, Wednesday 2nd September, at 12:30 and will be temporarily unavailable for up to 15 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

27/08/2026 13:00 - 27/08/2026 17:00

CCS-UK

Planned

Planned outage on Thursday, 27 August 2026 at 14:00 BST to Thursday, 27 August 2026 at 18:00 BST

See message from CCS-UK

LUCAS ASN Patching on Thursday 27th August 2026 from 14:00 BST to 18:00 BST (4 hours)

Dear CCS-UK User,

HMRC has advised that there will be a planned LUCAS ASN Patching is scheduled to take place on Thursday, 27 August 2026, from 14:00 BST to 18:00 BST (4 hours).

The activity is required to ensure the platform remains secure, stable, and compliant with HMRC patching requirements. No migration activities are being undertaken during this outage.

HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience.

24/08/2026 19:30 - 24/08/2026 20:30

MCP Destin8

Planned

Planned outage on Monday, 24 August 2026 at 20:30 BST to Monday, 24 August 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates

Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following windows:

Monday 24th August 2026

This security patching will take place at 20:30 for up to 60 minutes.

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

24/08/2026 09:50 - 24/08/2026 10:40

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Monday, 24 August 2026 at 10:50 BST.

See message from Pentant

Notification from Descartes Pentant Customer Support

Notification of Descartes Pentant unplanned outage Monday 24/08/2026 10:50 onwards

Dear Descartes Pentant Customer,

Please note there is an ongoing unplanned outage on our networks affecting Pentant.

This is under critical issue investigation. Thank you for your patience

For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com.

Many thanks

Pentant Customer Support Team

17/08/2026 16:07 - 17/08/2026 16:08

Playwright Test Live

Unplanned

i did a thing

14/08/2026 14:43 - 16/08/2026 14:41

CDS Live Service

Planned

In order to carry out essential system maintenance, CDS Live Service will be unavailable between Friday, 14 August 2026 at 15:43 BST and Sunday, 16 August 2026 at 15:41 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

14/08/2026 14:43 - 14/08/2026 14:44

MCP Destin8

Planned

In order to carry out essential system maintenance, MCP will be unavailable between Friday, 14 August 2026 at 15:43 BST and Friday, 14 August 2026 at 15:44 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

12/08/2026 19:00 - 12/08/2026 23:00

ASM Online Services

Planned

Planned Outage Downtime is scheduled for ASM Online Services (Helios)

11/08/2026 11:00 - 11/08/2026 15:00

CDS Test Service (TDR)

Planned

Planned outage on Tuesday, 11 August 2026 at 12:00 BST to Tuesday, 11 August 2026 at 16:00 BST

See message from CDS Test Service (TDR)

Good afternoon,

We will be completing a maintenance update to the CDS Trader Dress Rehearsal (TDR) service on Tuesday 11thAugust.

The outage is expected to last 4 hours, beginning at 12:00 until 16:00.

During this maintenance window we will be refreshing the below data held in TDR:

Trader personal, account, and licensing data, using data which will be copied from Production on Tuesday 11thAugust. *

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team

05/08/2026 11:30 - 05/08/2026 11:45

MCP Destin8

Planned

Planned outage on Wednesday, 5 August 2026 at 12:30 BST to Wednesday, 5 August 2026 at 12:45 BST

See message from MCP

Please be advised that Destin8 will be updated to version 6.15.0 today, Wednesday 5th August, at 12:30 and will be temporarily unavailable for up to 15 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up.

View the Release notes

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

30/07/2026 14:11 - 05/08/2026 08:54

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Thursday, 30 July 2026 at 15:11 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

03/08/2026 19:30 - 03/08/2026 20:30

MCP Destin8

Planned

Planned outage on Monday, 3 August 2026 at 20:30 BST to Monday, 3 August 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates

Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following windows:

Monday 3rd August 2026

This security patching will take place at 20:30 for up to 60 minutes.

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

28/07/2026 14:51 - 31/07/2026 14:51

NCTS/CTC

Planned

In order to carry out essential system maintenance, HMRC will be unavailable between Tuesday, 28 July 2026 at 15:51 BST and Friday, 31 July 2026 at 15:51 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

29/07/2026 16:17 - 30/07/2026 16:14

Playwright Test Planned

Planned

test

29/07/2026 15:57 - 30/07/2026 15:57

Playwright Test Planned

Planned

test overlapping dates

30/07/2026 08:27 - 30/07/2026 08:28

Lavanya's Test

Planned

Enter a new message or select a template

30/07/2026 08:24 - 30/07/2026 08:27

ASM Online Services

Planned

Test

18/05/2026 10:41 - 30/07/2026 08:27

Playwright Test Live

Unplanned

Testing live status for playwright test

29/07/2026 15:51 - 29/07/2026 15:55

Playwright Test Live

Planned

Test Overlapping Dates

28/07/2026 14:49 - 28/07/2026 14:51

MCP Destin8

Planned

In order to carry out essential system maintenance, MCP will be unavailable between Tuesday, 28 July 2026 at 15:49 BST and Thursday, 30 July 2026 at 16:00 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

28/07/2026 14:28 - 28/07/2026 14:51

Pentant

Planned

Enter a new message or select a template

28/07/2026 14:02 - 28/07/2026 14:24

Pentant

Planned

Enter a new message or select a template

28/07/2026 10:23 - 28/07/2026 10:25

Pentant

Planned

I have issues

28/07/2026 10:16 - 28/07/2026 10:20

ASM Online Services

Planned

reasons

28/07/2026 09:25 - 28/07/2026 10:16

ASM Online Services

Planned

reasons

27/07/2026 19:30 - 27/07/2026 20:30

MCP Destin8

Planned

Planned outage on Monday, 27 July 2026 at 20:30 BST to Monday, 27 July 2026 at 21:30 BST

See message from MCP

This security patching will take place at 20:30 for up to 60 minutes.

CDS messages submitted during this period will be queued and automatically processed once Destin8 is back up.

If you require any further information or assistance, please get in touch with our Helpdesk on 01394 600205 or via e-mail at help@mcpplc.com.

27/07/2026 10:50 - 27/07/2026 11:00

ASM Online Services

Planned

whohohoohohohoho

27/07/2026 10:25 - 27/07/2026 10:46

ASM Online Services

Planned

test test

24/07/2026 14:30 - 24/07/2026 14:44

ASM Online Services

Planned

Roshan has broken things

24/07/2026 14:30 - 24/07/2026 14:42

File Upload

Planned

more testing

15/05/2026 13:14 - 24/07/2026 13:19

Lavanya's Test

Unplanned

Testing live status for playwright test

24/07/2026 10:50 - 24/07/2026 13:11

ASM Online Services

Planned

something being tested

13/07/2026 10:09 - 24/07/2026 13:09

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 13 July 2026 at 11:09 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

13/07/2026 10:16 - 24/07/2026 13:09

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 13 July 2026 at 11:16 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

08/07/2026 11:55 - 24/07/2026 13:07

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 8 July 2026 at 12:55 BST.

18/06/2026 13:34 - 24/07/2026 13:06

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 18 June 2026 at 14:34 BST.

24/07/2026 10:00 - 24/07/2026 10:32

ASM Online Services

Planned

TEST

24/07/2026 09:50 - 24/07/2026 09:52

ASM Online Services

Unplanned

other thing

23/07/2026 20:00 - 24/07/2026 03:00

CDS Live Service

Planned

Planned outage on Thursday, 23 July 2026 at 21:00 BST to Friday, 24 July 2026 at 04:00 BST

See message from CDS Live Service

LUCAS ASN Migration on Thursday 23rd July 2026 21:00 PM BST to Friday 24th July 2026 04:00 AM BST (7 hrs)

HMRC has advised that there will be a planned LUCAS ASN Migration is scheduled to take place on Thursday 23rd July, between 21:00 BST and Friday 24th July 04:00 BST(7 hours).

While this window has been reserved to allow sufficient time, we expect the activity to be completed within approximately four hours.

23/07/2026 09:06 - 23/07/2026 09:07

ASM Online Services

Unplanned

EVERYTHING IS ON FIRED

13/07/2026 19:30 - 13/07/2026 20:30

MCP Destin8

Planned

Planned outage on Monday, 13 July 2026 at 20:30 BST to Monday, 13 July 2026 at 21:30 BST

See message from MCP

Destin8 Scheduled Security Updates

Please be advised that we will be applying security patches and performing necessary server maintenance to Destin8 in the following window:

Monday 13th July 2026

This security patching will take place at 20:30 for up to 60 minutes.

13/07/2026 15:52 - 13/07/2026 16:31

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Monday, 13 July 2026 at 16:52 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Do not create any ETSF records on Sequoia during this period.

09/07/2026 14:11 - 09/07/2026 15:11

CCS-UK

Planned

Planned outage on Thursday, 9 July 2026 at 15:11 BST to Thursday, 9 July 2026 at 16:11 BST

See message from CCS-UK

Dear CCS-UK Users,

01/07/2026 15:19 - 09/07/2026 11:17

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Wednesday, 1 July 2026 at 16:19 BST.

08/07/2026 11:42 - 08/07/2026 11:55

Pentant

Unplanned

Service degradation : Users are reporting disruption via Pentant. This first started on Wednesday, 8 July 2026 at 12:42 BST.

08/07/2026 11:34 - 08/07/2026 11:55

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Wednesday, 8 July 2026 at 12:34 BST.

See message from MCP

Dropdown Text

06/07/2026 10:54 - 06/07/2026 10:56

MCP Destin8

Planned

Planned outage on Monday, 6 July 2026 at 11:54 BST to Monday, 6 July 2026 at 11:56 BST

See message from MCP

We are having an outage

06/07/2026 09:40 - 06/07/2026 09:43

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption with the MCP. This first started on Monday, 6 July 2026 at 10:40 BST.

See message from TDR Communications

Planned outage

04/07/2026 19:00 - 05/07/2026 01:30

CDS Live Service

Planned

Planned outage on Saturday, 4 July 2026 at 20:00 BST to Sunday, 5 July 2026 at 02:30 BST

See message from CDS Live Service

Due to scheduled maintenance the Customs Declaration Service (CDS) will be unavailable to all users from 8:00 pm Saturday 04th July until 02:30 am on Sunday 05th July 2026.

Declarations should not be submitted during the outage period.

Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected.

Only goods with pre-lodged declarations attached to a GMR will be allowed to move using Goods Vehicle Movement Service (GVMS).

For guidance on GVMS, read: https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

For import movements using GVMS, you should check the declaration status and arrive where needed https://www.gov.uk/guidance/manually-arrive-your-goods-in-the-uk

If moving consignments containing controlled goods with pre-lodged declarations, read:

Exports should have Permission to Progress (P2P) before travelling.

We apologise for any inconvenience this may cause.

01/07/2026 14:44 - 03/07/2026 14:50

CCS-UK

Planned

Planned outage on Wednesday, 1 July 2026 at 15:44 BST to Friday, 3 July 2026 at 15:50 BST

See message from CCS-UK

Dropdown Text

01/07/2026 15:14 - 02/07/2026 15:14

MCP Destin8

Planned

In order to carry out essential system maintenance, MCP will be unavailable between Wednesday, 1 July 2026 at 16:14 BST and Thursday, 2 July 2026 at 16:14 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

29/06/2026 09:23 - 01/07/2026 15:14

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Monday, 29 June 2026 at 10:23 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

25/06/2026 08:16 - 25/06/2026 13:58

ICS2

Unplanned

Service degradation: Users are reporting disruption via ICS2. This first started on Thursday, 25 June 2026 at 09:16 BST. Users will see a Communication Error when sending.

See message from ICS2

The DG TAXUD Service Desk would like to inform you that the ICS2 Business Continuity Plan (BCP) is activated.

BCP activation date/time: 25/06/2026 13:00 CET

25/06/2026 08:35 - 25/06/2026 08:37

Playwright Test Live

Unplanned

Testing live status for playwright test

23/06/2026 15:58 - 23/06/2026 16:04

Playwright Test Live

Unplanned

Testing live status for playwright test

23/06/2026 15:51 - 23/06/2026 15:53

Playwright Test Live

Unplanned

Testing live status for playwright test

23/06/2026 15:46 - 23/06/2026 15:48

Playwright Test Live

Unplanned

Testing live status for playwright test

23/06/2026 15:36 - 23/06/2026 15:37

Playwright Test Live

Unplanned

Testing live status for playwright test

18/06/2026 13:35 - 19/06/2026 13:35

CDS Live Service

Planned

Planned outage on Thursday, 18 June 2026 at 14:35 BST to Friday, 19 June 2026 at 14:35 BST

See message from CDS Live Service

Dropdown Text

16/06/2026 09:23 - 16/06/2026 09:25

MCP Destin8

Planned

Planned outage on Tuesday, 16 June 2026 at 10:23 BST to Tuesday, 16 June 2026 at 10:25 BST

See message from MCP

Dropdown Text

27/04/2026 09:54 - 08/06/2026 08:30

Playwright Test Planned

Unplanned

unplanned outage

02/06/2026 11:30 - 08/06/2026 08:30

NCTS/CTC

Unplanned

Service degradation: Users are reporting disruption with the HMRC service. This first started on Tuesday, 2 June 2026 at 12:30 BST.

See message from HMRC

This is currently under urgent investigation by HMRC, who are working directly with impacted software developers (SWDs).

What you need to do:

If you are a user of third-party software and receive the above error when submitting a declaration, you should:

• Review all declaration data fields to ensure the correct information has been entered

• Amend any data that has been entered incorrectly

• Attempt to resubmit your declaration

Please do not escalate additional instances of the above to our NCTS Helpdesk or Supervising Office as we have sufficient examples to fully investigate.

We will provide a further update once more information becomes available.

Thank you

HMRC

28/05/2026 13:27 - 08/06/2026 08:29

ASM Online Services

Unplanned

Unplanned outage with ASM Online Services. This first started on Thursday, 28 May 2026 at 14:27 BST.

See message from ASM Online Services

Dropdown text here

28/05/2026 13:38 - 08/06/2026 08:29

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption with the ASM Online Services. This first started on Thursday, 28 May 2026 at 14:38 BST.

See message from TDR Communications

Dropdown Text

28/05/2026 14:12 - 08/06/2026 08:29

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 28 May 2026 at 15:12 BST.

See message from Pentant

message here

04/06/2026 06:58 - 04/06/2026 07:26

HMRC

Unplanned

Unplanned outage with HMRC. This first started on Thursday, 4 June 2026 at 07:58 BST.

See message from HMRC

Dropdown Text

04/06/2026 06:57 - 04/06/2026 06:58

ICS2

Unplanned

Unplanned outage with ICS2. This first started on Thursday, 4 June 2026 at 07:57 BST.

See message from ICS2

Dropdown Text

03/06/2026 10:17 - 03/06/2026 12:27

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Wednesday, 3 June 2026 at 11:17 BST.

29/05/2026 11:13 - 02/06/2026 14:52

NCTS/CTC

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:13 BST.

29/05/2026 11:21 - 02/06/2026 14:52

NCTS/CTC

Unplanned

Enter a new message or select a template

29/05/2026 11:23 - 02/06/2026 14:52

NCTS/CTC

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:23 BST.

29/05/2026 11:33 - 02/06/2026 14:52

NCTS/CTC

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:33 BST.

29/05/2026 11:14 - 02/06/2026 14:52

NCTS/CTC

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:14 BST.

01/06/2026 15:23 - 01/06/2026 15:51

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Monday, 1 June 2026 at 16:23 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

27/05/2026 15:54 - 27/05/2026 15:59

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Wednesday, 27 May 2026 at 16:54 BST.

See message from MCP

Dropdown Text

22/05/2026 10:29 - 22/05/2026 10:30

File Upload

Unplanned

File upload is currently experiencing problems

Files cannot be uploaded at the moment

22/05/2026 10:27 - 22/05/2026 10:29

File Upload

Unplanned

Service degradation: Users are reporting disruption via File Upload. This first started on Friday, 22 May 2026 at 11:27 BST.

See message from File Upload

Dropdown Text

22/05/2026 10:11 - 22/05/2026 10:26

File Upload

Unplanned

Service degradation : Users are reporting disruption with the ASM Online Services function in Sequoia. This first started on Friday, 22 May 2026 at 11:11 BST.

22/05/2026 06:32 - 22/05/2026 07:27

ICS2

Unplanned

Service degradation: Users are reporting disruption via ICS2. This first started on Friday, 22 May 2026 at 07:32 BST.

See message from ICS2

Dropdown Text

22/05/2026 06:31 - 22/05/2026 07:26

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 22 May 2026 at 07:31 BST.

21/05/2026 14:18 - 21/05/2026 14:19

NCTS/CTC

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 21 May 2026 at 15:18 BST.

See message from HMRC

Dropdown Text

21/05/2026 14:17 - 21/05/2026 14:18

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 15:17 BST.

See message from CCS-UK

Dropdown Text

21/05/2026 14:05 - 21/05/2026 14:16

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 15:05 BST.

See message from MCP

Dropdown Text

21/05/2026 14:06 - 21/05/2026 14:16

CNS Compass

Planned

Planned outage on Thursday, 21 May 2026 at 15:06 BST to Thursday, 21 May 2026 at 15:10 BST

See message from CNS

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

21/05/2026 14:07 - 21/05/2026 14:16

CNS Compass

Planned

Planned outage on Thursday, 21 May 2026 at 15:07 BST to Thursday, 21 May 2026 at 15:10 BST

See message from CNS

Dropdown Text

See further guidance from the ASM Service Desk

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21/05/2026 14:01 - 21/05/2026 14:16

CCS-UK

Unplanned

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 15:01 BST.

21/05/2026 14:02 - 21/05/2026 14:03

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 15:02 BST.

See message from MCP

Dropdown Text

21/05/2026 09:28 - 21/05/2026 13:42

Playwright Test Planned

Unplanned

roshan test

21/05/2026 13:39 - 21/05/2026 13:41

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 21 May 2026 at 14:39 BST.

See message from CNS

Dropdown Text

21/05/2026 13:35 - 21/05/2026 13:40

CCS-UK

Unplanned

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:35 BST.

21/05/2026 13:30 - 21/05/2026 13:35

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:30 BST.

See message from CCS-UK

Dropdown Text

21/05/2026 13:26 - 21/05/2026 13:27

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:26 BST.

See message from CCS-UK

Dropdown Text

21/05/2026 13:24 - 21/05/2026 13:25

CCS-UK

Unplanned

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:24 BST.

21/05/2026 13:23 - 21/05/2026 13:24

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:23 BST.

See message from CCS-UK

Dropdown Text

21/05/2026 13:22 - 21/05/2026 13:23

CCS-UK

Unplanned

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:22 BST.

21/05/2026 13:20 - 21/05/2026 13:21

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:20 BST.

See message from CCS-UK

Dropdown Text

21/05/2026 10:45 - 21/05/2026 12:21

CCS-UK

Planned

Planned outage on Thursday, 21 May 2026 at 11:45 BST to Thursday, 21 May 2026 at 16:45 BST

See message from CCS-UK

Dropdown Text

21/05/2026 09:18 - 21/05/2026 10:43

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 10:18 BST.

See message from MCP

Dropdown Text

21/05/2026 09:22 - 21/05/2026 10:43

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 10:22 BST.

See message from CCS-UK

Dropdown Text

21/05/2026 09:19 - 21/05/2026 10:43

GVMS

Unplanned

Service degradation: Users are reporting disruption via GVMS. This first started on Thursday, 21 May 2026 at 10:19 BST.

See message from GVMS

Dropdown Text

21/05/2026 09:21 - 21/05/2026 10:43

Safety & Security (GB)

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 21 May 2026 at 10:21 BST.

See message from HMRC

Dropdown Text

21/05/2026 09:20 - 21/05/2026 10:43

ICS2

Unplanned

Service degradation: Users are reporting disruption via ICS2. This first started on Thursday, 21 May 2026 at 10:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

21/05/2026 09:08 - 21/05/2026 09:09

ICS2

Planned

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:08 BST and Thursday, 28 May 2026 at 10:09 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 09:06 - 21/05/2026 09:07

ICS2

Planned

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:06 BST and Thursday, 28 May 2026 at 10:06 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 09:04 - 21/05/2026 09:05

ICS2

Planned

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:04 BST and Thursday, 21 May 2026 at 10:30 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 08:32 - 21/05/2026 08:35

ICS2

Planned

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 09:32 BST and Thursday, 21 May 2026 at 09:45 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 08:28 - 21/05/2026 08:30

ICS2

Planned

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 09:28 BST and Thursday, 28 May 2026 at 09:55 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 07:53 - 21/05/2026 07:54

ICS2

Planned

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 08:53 BST and Thursday, 21 May 2026 at 08:55 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 07:50 - 21/05/2026 07:51

NCTS/CTC

Planned

In order to carry out essential system maintenance, HMRC will be unavailable between Thursday, 21 May 2026 at 08:50 BST and Thursday, 21 May 2026 at 08:52 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 15:25 - 21/05/2026 07:33

ICS2

Unplanned

Service degradation: Users are reporting disruption with ICS2. This first started on Wednesday, 20 May 2026 at 16:25 BST.

20/05/2026 14:50 - 20/05/2026 14:51

CCS-UK

Planned

In order to carry out essential system maintenance, CCS-UK will be unavailable between Wednesday, 20 May 2026 at 15:50 BST and Wednesday, 20 May 2026 at 15:51 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 14:44 - 20/05/2026 14:48

NCTS/CTC

Planned

In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 15:44 BST and Wednesday, 20 May 2026 at 15:45 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 11:16 - 20/05/2026 14:18

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 20 May 2026 at 12:16 BST and Wednesday, 20 May 2026 at 12:21 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 11:05 - 20/05/2026 14:18

CCS-UK

Planned

Planned outage on Wednesday, 20 May 2026 at 12:05 BST to Wednesday, 20 May 2026 at 12:07 BST

See message from CCS-UK

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

20/05/2026 11:14 - 20/05/2026 14:18

CDS Test Service (TDR)

Unplanned

Service degradation: Users are reporting disruption via CDS Test Service (TDR). This first started on Wednesday, 20 May 2026 at 12:14 BST.

See message from CDS Test Service (TDR)

Dropdown Text

20/05/2026 11:06 - 20/05/2026 14:18

NCTS/CTC

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Wednesday, 20 May 2026 at 12:06 BST.

See message from HMRC

Dropdown Text

14/05/2026 13:22 - 20/05/2026 13:22

Lavanya's Test

Planned

Planned outage on Thursday, 14 May 2026 at 14:22 BST to Wednesday, 20 May 2026 at 14:22 BST

See message from test

Dropdown Text

20/05/2026 11:02 - 20/05/2026 11:03

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Wednesday, 20 May 2026 at 12:02 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

20/05/2026 10:53 - 20/05/2026 10:56

NCTS/CTC

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Wednesday, 20 May 2026 at 11:53 BST.

20/05/2026 10:55 - 20/05/2026 10:56

Pentant

Unplanned

Service degradation : Users are reporting disruption via Pentant. This first started on Wednesday, 20 May 2026 at 11:55 BST.

20/05/2026 10:52 - 20/05/2026 10:55

Pentant

Unplanned

Service degradation : Users are reporting disruption via Pentant. This first started on Wednesday, 20 May 2026 at 11:52 BST.

19/05/2026 10:51 - 20/05/2026 10:51

CCS-UK

Unplanned

Service degradation : Users are reporting disruption via CCS-UK. This first started on Tuesday, 19 May 2026 at 11:51 BST.

19/05/2026 11:03 - 20/05/2026 10:51

Pentant

Unplanned

Service degradation : Users are reporting disruption via Pentant. This first started on Tuesday, 19 May 2026 at 12:03 BST.

20/05/2026 10:34 - 20/05/2026 10:35

NCTS/CTC

Planned

In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:34 BST and Wednesday, 20 May 2026 at 11:35 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 10:28 - 20/05/2026 10:33

NCTS/CTC

Planned

In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:28 BST and Wednesday, 20 May 2026 at 11:29 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 10:21 - 20/05/2026 10:27

NCTS/CTC

Planned

In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:21 BST and Wednesday, 20 May 2026 at 11:22 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

19/05/2026 11:03 - 19/05/2026 11:06

Pentant

Planned

Planned outage on Tuesday, 19 May 2026 at 12:03 BST to Tuesday, 19 May 2026 at 12:06 BST

See message from Pentant

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

19/05/2026 10:35 - 19/05/2026 10:39

CCS-UK

Planned

Planned outage on Tuesday, 19 May 2026 at 11:35 BST to Tuesday, 19 May 2026 at 11:39 BST

See message from CCS-UK

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

19/05/2026 10:37 - 19/05/2026 10:39

Pentant

Planned

Planned outage on Tuesday, 19 May 2026 at 11:37 BST to Tuesday, 19 May 2026 at 11:39 BST

See message from Pentant

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

19/05/2026 10:32 - 19/05/2026 10:38

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Tuesday, 19 May 2026 at 11:32 BST.

See message from MCP

Dropdown Text

19/05/2026 08:27 - 19/05/2026 08:28

Playwright Test Planned

Unplanned

Service degradation : Users are reporting disruption via ASM. This first started on Tuesday, 19 May 2026 at 09:27 BST.

18/05/2026 11:04 - 19/05/2026 08:21

ASM Online Services

Unplanned

Enter a new message or select a template

15/05/2026 08:48 - 19/05/2026 08:20

ICS2

Unplanned

Service degradation: Users are reporting disruption with ICS2. This first started on Friday, 15 May 2026 at 09:48 BST.

There are still delays with ICS2 declaration responses of between 20 minutes to 1 hour. This first started on Friday, 15th May 2026 at 09:48 BST and is ongoing. For further questions or information please contact the customs office of first entry.

18/05/2026 11:20 - 18/05/2026 11:22

Playwright Test Live

Unplanned

Testing live status for playwright test

18/05/2026 11:17 - 18/05/2026 11:18

Playwright Test Live

Unplanned

Testing live status for playwright test

18/05/2026 11:03 - 18/05/2026 11:05

NCTS/CTC

Planned

Planned outage on Monday, 18 May 2026 at 12:03 BST to Monday, 18 May 2026 at 12:05 BST

See message from HMRC

Dropdown Text

18/05/2026 10:28 - 18/05/2026 10:30

CCS-UK

Planned

Planned outage on Monday, 18 May 2026 at 11:28 BST to Monday, 18 May 2026 at 11:30 BST

See message from CCS-UK

Dropdown Text

18/05/2026 06:20 - 18/05/2026 06:41

NCTS/CTC

Planned

Planned outage on Monday, 18 May 2026 at 07:20 BST to Monday, 18 May 2026 at 07:41 BST

See message from HMRC

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

15/05/2026 14:24 - 18/05/2026 06:16

NCTS/CTC

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 15:24 BST.

See message from HMRC

Dropdown Text

15/05/2026 08:48 - 15/05/2026 15:51

ICS2

Unplanned

Service degradation: Users are reporting disruption with ICS2. This first started on Friday, 15 May 2026 at 09:48 BST.

See message from ICS2

15/05/2026 14:30 - 15/05/2026 14:50

ICS2

Planned

Planned outage on Friday, 15 May 2026 at 15:30 BST to Friday, 15 May 2026 at 15:50 BST

See message from ICS2

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

15/05/2026 13:53 - 15/05/2026 14:24

NCTS/CTC

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 14:53 BST.

See message from HMRC

Dropdown Text

15/05/2026 13:09 - 15/05/2026 14:24

Safety & Security (GB)

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 14:09 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 13:09 - 15/05/2026 14:24

ICS2

Unplanned

Service degradation: Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 14:09 BST.

See message from ICS2

Dropdown Text

15/05/2026 13:04 - 15/05/2026 13:12

GVMS

Unplanned

Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 14:04 BST.

See message from GVMS

Dropdown Text

15/05/2026 10:20 - 15/05/2026 13:11

CCS-UK

Planned

Planned outage on Friday, 15 May 2026 at 11:20 BST to Friday, 15 May 2026 at 15:00 BST

See message from CCS-UK

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

15/05/2026 12:19 - 15/05/2026 13:04

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:19 BST.

15/05/2026 12:49 - 15/05/2026 13:04

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:49 BST.

15/05/2026 12:51 - 15/05/2026 13:04

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:51 BST.

15/05/2026 12:55 - 15/05/2026 13:04

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:55 BST.

15/05/2026 12:07 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:07 BST.

15/05/2026 12:09 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:09 BST.

15/05/2026 12:09 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:09 BST.

15/05/2026 12:11 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Enter a new message or select a template

15/05/2026 12:12 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Enter a new message or select a template

15/05/2026 12:12 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Enter a new message or select a template

15/05/2026 12:12 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Enter a new message or select a template

15/05/2026 12:15 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:15 BST.

15/05/2026 12:17 - 15/05/2026 13:03

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:17 BST.

15/05/2026 12:30 - 15/05/2026 13:00

MCP Destin8

Planned

Planned outage on Friday, 15 May 2026 at 13:30 BST to Friday, 15 May 2026 at 14:00 BST

See message from MCP

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

15/05/2026 12:47 - 15/05/2026 12:48

Lavanya's Test

Unplanned

Testing live status for playwright test

15/05/2026 12:16 - 15/05/2026 12:17

NCTS/CTC

Planned

Planned outage on Friday, 15 May 2026 at 13:16 BST to Friday, 15 May 2026 at 13:17 BST

See message from HMRC

Dropdown Text

15/05/2026 11:16 - 15/05/2026 12:15

NCTS/CTC

Planned

Planned outage on Friday, 15 May 2026 at 12:16 BST to Friday, 15 May 2026 at 12:18 BST

See message from HMRC

Dropdown Text

15/05/2026 12:05 - 15/05/2026 12:11

Safety & Security (GB)

Unplanned

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:05 BST.

15/05/2026 10:10 - 15/05/2026 12:10

CDS Live Service

Planned

Planned outage on Friday, 15 May 2026 at 11:10 BST to Friday, 15 May 2026 at 13:10 BST

See message from CDS Live Service

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

15/05/2026 11:07 - 15/05/2026 11:19

GVMS

Unplanned

Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 12:07 BST.

15/05/2026 11:09 - 15/05/2026 11:19

GVMS

Unplanned

Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 12:09 BST.

15/05/2026 10:38 - 15/05/2026 11:19

ICS2

Unplanned

Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 11:38 BST.

15/05/2026 10:49 - 15/05/2026 11:19

ICS2

Unplanned

Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 11:49 BST.

15/05/2026 10:51 - 15/05/2026 11:18

GVMS

Unplanned

Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 11:51 BST.

15/05/2026 11:00 - 15/05/2026 11:07

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 12:00 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 11:01 - 15/05/2026 11:05

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 12:01 BST.

See message from Pentant

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15/05/2026 09:54 - 15/05/2026 10:08

CCS-UK

Planned

Planned outage on Friday, 15 May 2026 at 10:54 BST to Friday, 15 May 2026 at 10:55 BST

See message from CCS-UK

Dropdown Text

15/05/2026 10:00 - 15/05/2026 10:06

CDS Live Service

Planned

Planned outage on Friday, 15 May 2026 at 11:00 BST to Friday, 15 May 2026 at 14:00 BST

See message from CDS Live Service

Dropdown Text

See further guidance from the ASM Service Desk

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15/05/2026 09:50 - 15/05/2026 09:51

CCS-UK

Planned

Planned outage on Friday, 15 May 2026 at 10:50 BST to Friday, 15 May 2026 at 10:51 BST

See message from CCS-UK

Dropdown Text

15/05/2026 09:30 - 15/05/2026 09:34

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Friday, 15 May 2026 at 10:30 BST.

See message from CCS-UK

Dropdown Text

15/05/2026 08:56 - 15/05/2026 08:57

CCS-UK

Planned

Planned outage on Friday, 15 May 2026 at 09:56 BST to Friday, 15 May 2026 at 09:57 BST

See message from CCS-UK

Dropdown Text

15/05/2026 08:44 - 15/05/2026 08:47

CCS-UK

Planned

Planned outage on Friday, 15 May 2026 at 09:44 BST to Friday, 15 May 2026 at 09:47 BST

See message from CCS-UK

Dropdown Text

15/05/2026 08:43 - 15/05/2026 08:44

Safety & Security (GB)

Planned

Planned outage on Friday, 15 May 2026 at 09:43 BST to Friday, 15 May 2026 at 09:44 BST

See message from HMRC

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15/05/2026 08:35 - 15/05/2026 08:43

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Friday, 15 May 2026 at 09:35 BST.

See message from CCS-UK

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15/05/2026 08:37 - 15/05/2026 08:38

GVMS

Planned

Planned outage on Friday, 15 May 2026 at 09:37 BST to Friday, 15 May 2026 at 09:38 BST

See message from GVMS

Dropdown Text

15/05/2026 08:29 - 15/05/2026 08:33

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:29 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 08:31 - 15/05/2026 08:33

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:31 BST.

See message from Pentant

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15/05/2026 08:30 - 15/05/2026 08:33

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:30 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 08:14 - 15/05/2026 08:28

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:14 BST.

See message from MCP

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15/05/2026 08:15 - 15/05/2026 08:28

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:15 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 08:27 - 15/05/2026 08:28

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:27 BST.

See message from CNS

Dropdown Text

15/05/2026 08:20 - 15/05/2026 08:28

Safety & Security (GB)

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 09:20 BST.

See message from HMRC

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15/05/2026 08:14 - 15/05/2026 08:17

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:14 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 08:02 - 15/05/2026 08:07

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:02 BST.

15/05/2026 08:02 - 15/05/2026 08:07

CNS Compass

Unplanned

Service degradation : Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:02 BST.

15/05/2026 08:02 - 15/05/2026 08:04

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:02 BST.

See message from Pentant

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15/05/2026 07:50 - 15/05/2026 07:59

CNS Compass

Unplanned

Service degradation : Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 08:50 BST.

15/05/2026 07:49 - 15/05/2026 07:59

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 08:49 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 07:48 - 15/05/2026 07:59

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 08:48 BST.

15/05/2026 07:40 - 15/05/2026 07:48

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 08:40 BST.

See message from MCP

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15/05/2026 07:41 - 15/05/2026 07:48

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 08:41 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 07:40 - 15/05/2026 07:48

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 08:40 BST.

See message from CNS

Dropdown Text

15/05/2026 07:39 - 15/05/2026 07:48

GVMS

Unplanned

Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:39 BST.

See message from GVMS

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15/05/2026 07:35 - 15/05/2026 07:36

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 15 May 2026 at 08:35 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 07:29 - 15/05/2026 07:34

GVMS

Unplanned

Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:29 BST.

See message from GVMS

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15/05/2026 06:44 - 15/05/2026 07:27

CDS Test Service (TDR)

Unplanned

Service degradation: Users are reporting disruption with CDS Test Service (TDR). This first started on Friday, 15 May 2026 at 07:44 BST.

15/05/2026 07:26 - 15/05/2026 07:27

GVMS

Unplanned

Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:26 BST.

15/05/2026 07:08 - 15/05/2026 07:27

Safety & Security (GB)

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 08:08 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 07:08 - 15/05/2026 07:27

ICS2

Unplanned

Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 08:08 BST.

14/05/2026 14:27 - 15/05/2026 06:42

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:27 BST.

See message from MCP

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14/05/2026 14:49 - 15/05/2026 06:42

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 15:49 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 14:27 - 15/05/2026 06:42

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 15:27 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

13/05/2026 13:09 - 14/05/2026 16:00

Playwright Test Planned

Unplanned

Testing live status for playwright test

13/05/2026 12:47 - 14/05/2026 16:00

Playwright Test Planned

Unplanned

Testing live status for playwright test

13/05/2026 12:39 - 14/05/2026 16:00

Playwright Test Planned

Unplanned

Testing live status for playwright test

28/04/2026 09:22 - 14/05/2026 16:00

Playwright Test Planned

Unplanned

Testing live status for playwright test

14/05/2026 09:32 - 14/05/2026 15:59

Playwright Test Planned

Unplanned

Testing live status for playwright test

13/05/2026 16:45 - 14/05/2026 15:59

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

13/05/2026 16:33 - 14/05/2026 15:59

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

13/05/2026 16:28 - 14/05/2026 15:59

Playwright Test Planned

Unplanned

Testing live status for playwright test

13/05/2026 16:07 - 14/05/2026 15:59

Playwright Test Planned

Unplanned

Testing live status for playwright test

13/05/2026 15:52 - 14/05/2026 15:59

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

13/05/2026 15:46 - 14/05/2026 15:46

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

13/05/2026 15:24 - 14/05/2026 15:24

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

13/05/2026 15:18 - 14/05/2026 15:18

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

14/05/2026 14:44 - 14/05/2026 14:46

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 15:44 BST.

14/05/2026 13:45 - 14/05/2026 14:26

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:45 BST.

See message from CNS

Dropdown Text

14/05/2026 14:09 - 14/05/2026 14:10

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:09 BST.

See message from MCP

Dropdown Text

14/05/2026 14:07 - 14/05/2026 14:08

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:07 BST.

See message from MCP

Dropdown Text

14/05/2026 14:07 - 14/05/2026 14:08

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:07 BST.

See message from MCP

Dropdown Text

14/05/2026 13:45 - 14/05/2026 13:47

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 14:45 BST.

See message from MCP

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14/05/2026 13:39 - 14/05/2026 13:45

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from Pentant

Dropdown Text

14/05/2026 13:40 - 14/05/2026 13:45

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:40 BST.

See message from Pentant

Dropdown Text

14/05/2026 13:41 - 14/05/2026 13:45

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:41 BST.

See message from Pentant

Dropdown Text

14/05/2026 13:39 - 14/05/2026 13:45

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from CNS

Dropdown Text

14/05/2026 13:39 - 14/05/2026 13:45

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from CNS

Dropdown Text

14/05/2026 13:14 - 14/05/2026 13:30

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 14:14 BST to Thursday, 14 May 2026 at 14:30 BST

See message from MCP

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

14/05/2026 13:17 - 14/05/2026 13:24

CNS Compass

Planned

Planned outage on Thursday, 14 May 2026 at 14:17 BST to Thursday, 14 May 2026 at 14:24 BST

See message from CNS

Dropdown Text

13/05/2026 13:18 - 14/05/2026 13:18

Lavanya's Test

Planned

In order to carry out essential system maintenance, test will be unavailable between Wednesday, 13 May 2026 at 14:18 BST and Thursday, 14 May 2026 at 14:18 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

14/05/2026 13:12 - 14/05/2026 13:17

CNS Compass

Planned

Planned outage on Thursday, 14 May 2026 at 14:12 BST to Thursday, 14 May 2026 at 14:17 BST

See message from CNS

Dropdown Text

13/05/2026 13:16 - 14/05/2026 13:16

Lavanya's Test

Planned

planned outage test

14/05/2026 12:53 - 14/05/2026 13:13

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:53 BST.

See message from CCS-UK

Dropdown Text

13/05/2026 13:13 - 14/05/2026 13:13

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

14/05/2026 12:42 - 14/05/2026 12:52

CCS-UK

Unplanned

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:42 BST.

14/05/2026 12:44 - 14/05/2026 12:52

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:44 BST.

See message from CCS-UK

Dropdown Text

14/05/2026 12:49 - 14/05/2026 12:52

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:49 BST.

See message from CCS-UK

Dropdown Text

14/05/2026 12:41 - 14/05/2026 12:51

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 13:41 BST.

14/05/2026 11:29 - 14/05/2026 12:51

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 12:29 BST to Thursday, 14 May 2026 at 12:31 BST

See message from MCP

Dropdown Text

14/05/2026 12:26 - 14/05/2026 12:51

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 13:26 BST to Thursday, 14 May 2026 at 13:40 BST

See message from MCP

Dropdown Text

14/05/2026 12:40 - 14/05/2026 12:51

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 13:40 BST.

14/05/2026 12:40 - 14/05/2026 12:51

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 13:40 BST.

14/05/2026 12:37 - 14/05/2026 12:51

CCS-UK

Planned

Planned outage on Thursday, 14 May 2026 at 13:37 BST to Thursday, 14 May 2026 at 13:40 BST

See message from CCS-UK

Dropdown Text

14/05/2026 11:20 - 14/05/2026 11:28

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 12:20 BST to Thursday, 14 May 2026 at 12:21 BST

See message from MCP

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14/05/2026 11:15 - 14/05/2026 11:17

MCP Destin8

Planned

Enter a new message or select a template

14/05/2026 11:16 - 14/05/2026 11:17

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 12:16 BST to Thursday, 14 May 2026 at 12:17 BST

See message from MCP

Dropdown Text

14/05/2026 11:07 - 14/05/2026 11:09

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 12:07 BST to Thursday, 14 May 2026 at 12:10 BST

See message from MCP

Dropdown Text

14/05/2026 10:57 - 14/05/2026 11:01

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 11:57 BST to Thursday, 14 May 2026 at 11:58 BST

See message from MCP

Dropdown Text

14/05/2026 10:56 - 14/05/2026 11:01

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 11:56 BST to Thursday, 14 May 2026 at 11:57 BST

See message from MCP

Dropdown Text

14/05/2026 10:54 - 14/05/2026 10:55

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 11:54 BST to Thursday, 14 May 2026 at 11:55 BST

See message from MCP

Dropdown Text

14/05/2026 10:52 - 14/05/2026 10:53

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 11:52 BST.

14/05/2026 10:44 - 14/05/2026 10:52

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 11:44 BST to Thursday, 14 May 2026 at 11:45 BST

See message from MCP

Dropdown Text

14/05/2026 10:41 - 14/05/2026 10:42

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 11:41 BST to Thursday, 14 May 2026 at 11:42 BST

See message from MCP

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14/05/2026 10:41 - 14/05/2026 10:42

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 11:41 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 10:38 - 14/05/2026 10:40

NCTS/CTC

Unplanned

Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 14 May 2026 at 11:38 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 10:37 - 14/05/2026 10:40

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 11:37 BST to Thursday, 14 May 2026 at 11:40 BST

See message from MCP

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14/05/2026 10:33 - 14/05/2026 10:38

NCTS/CTC

Planned

Planned outage on Thursday, 14 May 2026 at 11:33 BST to Thursday, 14 May 2026 at 11:35 BST

See message from HMRC

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See further guidance from the ASM Service Desk

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14/05/2026 10:28 - 14/05/2026 10:38

CDS Test Service (TDR)

Planned

Planned outage on Thursday, 14 May 2026 at 11:28 BST to Thursday, 14 May 2026 at 11:41 BST

See message from CDS Test Service (TDR)

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14/05/2026 10:10 - 14/05/2026 10:34

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:10 BST.

14/05/2026 10:12 - 14/05/2026 10:34

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:12 BST.

14/05/2026 10:15 - 14/05/2026 10:34

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:15 BST.

14/05/2026 10:17 - 14/05/2026 10:34

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:17 BST.

14/05/2026 10:04 - 14/05/2026 10:24

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 14 May 2026 at 11:04 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 10:20 - 14/05/2026 10:23

CDS Test Service (TDR)

Planned

Planned outage on Thursday, 14 May 2026 at 11:20 BST to Thursday, 14 May 2026 at 11:23 BST

See message from CDS Test Service (TDR)

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14/05/2026 10:18 - 14/05/2026 10:19

CDS Test Service (TDR)

Planned

Planned outage on Thursday, 14 May 2026 at 11:18 BST to Thursday, 14 May 2026 at 11:22 BST

See message from CDS Test Service (TDR)

Dropdown Text

14/05/2026 09:57 - 14/05/2026 10:02

CDS Live Service

Planned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 14 May 2026 at 10:57 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 09:54 - 14/05/2026 09:55

Playwright Test Planned

Unplanned

Testing live status for playwright test

14/05/2026 09:38 - 14/05/2026 09:51

Playwright Test Planned

Unplanned

Testing live status for playwright test

14/05/2026 09:24 - 14/05/2026 09:27

Playwright Test Planned

Unplanned

Testing live status for playwright test

14/05/2026 08:58 - 14/05/2026 09:02

ICS2

Planned

Planned outage on Thursday, 14 May 2026 at 09:58 BST to Thursday, 14 May 2026 at 10:02 BST

See message from ICS2

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14/05/2026 08:52 - 14/05/2026 08:55

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 09:52 BST to Thursday, 14 May 2026 at 09:58 BST

See message from MCP

Dropdown Text

14/05/2026 08:47 - 14/05/2026 08:49

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 09:47 BST to Thursday, 14 May 2026 at 09:50 BST

See message from MCP

Dropdown Text

14/05/2026 08:21 - 14/05/2026 08:24

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 09:21 BST to Thursday, 14 May 2026 at 09:24 BST

See message from MCP

Dropdown Text

14/05/2026 08:10 - 14/05/2026 08:20

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 09:10 BST to Thursday, 14 May 2026 at 09:24 BST

See message from MCP

Dropdown Text

14/05/2026 07:53 - 14/05/2026 08:06

CCS-UK

Planned

Planned outage on Thursday, 14 May 2026 at 08:53 BST to Thursday, 14 May 2026 at 08:55 BST

See message from CCS-UK

Dropdown Text

14/05/2026 07:54 - 14/05/2026 08:06

NCTS/CTC

Planned

Planned outage on Thursday, 14 May 2026 at 08:54 BST to Thursday, 14 May 2026 at 08:56 BST

See message from HMRC

Dropdown Text

14/05/2026 07:43 - 14/05/2026 07:51

Pentant

Planned

Planned outage on Thursday, 14 May 2026 at 08:43 BST to Thursday, 14 May 2026 at 08:46 BST

See message from Pentant

Dropdown Text

14/05/2026 07:48 - 14/05/2026 07:51

CCS-UK

Planned

Planned outage on Thursday, 14 May 2026 at 08:48 BST to Thursday, 14 May 2026 at 08:49 BST

See message from CCS-UK

Dropdown Text

14/05/2026 07:45 - 14/05/2026 07:51

NCTS/CTC

Planned

Planned outage on Thursday, 14 May 2026 at 08:45 BST to Thursday, 14 May 2026 at 08:47 BST

See message from HMRC

Dropdown Text

14/05/2026 07:40 - 14/05/2026 07:43

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 14 May 2026 at 08:40 BST and Thursday, 14 May 2026 at 08:42 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

14/05/2026 07:40 - 14/05/2026 07:43

CNS Compass

Planned

Planned outage on Thursday, 14 May 2026 at 08:40 BST to Thursday, 14 May 2026 at 08:42 BST

See message from CNS

system is down

14/05/2026 07:35 - 14/05/2026 07:38

MCP Destin8

Planned

Planned outage on Thursday, 14 May 2026 at 08:35 BST to Thursday, 14 May 2026 at 08:38 BST

See message from MCP

MCP Updates required

12/05/2026 13:20 - 14/05/2026 07:32

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Tuesday, 12 May 2026 at 14:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

13/05/2026 09:50 - 14/05/2026 07:32

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 13 May 2026 at 10:50 BST.

12/05/2026 10:38 - 12/05/2026 11:37

CDS Live Service

Planned

Planned outage on Tuesday, 12 May 2026 at 11:38 BST to Tuesday, 12 May 2026 at 12:37 BST

See message from CDS Live Service

Dropdown Text

08/05/2026 09:46 - 12/05/2026 10:21

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Friday, 8 May 2026 at 10:46 BST.

08/05/2026 09:47 - 12/05/2026 10:21

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Friday, 8 May 2026 at 10:47 BST.

07/05/2026 14:20 - 12/05/2026 10:21

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 7 May 2026 at 15:20 BST.

See message from CNS

Dropdown Text

28/04/2026 11:41 - 12/05/2026 10:21

ASM Online Services

Unplanned

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

01/05/2026 12:41 - 12/05/2026 10:21

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 1 May 2026 at 13:41 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

07/05/2026 16:20 - 07/05/2026 16:21

Playwright Test Planned

Unplanned

Testing live status for playwright test

07/05/2026 14:14 - 07/05/2026 14:41

CCS-UK

Unplanned

Unplanned outage with CCS-UK. This first started on Thursday, 7 May 2026 at 15:14 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

07/05/2026 14:10 - 07/05/2026 14:30

CNS Compass

Planned

Planned outage on Thursday, 7 May 2026 at 15:10 BST to Thursday, 7 May 2026 at 15:30 BST

See message from CNS

Update required

See further guidance from the ASM Service Desk

Dropdown Text

07/05/2026 14:12 - 07/05/2026 14:30

CDS Live Service

Planned

Planned outage on Thursday, 7 May 2026 at 15:12 BST to Thursday, 7 May 2026 at 15:30 BST

See message from CDS Live Service

CDS not working

07/05/2026 10:42 - 07/05/2026 12:39

HMRC

Planned

Planned outage on Thursday, 7 May 2026 at 11:42 BST to Thursday, 7 May 2026 at 13:39 BST

See message from HMRC

Planned outage to fix issues with declaration sending

07/05/2026 12:18 - 07/05/2026 12:21

MCP Destin8

Planned

Planned outage on Thursday, 7 May 2026 at 13:18 BST to Thursday, 7 May 2026 at 13:21 BST

See message from MCP

Not working

See further guidance from the ASM Service Desk

Dropdown Text

07/05/2026 12:16 - 07/05/2026 12:19

CNS Compass

Planned

Planned outage on Thursday, 7 May 2026 at 13:16 BST to Thursday, 7 May 2026 at 13:19 BST

See message from CNS

Something stopped working

See further guidance from the ASM Service Desk

Dropdown Text

01/05/2026 12:38 - 07/05/2026 12:12

CNS Compass

Unplanned

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

01/05/2026 13:20 - 07/05/2026 12:11

CDS Live Service

Unplanned

Unplanned outage with CDS Live Service. This first started on Friday, 1 May 2026 at 14:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

06/05/2026 15:19 - 06/05/2026 16:20

CCS-UK

Planned

Planned outage on Wednesday, 6 May 2026 at 16:19 BST to Wednesday, 6 May 2026 at 17:20 BST

See message from CCS-UK

Dropdown Text

01/05/2026 13:18 - 01/05/2026 13:20

CDS Live Service

Unplanned

Enter a new message or select a template

01/05/2026 13:18 - 01/05/2026 13:20

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 1 May 2026 at 14:18 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

01/05/2026 13:10 - 01/05/2026 13:18

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 1 May 2026 at 14:10 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

01/05/2026 13:15 - 01/05/2026 13:16

MCP Destin8

Unplanned

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

01/05/2026 11:55 - 01/05/2026 13:10

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Friday, 1 May 2026 at 12:55 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

30/04/2026 13:16 - 01/05/2026 13:10

CDS Live Service

Unplanned

Users are reporting intermittent communication errors when submitting CDS declarations via all CSP’s, as well as unable to access ASM Online Services and the ASM Resource Centre.

You will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit Phase 5 movements.

This is due to an ongoing outage at Cloudflare, a global network service provider that ASM use to ensure the security of our services.

We will issue a further update when more information is available from Cloudflare.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error or a failed to send message, please re-send.

30/04/2026 13:14 - 30/04/2026 13:16

CNS Compass

Unplanned

Service degradation : Users are reporting disruption via CNS. This first started on Thursday, 30 April 2026 at 14:14 BST.

30/04/2026 13:12 - 30/04/2026 13:14

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 30 April 2026 at 14:12 BST.

See message from CDS Live Service

Dropdown Text

30/04/2026 13:08 - 30/04/2026 13:11

MCP Destin8

Unplanned

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

30/04/2026 12:14 - 30/04/2026 13:05

MCP Destin8

Unplanned

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

30/04/2026 11:51 - 30/04/2026 13:05

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 30 April 2026 at 12:51 BST.

See message from CDS Live Service

Dropdown Text

30/04/2026 12:12 - 30/04/2026 12:14

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 13:12 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

30/04/2026 11:47 - 30/04/2026 11:51

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:47 BST.

See message from MCP

Dropdown Text

30/04/2026 11:32 - 30/04/2026 11:47

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:32 BST.

See message from MCP

Dropdown Text

30/04/2026 11:16 - 30/04/2026 11:26

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:16 BST.

30/04/2026 07:56 - 30/04/2026 10:03

ICS2

Unplanned

Service degradation : Users are reporting disruption via ICS2. This first started on Thursday, 30 April 2026 at 08:56 BST.

29/04/2026 09:24 - 30/04/2026 09:24

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

29/04/2026 09:18 - 29/04/2026 09:19

Playwright Test Planned

Unplanned

Testing live status for playwright test

27/04/2026 13:02 - 28/04/2026 13:03

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

27/04/2026 12:53 - 28/04/2026 12:53

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

27/04/2026 11:56 - 28/04/2026 11:56

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

27/04/2026 11:49 - 28/04/2026 11:49

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

27/04/2026 11:42 - 28/04/2026 11:42

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

27/04/2026 11:38 - 28/04/2026 11:38

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

23/04/2026 13:36 - 28/04/2026 11:35

CDS Live Service

Unplanned

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 14:36 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

22/04/2026 12:53 - 28/04/2026 11:35

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 22 April 2026 at 13:53 BST.

23/04/2026 12:48 - 28/04/2026 11:35

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Thursday, 23 April 2026 at 13:48 BST.

See message from ASM Online Services

Dropdown Text

23/04/2026 10:52 - 28/04/2026 11:35

Service Availability

Unplanned

Service Availability. This first started on Thursday, 23 April 2026 at 11:52 BST.

27/04/2026 11:22 - 28/04/2026 11:22

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

27/04/2026 09:51 - 28/04/2026 09:51

Playwright Test Planned

Planned

testing offline planned outage

27/04/2026 09:46 - 28/04/2026 09:46

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

28/04/2026 09:25 - 28/04/2026 09:43

Playwright Test Planned

Unplanned

Testing live status for playwright test

27/04/2026 09:43 - 28/04/2026 09:43

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

27/04/2026 10:08 - 27/04/2026 10:10

Playwright Test Planned

Unplanned

Testing live status for playwright test

27/04/2026 10:02 - 27/04/2026 10:05

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 16:45 - 25/04/2026 16:45

Playwright Test Planned

Planned

Testing planned outage for Playwright Test

24/04/2026 18:13 - 24/04/2026 19:14

CNS Compass

Planned

Planned outage on Friday, 24 April 2026 at 19:13 BST to Friday, 24 April 2026 at 20:14 BST

See message from CNS

Dropdown Text

24/04/2026 17:04 - 24/04/2026 18:04

Twiggy

Planned

In order to carry out essential system maintenance, Me will be unavailable between Friday, 24 April 2026 at 18:04 BST and Friday, 24 April 2026 at 19:04 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

24/04/2026 16:42 - 24/04/2026 17:43

Pentant

Planned

In order to carry out essential system maintenance, Pentant will be unavailable between Friday, 24 April 2026 at 17:42 BST and Friday, 24 April 2026 at 18:43 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

23/04/2026 18:41 - 24/04/2026 16:41

MCP Destin8

Planned

Planned outage on Thursday, 23 April 2026 at 19:41 BST to Friday, 24 April 2026 at 17:41 BST

See message from MCP

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

24/04/2026 16:04 - 24/04/2026 16:05

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 15:59 - 24/04/2026 16:01

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:58

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:58

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 24/04/2026 15:58

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 24/04/2026 15:58

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 15:13 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 15:50 - 24/04/2026 15:53

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 15:24 - 24/04/2026 15:27

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 15:16 - 24/04/2026 15:17

Playwright Test Planned

Unplanned

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 14:39

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 16:39 - 23/04/2026 16:40

MCP Destin8

Unplanned

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 23 April 2026 at 17:39 BST.

23/04/2026 16:17 - 23/04/2026 16:18

Twiggy

Planned

In order to carry out essential system maintenance, Me will be unavailable between Thursday, 23 April 2026 at 17:17 BST and Thursday, 23 April 2026 at 17:18 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

23/04/2026 10:44 - 23/04/2026 16:14

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:44 BST.

23/04/2026 13:34 - 23/04/2026 16:13

Pentant

Unplanned

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 23 April 2026 at 14:34 BST.

See message from Pentant

Dropdown Text

23/04/2026 10:19 - 23/04/2026 16:13

Pentant

Unplanned

Service degradation : Users are reporting disruption via Pentant. This first started on Thursday, 23 April 2026 at 11:19 BST.

23/04/2026 13:54 - 23/04/2026 16:12

MCP Destin8

Planned

Planned outage on Thursday, 23 April 2026 at 14:54 BST to Friday, 24 April 2026 at 14:54 BST

See message from MCP

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

23/04/2026 08:00 - 23/04/2026 16:06

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 16:04

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 14:20 - 23/04/2026 15:52

Playwright Test Planned

Unplanned

unplanned test

23/04/2026 13:17 - 23/04/2026 15:43

ASM Online Services

Unplanned

Enter a new message or select a template

23/04/2026 08:00 - 23/04/2026 14:55

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 14:46 - 23/04/2026 14:54

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 23 April 2026 at 15:46 BST and Friday, 24 April 2026 at 15:46 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

23/04/2026 12:51 - 23/04/2026 14:40

ASM Online Services

Unplanned

Planned outage on Thursday, 23 April 2026 at 13:51 BST to Invalid Date

See message from ASM Online Services

Dropdown Text

23/04/2026 13:20 - 23/04/2026 13:21

ASM Online Services

Planned

Enter a new message or select a template

23/04/2026 13:16 - 23/04/2026 13:17

ASM Online Services

Unplanned

Enter a new message or select a template

23/04/2026 12:57 - 23/04/2026 13:12

ASM Online Services

Planned

Enter a new message or select a template

23/04/2026 11:16 - 23/04/2026 11:20

Service Availability

Planned

In order to carry out essential system maintenance, Service Availability will be unavailable between Thursday, 23 April 2026 at 12:16 BST and Thursday, 23 April 2026 at 12:20 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

23/04/2026 10:59 - 23/04/2026 11:18

ASM Online Services

Unplanned

Enter a new message or select a template

23/04/2026 10:59 - 23/04/2026 11:18

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 23 April 2026 at 11:59 BST.

22/04/2026 12:53 - 23/04/2026 11:17

ASM Online Services

Unplanned

Enter a new message or select a template

23/04/2026 10:58 - 23/04/2026 11:17

ASM Online Services

Unplanned

Hello

23/04/2026 11:05 - 23/04/2026 11:10

ASM Online Services

Planned

Enter a new message or select a template

23/04/2026 10:38 - 23/04/2026 10:58

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:38 BST.

23/04/2026 10:31 - 23/04/2026 10:57

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:31 BST.

23/04/2026 10:54 - 23/04/2026 10:56

Santa's Radar

Unplanned

Service degradation : Users are reporting disruption via North Pole. This first started on Thursday, 23 April 2026 at 11:54 BST.

23/04/2026 10:14 - 23/04/2026 10:56

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:14 BST.

23/04/2026 10:22 - 23/04/2026 10:56

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:22 BST.

23/04/2026 10:18 - 23/04/2026 10:56

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:18 BST.

23/04/2026 09:25 - 23/04/2026 10:51

Service Availability

Unplanned

Service Availability Thursday, 23 April 2026 at 10:25 BST.

22/04/2026 08:00 - 23/04/2026 10:21

Playwright Test Planned

Unplanned

Testing live status for playwright test

22/04/2026 08:00 - 23/04/2026 10:21

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 10:21

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 10:21

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 10:21

Playwright Test Planned

Unplanned

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 10:21

Playwright Test Planned

Unplanned

Testing live status for playwright test

22/04/2026 08:00 - 23/04/2026 10:20

Playwright Test Planned

Unplanned

Testing live status for playwright test

22/04/2026 08:00 - 23/04/2026 10:20

Playwright Test Planned

Unplanned

Testing live status for playwright test

22/04/2026 08:00 - 22/04/2026 15:50

Playwright Test Planned

Unplanned

Testing outage on the Live status page

22/04/2026 08:00 - 22/04/2026 15:50

Playwright Test Planned

Unplanned

Testing outage on the Live status page

22/04/2026 08:00 - 22/04/2026 15:50

Playwright Test Planned

Unplanned

Testing live status for playwright test

22/04/2026 08:00 - 22/04/2026 15:02

Playwright Test Planned

Unplanned

Testing planned outage for Playwright Test on the Live status page

22/04/2026 12:18 - 22/04/2026 12:19

ASM Online Services

Planned

Planned outage on Wednesday, 22 April 2026 at 13:18 BST to Wednesday, 22 April 2026 at 13:19 BST

See message from ASM Online Services

Dropdown Text

21/04/2026 16:26 - 22/04/2026 10:51

Playwright Test Planned

Unplanned

Testing Unplanned outage

21/04/2026 16:29 - 22/04/2026 10:51

Playwright Test Planned

Unplanned

Testing Unplanned outage

22/04/2026 09:10 - 22/04/2026 10:51

Playwright Test Planned

Planned

Testing planned outage

22/04/2026 09:17 - 22/04/2026 10:51

Playwright Test Planned

Planned

Testing planned outage

22/04/2026 09:18 - 22/04/2026 10:51

Playwright Test Planned

Unplanned

Testing Unplanned outage

22/04/2026 09:25 - 22/04/2026 10:51

Playwright Test Planned

Planned

Testing planned outage

22/04/2026 09:25 - 22/04/2026 10:51

Playwright Test Planned

Unplanned

Testing Unplanned outage

22/04/2026 09:34 - 22/04/2026 10:51

Playwright Test Planned

Planned

Testing planned outage

20/04/2026 15:21 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:21 BST.

20/04/2026 15:39 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:39 BST.

20/04/2026 15:43 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:43 BST.

20/04/2026 15:44 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:44 BST.

20/04/2026 15:46 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:46 BST.

20/04/2026 15:50 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:50 BST.

20/04/2026 16:04 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:04 BST.

20/04/2026 16:15 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:15 BST.

20/04/2026 16:17 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:17 BST.

20/04/2026 16:28 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:28 BST.

20/04/2026 16:28 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:28 BST.

21/04/2026 07:55 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 08:55 BST.

21/04/2026 08:18 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 09:18 BST.

21/04/2026 10:05 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption with the ASM Online Services. This first started on Tuesday, 21 April 2026 at 11:05 BST.

See message from TDR Communications

Dropdown Text

21/04/2026 11:32 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:32 BST.

21/04/2026 11:52 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:52 BST.

21/04/2026 12:03 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:03 BST.

21/04/2026 12:04 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:04 BST.

21/04/2026 12:56 - 22/04/2026 10:50

ASM Online Services

Unplanned

Enter a new message or select a template

21/04/2026 12:56 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:56 BST.

21/04/2026 12:58 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:58 BST.

21/04/2026 13:03 - 22/04/2026 10:50

ASM Online Services

Unplanned

Enter a new message or select a template

21/04/2026 13:04 - 22/04/2026 10:50

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:04 BST.

16/04/2026 14:54 - 22/04/2026 10:50

MCP Destin8

Unplanned

Unplanned outage with MCP. This first started on Thursday, 16 April 2026 at 15:54 BST.

See message from MCP

MCP are having unplanned downtime, We do not know when this will be resolved.

21/04/2026 13:12 - 22/04/2026 10:50

Pentant

Planned

In order to carry out essential system maintenance, Pentant will be unavailable between Tuesday, 21 April 2026 at 14:12 BST and Wednesday, 22 April 2026 at 14:12 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

16/04/2026 15:00 - 22/04/2026 10:50

CCS-UK

Unplanned

Unplanned outage with CCS-UK. This first started on Thursday, 16 April 2026 at 16:00 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

21/04/2026 10:10 - 22/04/2026 10:50

NCTS/CTC

Unplanned

reasons

14/04/2026 09:36 - 22/04/2026 10:50

test this ok

Unplanned

playwright test

18/04/2026 12:07 - 22/04/2026 10:49

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 13:07 BST.

18/04/2026 12:08 - 22/04/2026 10:49

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 13:08 BST.

18/04/2026 13:08 - 22/04/2026 10:49

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 14:08 BST.

19/04/2026 13:53 - 22/04/2026 10:49

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 14:53 BST.

20/04/2026 10:18 - 22/04/2026 10:49

ASM Online Services

Unplanned

Enter a new message or select a template

20/04/2026 10:36 - 22/04/2026 10:49

ASM Online Services

Unplanned

Enter a new message or select a template

20/04/2026 10:39 - 22/04/2026 10:49

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 11:39 BST.

21/04/2026 11:46 - 22/04/2026 08:00

playwright test for custom

Planned

Tesing planned outage

21/04/2026 16:34 - 22/04/2026 08:00

Playwright Test Planned

Planned

Testing planned outage

21/04/2026 14:38 - 21/04/2026 14:39

CDS Live Service

Planned

In order to carry out essential system maintenance, CDS Live Service will be unavailable between Tuesday, 21 April 2026 at 15:38 BST and Tuesday, 21 April 2026 at 15:39 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/04/2026 13:26 - 21/04/2026 14:34

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:26 BST.

21/04/2026 13:27 - 21/04/2026 13:28

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:27 BST.

21/04/2026 13:08 - 21/04/2026 13:13

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:08 BST.

21/04/2026 11:28 - 21/04/2026 11:53

Playwright Test Planned

Unplanned

Enter a new message or select a template

21/04/2026 11:42 - 21/04/2026 11:43

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:42 BST.

21/04/2026 11:33 - 21/04/2026 11:41

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:33 BST.

21/04/2026 11:35 - 21/04/2026 11:40

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:35 BST.

21/04/2026 10:47 - 21/04/2026 11:04

playwright test for custom

Planned

test

19/04/2026 15:40 - 21/04/2026 10:10

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 16:40 BST.

17/04/2026 13:22 - 21/04/2026 10:10

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Friday, 17 April 2026 at 14:22 BST.

21/04/2026 08:26 - 21/04/2026 08:31

ASM Online Services

Planned

Planned outage on Tuesday, 21 April 2026 at 09:26 BST to Tuesday, 21 April 2026 at 09:31 BST

See message from ASM Online Services

Dropdown Text

19/04/2026 17:32 - 19/04/2026 17:33

ASM Online Services

Planned

Enter a new message or select a template

19/04/2026 17:25 - 19/04/2026 17:27

ASM Online Services

Planned

Enter a new message or select a template

19/04/2026 17:22 - 19/04/2026 17:24

Pentant

Planned

In order to carry out essential system maintenance, Pentant will be unavailable between Sunday, 19 April 2026 at 18:22 BST and Sunday, 19 April 2026 at 18:24 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

19/04/2026 17:19 - 19/04/2026 17:21

ASM Online Services

Planned

Enter a new message or select a template

19/04/2026 17:18 - 19/04/2026 17:20

Pentant

Planned

Planned outage on Sunday, 19 April 2026 at 18:18 BST to Sunday, 19 April 2026 at 18:20 BST

See message from Pentant

Dropdown Text

19/04/2026 17:16 - 19/04/2026 17:18

CDS Live Service

Planned

Planned outage on Sunday, 19 April 2026 at 18:16 BST to Sunday, 19 April 2026 at 18:18 BST

See message from CDS Live Service

Dropdown Text

19/04/2026 16:45 - 19/04/2026 16:47

CNS Compass

Planned

Planned outage on Sunday, 19 April 2026 at 17:45 BST to Sunday, 19 April 2026 at 17:47 BST

See message from CNS

Dropdown Text

19/04/2026 16:39 - 19/04/2026 16:40

NCTS/CTC

Planned

Planned outage on Sunday, 19 April 2026 at 17:39 BST to Sunday, 19 April 2026 at 17:40 BST

See message from HMRC

Dropdown Text

19/04/2026 16:12 - 19/04/2026 16:19

NCTS/CTC

Planned

Planned outage on Sunday, 19 April 2026 at 17:12 BST to Sunday, 19 April 2026 at 17:14 BST

See message from HMRC

Dropdown Text

19/04/2026 15:59 - 19/04/2026 16:03

MCP Destin8

Unplanned

Users are reporting service degradation. We are investigating and will update this page when we have more information.

19/04/2026 15:19 - 19/04/2026 15:26

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 16:19 BST.

See message from ASM Online Services

Dropdown Text

19/04/2026 14:11 - 19/04/2026 14:14

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 15:11 BST.

19/04/2026 14:03 - 19/04/2026 14:09

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 15:03 BST.

17/04/2026 12:05 - 18/04/2026 12:05

CDS Live Service

Planned

Planned outage on Friday, 17 April 2026 at 13:05 BST to Saturday, 18 April 2026 at 13:05 BST

See message from CDS Live Service

Dropdown Text

17/04/2026 12:03 - 17/04/2026 12:09

ASM Online Services

Unplanned

Enter a new message or select a template

16/04/2026 11:00 - 16/04/2026 18:00

CDS Test Service (TDR)

Planned

Enter a new message or select a template

16/04/2026 15:00 - 16/04/2026 15:05

MCP Destin8

Unplanned

MCP

07/04/2026 13:38 - 16/04/2026 14:02

GVMS

Unplanned

Service degradation: Users are reporting disruption via GVMS. This first started on Tuesday, 7 April 2026 at 14:38 BST.

See message from GVMS

Dear Customer,

We are currently experiencing some technical difficulties with the Goods Vehicle Movement Service (GVMS).

We are aware that not all goods movements on route to border locations have been able to create a valid Goods Movement Reference.

Goods Movement References remain mandatory for freight movements using the Goods Vehicle Movement Service.

Please check with your carrier before embarking on your journey as you may be turned away without a valid Goods Movement Reference.

We apologise for any inconvenience this may cause.

15/04/2026 10:47 - 16/04/2026 12:38

ASM Online Services

Unplanned

Enter a new message or select a template

13/04/2026 14:00 - 16/04/2026 10:09

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 13 April 2026 at 15:00 BST.

15/04/2026 19:54 - 15/04/2026 20:31

MCP Destin8

Unplanned

MCP Wednesday, 15 April 2026 at 20:54 BST

14/04/2026 15:15 - 14/04/2026 17:59

CDS Live Service

Unplanned

Users are reporting no response to declarations sent to CDS Live Service. This first started on Tuesday, 14 April 2026 at 16:15 BST.

See message from CDS Live Service

14/04/2026 10:00 - 14/04/2026 11:00

Pentant

Planned outage on Tuesday, 14 April 2026 at 11:00 BST to Tuesday, 14 April 2026 at 12:00 BST

See message from Pentant

Dear Descartes Pentant Customer,

From Tue, 14 Apr, 2026 10am until Midday, the Pentant team will be executing Pentant 26.04 release

To include:
Regular release cycle of Pentant application.

During this window each service will have a short outage whilst systems are restarted.

Any issues can also be raised with the service desk - servicedesk@descartes.com

Many thanks

Pentant Customer Support

14/04/2026 09:29 - 14/04/2026 09:35

ASM Online Services

Unplanned

Playwright Status

14/04/2026 09:30 - 14/04/2026 09:35

ASM Online Services

Planned

Playwright test

13/04/2026 13:47 - 13/04/2026 13:48

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 13 April 2026 at 14:47 BST.

12/04/2026 17:13 - 12/04/2026 18:13

CCS-UK

Planned

Planned outage on Sunday, 12 April 2026 at 18:13 BST to Sunday, 12 April 2026 at 19:13 BST

See message from CCS-UK

Dropdown Text

11/04/2026 14:30 - 11/04/2026 15:00

CCS-UK

Planned

Planned outage on Saturday, 11 April 2026 at 15:30 BST to Saturday, 11 April 2026 at 16:00 BST

See message from CCS-UK

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

10/04/2026 14:06 - 10/04/2026 14:07

Twiggy

Planned

Planned outage on Friday, 10 April 2026 at 15:06 BST to Wednesday, 15 April 2026 at 15:04 BST

See message from Me

Dropdown Text

10/04/2026 14:00 - 10/04/2026 14:01

Twiggy

Unplanned

Service degradation: Users are reporting disruption via Me. This first started on Friday, 10 April 2026 at 15:00 BST.

See message from Me

Dropdown Text

10/04/2026 13:22 - 10/04/2026 13:24

test this ok1

Planned

Enter a new message or select a template

01/04/2026 09:03 - 01/04/2026 09:05

GVMS

Planned

Planned outage on Wednesday, 1 April 2026 at 10:03 BST to Wednesday, 1 April 2026 at 10:07 BST

See message from GVMS

lets talk sfs\g

01/04/2026 09:01 - 01/04/2026 09:03

Santa's Radar

Planned

In order to carry out essential system maintenance, North Pole will be unavailable between Wednesday, 1 April 2026 at 10:01 BST and Wednesday, 1 April 2026 at 10:04 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

we are testing this baby..

31/03/2026 12:47 - 01/04/2026 09:00

CDS Live Service

Unplanned

planned cds live outage

01/04/2026 08:30 - 01/04/2026 08:32

ASM Online Services

Planned

april fools 5

01/04/2026 08:03 - 01/04/2026 08:07

ASM Online Services

Planned

april fools test 4

01/04/2026 07:45 - 01/04/2026 07:48

ASM Online Services

Planned

april fools test 3

01/04/2026 05:32 - 01/04/2026 06:52

CCS-UK

Unplanned

Users are reporting service degradation. We are investigating and will update this page when we have more information.

31/03/2026 14:52 - 31/03/2026 15:52

ASM Online Services

Planned

4th outaage

31/03/2026 14:30 - 31/03/2026 15:32

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Tuesday, 31 March 2026 at 15:30 BST.

See message from CCS-UK

blah blah blah

31/03/2026 13:14 - 31/03/2026 13:49

CNS Compass

planned cns outage

31/03/2026 13:36 - 31/03/2026 13:37

ASM Online Services

nother planned one

31/03/2026 13:10 - 31/03/2026 13:18

ASM Online Services

planned aeos outage

26/03/2026 11:23 - 31/03/2026 12:45

test this ok1

Planned

In order to carry out essential system maintenance, ccsuk will be unavailable between Thursday, 26 March 2026 at 11:23 GMT and Sunday, 26 April 2026 at 11:52 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.yes lets test this - lets go

27/03/2026 18:20 - 27/03/2026 19:37

CCS-UK

Unplanned

Service degradation: Users are reporting disruption via CCS-UK. This first started on Friday, 27 March 2026 at 18:20 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Do not create any ETSF records on Sequoia during this period.

27/03/2026 11:41 - 27/03/2026 11:42

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 27 March 2026 at 11:41 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

27/03/2026 11:28 - 27/03/2026 11:39

Santa's Radar

Service degradation: Users are reporting disruption via North Pole. This first started on Friday, 27 March 2026 at 11:28 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

27/03/2026 06:00 - 27/03/2026 08:45

CCS-UK

Planned

Service degradation: Users are reporting disruption via CCS-UK. The issue results in communication failures, failure to query inventory records and create ETSF records. This first started on Friday, 27 March 2026 at 06:00 GMT.

See message from CCS-UK

CCS-UK Unplanned Outage since Friday 27th March 2026 – 06:30 AM GMT IMPACTING REST USERS

Dear CCS-UK User,

Please be advised that CCS-UK systems are currently down affecting imports & Exports

It has been apparent since Friday 27th March 2026 – 06:30 AM GMT.

Customers using REST-API type of connectivity to CCS-UK for messaging to CDS may not be receiving responses or will face delayed response to their messages due to this outage.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.

26/03/2026 14:19 - 26/03/2026 20:20

CDS Test Service (TDR)

Planned

Planned outage on Thursday, 26 March 2026 at 14:19 GMT to Thursday, 26 March 2026 at 20:20 GMT

See message from CDS Test Service (TDR)

Dropdown Text

26/03/2026 14:16 - 26/03/2026 14:17

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 26 March 2026 at 14:16 GMT.

26/03/2026 14:00 - 26/03/2026 14:02

NCTS/CTC

Planned

Planned outage on Thursday, 26 March 2026 at 14:00 GMT to Thursday, 26 March 2026 at 14:02 GMT

See message from HMRC

lets fix this

26/03/2026 13:58 - 26/03/2026 13:59

omar's test

Planned

Planned outage on Thursday, 26 March 2026 at 13:58 GMT to Thursday, 26 March 2026 at 13:59 GMT

See message from qa

Dropdown Text

See further guidance from the ASM Service Desk

nttrsrtht

26/03/2026 13:45 - 26/03/2026 13:47

CDS Live Service

Planned

Planned outage on Thursday, 26 March 2026 at 13:45 GMT to Thursday, 26 March 2026 at 13:47 GMT

See message from CDS Live Service

as per HMRC 321321 rthrshrsrs

26/03/2026 11:47 - 26/03/2026 13:43

test this ok1

Unplanned

this is serious - we have no milk in the fridge

26/03/2026 12:22 - 26/03/2026 12:24

Pentant

Planned

Planned outage on Thursday, 26 March 2026 at 12:22 GMT to Thursday, 26 March 2026 at 12:24 GMT

See message from Pentant

Dropdown Text

See further guidance from the ASM Service Desk

Dropdown Text

we need to really get this fixed

26/03/2026 11:55 - 26/03/2026 12:00

CDS Live Service

Planned

Planned outage on Thursday, 26 March 2026 at 11:55 GMT to Thursday, 26 March 2026 at 12:00 GMT

See message from CDS Live Service

Dropdown Text

25/03/2026 13:46 - 25/03/2026 15:00

CDS Live Service

Unplanned

Users are reporting service degradation. We are investigating and will update this page when we have more information.

23/03/2026 11:52 - 23/03/2026 11:56

CNS Compass

Service degradation: Users are reporting disruption via CNS. This first started on Monday, 23 March 2026 at 11:52 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

scope test

23/03/2026 11:42 - 23/03/2026 11:44

CNS Compass

Service degradation: Users are reporting disruption via CNS. This first started on Monday, 23 March 2026 at 11:42 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

scope test

23/03/2026 11:40 - 23/03/2026 11:41

CNS Compass

Service degradation: Users are reporting disruption via CNS. This first started on Monday, 23 March 2026 at 11:40 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

Scope test

23/03/2026 11:39 - 23/03/2026 11:40

ASM Online Services

Unplanned

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Monday, 23 March 2026 at 11:39 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

23/03/2026 11:35 - 23/03/2026 11:37

CDS Live Service

Planned

Planned outage on Monday, 23 March 2026 at 11:35 GMT to Monday, 23 March 2026 at 11:37 GMT

See message from CDS Live Service

outage

23/03/2026 09:27 - 23/03/2026 11:34

Santa's Radar

Service degradation: Users are reporting disruption via North Pole. This first started on Monday, 23 March 2026 at 09:27 GMT.

See message from North Pole

Test

17/03/2026 09:01 - 17/03/2026 09:03

MCP Destin8

Unplanned

Service degradation: Users are reporting disruption via MCP. This first started on Tuesday, 17 March 2026 at 09:01 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

16/03/2026 14:29 - 16/03/2026 15:31

ICS2

Unplanned

Service degradation : Users are reporting disruption via ICS2. This first started on Monday, 16 March 2026 at 14:29 GMT.

03/03/2026 10:24 - 05/03/2026 12:15

CDS Live Service

Unplanned

Service degradation : Sequoia users are reporting disruption with the File Upload functionality. This first started on Tuesday, 3 March 2026 at 10:24 GMT. If you are required to upload documents to HMRC, you can do this here on the HMRC Government Gateway.

We have raised this with CDS Operations. We will keep you updated in due course.

Amended by Estelle and Brian

01/03/2026 02:02 - 02/03/2026 01:01

CDS Live Service

Unplanned

Hello Testy

26/02/2026 12:00 - 27/02/2026 12:30

CNS Compass

Planned

Planned outage on Thursday, 5 February 2026 at 12:00 GMT to Thursday, 5 February 2026 at 12:30 GMT. Changed

See message from CNS

All other CNS services, including Compass, will be available.

CNS thank you for your patience while they carry out this work.

25/02/2026 20:00 - 25/02/2026 20:20

ASM Online Services

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 25 February 2026 at 20:00 GMT and Wednesday, 25 February 2026 at 23:30 GMT. During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete, but will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.

Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

25/02/2026 10:49 - 25/02/2026 10:59

CDS Live Service

Unplanned

Users are reporting service degradation. We are investigating and will update this page when we have more information.

24/02/2026 12:22 - 24/02/2026 13:23

CDS Live Service

Unplanned

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Tuesday, 24 February 2026 at 12:22 GMT.

21/02/2026 02:02 - 23/02/2026 01:01

Santa's Radar

Unplanned

Something memorable 2

18/02/2026 19:00 - 18/02/2026 20:00

CDS Live Service

Planned

Planned outage on Wednesday, 18 February 2026 at 19:00 GMT to Wednesday, 18 February 2026 at 20:00 GMT

See message from HMRC

Export declarations submitted during this time will be queued and processed when the maintenance is completed.

Exports should have Permission to Progress (P2P) before travelling.

Import and other declaration types will not be affected.

We apologise for any inconvenience this may cause.

12/02/2026 09:00 - 12/02/2026 09:15

ICS2

Planned

Planned outage on Thursday, 12 February 2026 at 09:00 GMT to Thursday, 12 February 2026 at 09:15 GMT

See message from ICS2

The DG TAXUD Service Desk would like to inform you about the scheduled system maintenance on the following application.

Unavailable application: STI

Unavailability Start Date/Time: 12/02/2026 10:00 CET
Unavailability End Date/Time: 12/02/2026 10:15 CET

07/01/2026 14:31 - 11/02/2026 08:03

ICS2

Unplanned

Service degradation : Sequoia users are experiencing disruption with ICS2. This first started on Wednesday, 7 January 2026 at 14:31 GMT.

05/02/2026 13:20 - 11/02/2026 08:03

CCS-UK

Unplanned

Service Degradation: Users are reporting inventory records being stuck on route 6. We have raised this with CCS-UK and will provide an update as soon as possible. This first started on Thursday, 5 February 2026 at 13:20 GMT.

03/02/2026 14:17 - 11/02/2026 08:03

ASM Online Services

Unplanned

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 3 February 2026 at 14:17 GMT.

09/02/2026 16:27 - 11/02/2026 08:03

Pentant

Unplanned

Service degradation : Users are reporting disruption via Pentant. This first started on Monday, 9 February 2026 at 16:27 GMT.

03/02/2026 13:49 - 03/02/2026 14:00

MCP Destin8

Planned

Planned outage on Tuesday, 3 February 2026 at 13:49 GMT to Tuesday, 3 February 2026 at 14:00 GMT

See message from MCP

Outage

03/02/2026 12:40 - 03/02/2026 13:55

CNS Compass

Unplanned

Service degradation: Users are reporting disruption via CNS. This first started on Tuesday, 3 February 2026 at 12:40 GMT.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

02/02/2026 20:30 - 02/02/2026 21:15

MCP Destin8

Planned

Planned outage on Monday, 2 February 2026 at 20:30 GMT to Monday, 2 February 2026 at 21:15 GMT

See message from MCP

Please be advised that we will be applying security patches to Destin8 on Monday 2 February 2026. These patches will be taking place at 20:30 for a period of up to 45 minutes.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

23/01/2026 08:00 - 23/01/2026 08:50

ASM Online Services

Unplanned

Users are reporting service degradation. We are investigating and will update this page when we have more information.

21/01/2026 12:30 - 21/01/2026 12:45

MCP Destin8

Planned

Planned outage on Wednesday, 21 January 2026 at 12:30 GMT to Wednesday, 21 January 2026 at 12:45 GMT

See message from MCP

Please be advised that Destin8 will be updated to version 6.9.0 on Wednesday 21 January 2026 at 12:30 and will be temporarily unavailable for up to 15 minutes.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

18/01/2026 08:57 - 19/01/2026 09:11

CDS Test Service (TDR)

Unplanned

Service degradation : Sequoia users are experiencing disruption via CDS Test Service (TDR). This first started on Sunday, 18 January 2026 at 08:57 GMT.

12/01/2026 12:00 - 12/01/2026 12:30

CNS Compass

Planned

Planned outage on Monday, 12 January 2026 at 12:00 GMT to Monday, 12 January 2026 at 12:30 GMT

See message from CNS

06/01/2026 15:32 - 07/01/2026 14:26

ICS2

Unplanned

Service degradation: Sequoia users are experiencing disruption via ICS2. This first started on Tuesday, 6 January 2026 at 15:32 GMT.

Any operation questions or queries regarding your declaration should be directed to the customs authority of first entry into the EU (e.g, if the goods are moving to Germany on a truck which is crossing the English Channel from Dover to Calais, then the French authorities should be contacted).

The latest list of contact details can be downloaded here: Contact details of ICS2 national administrations.xlsx

30/12/2025 14:04 - 30/12/2025 14:24

Pentant

Planned

Notification of CDS unplanned outage 30/12/25

Dear Descartes Pentant Customer,

We are investigating CDS delays in transaction responses of up to an hour or so, from early morning. We have raised this with the CDS team and will keep you updated on any progress/resolution.

For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com.

Many thanks

CDS/Pentant Customer Support Team

29/12/2025 12:24 - 29/12/2025 15:11

ICS2

Unplanned

Service degradation: Sequoia users are experiencing disruption via ICS2. This first started on Monday, 29 December 2025 at 12:24 GMT.

See message from ICS2

Dear All

The DG TAXUD Service Desk would like to inform you that the ICS2 Business Continuity Plan (BCP) is activated.
MS activating BCP:

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18/12/2025 21:00 - 18/12/2025 22:00

MCP Destin8

Planned

Planned outage on Thursday, 18 December 2025 at 21:00 GMT to Thursday, 18 December 2025 at 22:00 GMT

See message from MCP

Destin8 Downtime - Critical Security Patch

We will apply these patches on Thursday 18 December at 21:00 for a period of up to 60 minutes.

We appreciate that any downtime is inconvenient, particularly at short notice. However, the security of Destin8 and our stakeholders is paramount.

Thank you for your patience and understanding on this matter.

16/12/2025 17:31 - 17/12/2025 09:40

CDS Live Service

Unplanned

HMRC are aware of issues affecting messaging between the Customs Declaration Service (CDS) and DEFRA systems.

They are investigating and working to resolve the issues as quickly as they can, and have processes in place to support the movement of goods.

HMRC apologise for any inconvenience this may cause.

03/12/2025 11:44 - 03/12/2025 12:34

CDS Live Service

Unplanned

Service degradation: Sequoia users are experiencing disruption with the CDS Live Service. This first started on Wednesday 3 December 2025 at 11:44 GMT.

See message from CDS Operations

Dear Trader,

We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can.

If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. 

For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

03/12/2025 08:50 - 03/12/2025 10:00

ICS2

Planned

Planned outage on Wednesday 3 December 2025 at 08:50 GMT to Wednesday 3 December 2025 at 10:00 GMT

During this time, Sequoia users will be unable to send or receive ICS2 Safety and Security Messages.

See message from ICS2

01/12/2025 17:49 - 02/12/2025 09:52

CDS Live Service

Unplanned

CDS apologise for any inconvenience this may cause.

20/11/2025 11:10 - 20/11/2025 13:43

CDS Test Service (TDR)

Unplanned

Service degradation : Sequoia users are experiencing disruption via CDS Test Service (TDR). This first started on Thursday 20 November 2025 at 11:10 GMT.

18/11/2025 11:54 - 18/11/2025 16:18

ASM Online Services

Unplanned

This is due to an ongoing outage at Cloudflare, a global network service provider that ASM use to ensure the security of our services.

We will issue a further update when more information is available from Cloudflare.

12/11/2025 06:00 - 12/11/2025 07:30

CCS-UK

Planned

Planned outage on Wednesday 12 November 2025 at 06:00 GMT to Wednesday 12 November 2025 at 07:30 GMT

See message from CCS-UK

Dear CCS-UK User,

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

11/11/2025 13:00 - 11/11/2025 16:00

CDS Test Service (TDR)

Planned

Planned outage on Tuesday 11 November 2025 at 13:00 GMT to Tuesday 11 November 2025 at 16:00 GMT

See message from CDS Test Service (TDR)

Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 11^th November 2025 until 4pm on Tuesday 11^th November 2025

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team

03/11/2025 07:00 - 03/11/2025 07:30

CNS Compass

Planned

Planned outage on Monday 3 November 2025 at 07:00 GMT to Monday 3 November 2025 at 07:30 GMT

See message from CNS

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on our Compass application, requiring a downtime of 30 minutes.

This work is scheduled for the following time:

Monday 03rd November 0700hrs - 0730hrs

During this time the following impacts will be experienced:

- Compass will be unavailable -

- Compass messaging will be suspended -

- All messaging will be queued & processed after restart -

All other CNS services will be available.

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team

24/10/2025 12:50 - 30/10/2025 13:35

CDS Live Service

Unplanned

Service degradation : Sequoia users are experiencing disruption via CDS Live Service. This first started on Friday 24 October 2025 at 13:50 BST.

29/10/2025 18:55 - 29/10/2025 19:30

CDS Live Service

Planned

Planned outage on Wednesday 29 October 2025 at 18:55 GMT to Wednesday 29 October 2025 at 19:30 GMT

See message from CDS Live Service

There was a scheduled change which started on 29/10/2025 at 18:55:00. The change completed by 19:30.

ASM were not notified about this scheduled change.

29/10/2025 18:55 - 29/10/2025 19:30

CDS Live Service

Planned

Planned outage on Wednesday 29 October 2025 at 18:55 GMT to Wednesday 29 October 2025 at 19:30 GMT

See message from CDS Live Service

There was a scheduled change which started on 29/10/2025 at 18:55:00. The change completed by 19:30.

ASM were not notified about this scheduled change until 30/10/2025.

23/10/2025 20:30 - 24/10/2025 09:00

CCS-UK

Unplanned

Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on Thursday 23 October 2025 at 21:30 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

22/10/2025 19:00 - 22/10/2025 21:25

ASM Online Services

Planned

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday 22 October 2025 at 20:00 BST and Thursday 23 October 2025 at 00:00 BST. During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

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