Service Downtime History

Date/Time Service Scope Resolution
03/12/2025 13:00 - 05/12/2025 12:09
Service Availability Unplanned
We are aware Sequoia users are experiencing service degradation. We are investigating and will update you when we have more information. 
03/12/2025 11:44 - 03/12/2025 12:34
CDS Live Service Unplanned
Service degradation: Sequoia users are experiencing disruption with the CDS Live Service. This first started on .
See message from CDS Operations
Dear Trader,

We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can.

If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. 

For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.
03/12/2025 08:50 - 03/12/2025 10:00
ICS2 Planned
Planned outage on to
During this time, Sequoia users will be unable to send or receive ICS2 Safety and Security Messages.
See message from ICS2
ICS2 Renewal of Sealing Certificate for TAPAS PROD

Hi All

We have received the following update from the EU Central ICS2 team around their sealing certificate updates. This will impact anyone who holds an AS4 connection point with the EU Shared Trader Interface to submit data to the EU.

There is an upcoming update to the EU TAPAS Sealing certificate which will be renewed on Wednesday 3rd of December 2025 starting at 10:00 CET (09.00 GMT).

If you operate an AS4 access point you can find and download the full chain of certificates in CIRCA BC (EU Advance Cargo Information System (ICS2)) in the following publicly available folder:  TAPAS ICS2 AS4 Sealing & Signing Certificates.
You should download the Production Certificate (2026_PROD_TAPAS_ICS2_chain.zip) ready to install.

There are 2 possible procedures that can be followed:
•             If possible within your set up, you will be able to install and hold both Certificates (old & new)
•             If you are not able to install/have more Certificates at the same time, you will need to raise a ticket with the helpdesk to coordinate replacing your certificate at the same time the EU make the switch on the Central side.

Once the new certificate has been updated, please verify you can successfully exchange messages in Production.
TAPAS will only start sending messages with the new certificate on Dec 03, 2025.”
01/12/2025 17:49 - 02/12/2025 09:52
CDS Live Service Unplanned
CDS are currently investigating a messaging issue between HMRC and DEFRA services. You may experience some delay in your goods movements and further updates will follow once we have an updated position. 

CDS apologise for any inconvenience this may cause.
20/11/2025 11:10 - 20/11/2025 13:43
CDS Test Service (TDR) Unplanned
Service degradation : Sequoia users are experiencing disruption via CDS Test Service (TDR). This first started on .
18/11/2025 11:54 - 18/11/2025 16:18
ASM Online Services Unplanned

We are aware that users are experiencing intermittent communication errors when submitting CDS declarations via all CSP’s, as well as unable to access ASM Online Services and the ASM Resource Centre.

This is due to an ongoing outage at Cloudflare, a global network service provider that ASM use to ensure the security of our services.

We will issue a further update when more information is available from Cloudflare.
12/11/2025 06:00 - 12/11/2025 07:30
CCS-UK Planned
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,
 
Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 12th November 2025 starting at 06:00 AM GMT to 07:30 AM GMT (up to 90minutes)
 
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
 
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
 
CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

 
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
11/11/2025 13:00 - 11/11/2025 16:00
CDS Test Service (TDR) Planned
Planned outage on to
See message from CDS Test Service (TDR)

Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

 

  • 1pm on Tuesday 11th November 2025 until 4pm on Tuesday 11th November 2025

 

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team
03/11/2025 07:00 - 03/11/2025 07:30
CNS Compass Planned
Planned outage on to
See message from CNS
Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on our Compass application, requiring a downtime of 30 minutes.

This work is scheduled for the following time:

Monday 03rd November 0700hrs - 0730hrs

During this time the following impacts will be experienced:

- Compass will be unavailable -

- Compass messaging will be suspended -

- All messaging will be queued & processed after restart -

All other CNS services will be available.

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
24/10/2025 12:50 - 30/10/2025 13:35
CDS Live Service Unplanned
Service degradation : Sequoia users are experiencing disruption via CDS Live Service. This first started on .
31/08/2025 10:17 - 30/10/2025 13:35
ASM Online Services Unplanned
Test Unplanned Issue
13/08/2025 14:16 - 30/10/2025 13:35
Santa's Radar Unplanned
checking 
if
this
works


!!!!
29/10/2025 18:55 - 29/10/2025 19:30
CDS Live Service Planned
Planned outage on to
See message from CDS Live Service
There was a scheduled change which started on 29/10/2025 at 18:55:00. The change completed by 19:30.

ASM were not notified about this scheduled change.
29/10/2025 18:55 - 29/10/2025 19:30
CDS Live Service Planned
Planned outage on to
See message from CDS Live Service
There was a scheduled change which started on 29/10/2025 at 18:55:00. The change completed by 19:30.

ASM were not notified about this scheduled change until 30/10/2025.
23/10/2025 20:30 - 24/10/2025 09:00
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
22/10/2025 19:00 - 22/10/2025 21:25
ASM Online Services Planned
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
15/10/2025 08:30 - 16/10/2025 03:00
CNS Compass Planned
Planned Maintenance on to
See message from CNS

Dear Customer,

     

CNS will be performing essential maintenance on our databases.

This update is of critical importance to our services, ensuring that we can continue to provide our customers with a secure platform for their operations. This work is not expect to cause disruption to CNS services although we are allowing a rollback contingency as noted below.

     

The work will be carried-out within the following window:


Wednesday 15th October 09:30hrs until Thursday16th October 04:00hrs

This window includes 2 hour rollback contingency, Thursday 16th 0200-0400hrs.

Work is expected to be complete by 02:00hrs.

     

If rollback is required, the following impacts will be experienced during rollback only:


- Compass – TOS messages will be queued & processed after rollback

- Compass – CDS messaging will be unavailable

- Compass – notification updates & prints will be limited

- VBS will not receive updates from Compass. Container movements will be queued

- Cargoes Export Lite – CDS messaging will be unavailable

- Cargoes Export Lite – notification updates & prints will be limited

     

We thank you for your patience while we carry out this work.



Kind regards,

The CNS Team
28/09/2025 04:00 - 03/10/2025 15:37
CDS Live Service Unplanned
Service degradation: Sequoia users are experiencing disruption with the CDS Live Service. This first started on .
See message from CDS Operations

Our IT resolution team have advised that there is an issue with CDS which is preventing the rejection message (DMSREJ) from being returned when error code CDS12066 is generated.
 
A long-term fix will be required and this will be scheduled in as soon as possible with our IT Team. This case has also been added to a wider Problem Ticket, under PRB0064044, as numerous traders are affected.
 
Until then, for declaration type A, C, F, D, Y, Z Import Declarations (Procedure Category H1, H2, H3, H4, H5, I1 C&F and I1 B&E), the country code 'EU' must not be declared in DE 5/15. Instead, the individual member of states country code should be declared. See CDS update 4.9
30/09/2025 08:00 - 01/10/2025 08:00
CDS Test Service (TDR) Planned
Planned outage on to
See message from CDS Test Service (TDR)
We are emailing to advise you that the CDS TDR Service will be unavailable from:

9am on Tuesday 30th September 2025 until 9am on Wednesday 1st October 2025
 
There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team
28/09/2025 21:00 - 29/09/2025 03:00
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,

CNS will be performing an essential update to our core infrastructure.

This update is of critical importance to our services, ensuring that we can continue to provide our customers with a secure platform for their operations. This work will require an outage of CNS services listed below for 4 hours, with additional rollback contingency as noted.

The work will be carried-out within the following window:

Sunday 28th September 22:00hrs until Monday 29th September 04:00hrs (BST)

This window includes 2 hour rollback contingency. Work is expected to be complete by 02:00hrs

During this window the following impacts will be experienced:

- Compass - unavailable

- VBS at DP World Southampton - unavailable

- DRS - unavailable

- All messaging (TOS, EDI, CDS) will be stopped, queued, and processed after the restart

We thank you for your patience while we carry out this work.


Kind regards,

The CNS Team
28/09/2025 08:33 - 28/09/2025 10:27
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
27/09/2025 08:30 - 28/09/2025 04:00
CDS Live Service Planned
Planned outage on to
See message from CDS Live Service
Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users from 9:30 pm on Saturday 27th September 2025 until 5:00 am on Sunday 28th September 2025

Declarations submitted during this time will be processed when the service becomes available.
Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected.

Only goods with pre-lodged declarations attached to a GMR will be allowed to move using Goods Vehicle Movement Service (GVMS).


For import movements using GVMS, you should check the declaration status and arrive where needed https://www.gov.uk/guidance/manually-arrive-your-goods-in-the-uk.

If moving consignments containing controlled goods with pre-lodged declarations, read the https://www.gov.uk/guidance/list-of-goods-imported-into-great-britain-from-the-eu-that-are-controlled and attend port inspection facilities or inland border facilities for goods to be inspected and released.

Exports should have Permission to Progress (P2P) before travelling.

We apologise for any inconvenience this may cause.
25/09/2025 11:30 - 25/09/2025 11:45
MCP Destin8 Planned
Planned outage on to
See message from MCP

Please be advised that Destin8 will be updated to version 6.6.0 on Thursday 25th September 2025 at 12:30hrs BST and will be temporarily unavailable for up to 15 minutes.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
25/09/2025 02:00 - 25/09/2025 06:00
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,

We wish to inform you that we will be deploying the latest release of our CARGOES platform on Thursday 25th September.

The deployment is planned to take place during the following window:

Thursday 25th September 0300hrs - 0700hrs (UK time)

No outage is required for this deployment, but users may experience some slowness in their CARGOES applications for around 15 minutes during the above window.
 
We thank you for your patience while we carry out this work.
 

Kind regards,

The CNS Team
23/09/2025 11:00 - 23/09/2025 11:30
CNS Compass Planned
Planned outage on to
See message from CNS

CNS maintenance - Tuesday 23rd September
 
Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass EDIFACT messaging services, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Tuesday 23rd September 1200-1230hrs midday

During this time the following impacts will be experienced:

- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -

All other CNS services, including Compass, will be available.

We thank you for your patience while we carry out this work.


Kindest regards

The CNS Team
23/09/2025 08:25 - 23/09/2025 08:30
MCP Destin8 Planned
Planned outage on to
See message from MCP

my message in here
20/09/2025 21:00 - 21/09/2025 02:00
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,

CNS will be performing essential updates to our core infrastructure.

This upgrade is of critical importance to our services, ensuring that we can continue to provide our customers with a secure platform for their operations. This work will require a full outage of all CNS services for 4 hours, with additional rollback contingency as noted below.


The work will be carried-out within the following window:

Saturday 20th September 22:00hrs until Sunday 21st September 03:00hrs

This window includes 1 hour rollback contingency. Work is expected to be complete by 02:00hrs


During this window, the following impacts will be experienced:

- Compass - unavailable

- Air Courier - unavailable

- All CNS web services and portals - unavailable

- VBS at DP World Southampton and London Gateway will not receive updates

- All messaging (TOS, EDI, CDS) will be stopped, queued, and processed after the restart

     
We thank you for your patience while we carry out this work.


Kind regards,

The CNS Team
17/09/2025 06:00 - 17/09/2025 06:30
CNS Compass Planned
Planned outage on to
See message from CNS

Customer Support Update: 

CNS maintenance - Wednesday 17th September

Dear Customer
We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a maximum of 30 minutes downtime.

This maintenance update had been previously advised for 10th September, but was postponed for operational reasons.
The update will include these changes to the UCD field:

from "T2 - Thru Clearance in Free circ"
to "CC - Thru Clearance in Free circ"

This is to accommodate HMRC regulatory changes relating to Proof of Union Status, for Northern Ireland users with EPU 515 access.

This work is scheduled for the following time:

Wednesday 17th September 0700-0730hrs

During this time the following impacts will be experienced:

- Compass will be unavailable -
- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -

All other CNS services will be available.

We thank you for your patience while we carry out this work.

Kindest regards
The CNS Team
 
See further guidance from the ASM Service Desk

Sequoia declarations using a CNS badge will not get a response until after the maintenance is complete. If you are declaring exports then you may use an alternative CSP badge code or use your CDS direct badge if available. TDR (Test declarations) are not affected by this outage.
15/09/2025 02:58 - 15/09/2025 03:15
ASM Online Services Unplanned
Service degradation: Sequoia users are experiencing disruption via ASM Online Services. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
13/09/2025 23:01 - 14/09/2025 05:00
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,

CNS will be performing essential updates to our core infrastructure.

This upgrade is of critical importance to our services, ensuring that we can continue to provide our customers with a secure platform for their operations. This work will require a full outage of all CNS services for 4 hours, with additional rollback contingency as noted below.


The work will be carried-out within the following window:

Sunday 14th September 00:01hrs to 06:00hrs

This window includes 2 hour rollback contingency. Work is expected to be complete by 04:00hrs


During this window, the following impacts will be experienced:

- Compass - unavailable

- Air Courier - unavailable

- All CNS web services and portals - unavailable

- VBS at DP World Southampton and London Gateway will not receive updates

- All messaging (TOS, EDI, CDS) will be stopped, queued, and processed after the restart

     
We thank you for your patience while we carry out this work.


Kind regards,

The CNS Team
12/09/2025 21:00 - 13/09/2025 00:00
CNS Compass Planned
Planned outage on Friday 12th September 2025 at 22:00 BST to Saturday 13th September 2025 at 01:00 BST
See message from CNS

CNS CARGOES platform maintenance, Friday 12th September

Dear Customer

We are writing to advise that we will be performing maintenance on our CARGOES platform on Friday 12th September.

The deployment is planned to take place during the following window:

Friday 12th September 2200hrs to Saturday 13th September 0100hrs (UK time)

The following will be unavailable for 2 hours at some point during this window.

Impacted products:

PCS Constanta
PCS Limassol
CDMS
BEEMS
TRAVEL WALLET
LGP VBS
DRS
Common Portal Components

We thank you for your patience while we carry out this work.

Kind regards,
The CNS Team
08/09/2025 14:22 - 09/09/2025 14:24
CCS-UK Planned
Planned outage on to
See message from CCS-UK
Downtime on 9th Sept between 1300-1700
 
See further guidance from the ASM Service Desk
You will not be able to send Test Declarations during this period
08/09/2025 08:10 - 08/09/2025 09:41
CDS Test Service (TDR) Unplanned
Service degradation : Sequoia users are experiencing disruption via CDS Test Service (TDR). This first started on .
06/09/2025 10:19 - 06/09/2025 11:19
CCS-UK Planned
Planned outage on to
See message from CCS-UK
There is a outage and we are doomed.
 
See further guidance from the ASM Service Desk
Do not send any declarations during this time.
05/09/2025 09:36 - 05/09/2025 11:00
CDS Test Service (TDR) Planned
Planned outage on to
See message from CDS Test Service (TDR)

We are emailing to advise you that the CDS TDR Service will be unavailable
from:

1pm on Tuesday 9th September 2025 until 4pm on Tuesday 9th September 2025

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,
TDR Communications Team

 
See message from the ASM Service Desk

Sequoia guidance: You will not be able to transmit "Test Declarations" from Sequoia during this downtime.

Regards
ASM Service Desk.
05/09/2025 10:12 - 05/09/2025 10:30
CDS Test Service (TDR) Planned
Planned outage on to
See message from CDS Test Service (TDR)
Dropdown Text
 
See message from CDS Test Service (TDR)
Dropdown Text
01/09/2025 15:27 - 05/09/2025 09:36
CDS Live Service Unplanned
Service degradation : Sequoia users are experiencing disruption via CDS Live Service. This first started on .
02/09/2025 03:30 - 02/09/2025 04:30
CNS Compass Planned
Planned outage on to
See message from CNS
CNS CDMS & DMS Update 3.5.0 - with Downtime 2nd September.

Includes New CDMS Custom Reporting Module.

Dear Customer,

We will be releasing a scheduled update (3.5.0) to our CDMS & DMS, which will require a short period of downtime (approximately 15 minutes) during deployment.

Date: 2nd September 2025
Deployment Window: From 04:30 – 05:30hrs (1hr) UK Time.

What is new in this release
We are delighted to tell you about the latest enhancement to our Customs Declaration Management Software (CDMS) - Introducing customised reporting - a powerful, time-saving feature designed for ease of use.

Created with simplicity in mind, the intuitive drag-and-drop report builder enables users to create comprehensive, professional reports in seconds, with:

No coding required
No IT or third-party integration needed
Access to 238 data points within CDMS

Reports can be created as ‘one-offs’ or saved as reusable templates. Schedule automated delivery to customers, colleagues, or your own inbox - at any frequency, on any date and time.

There are no limits to the number of reports you can generate, and all templates are securely stored for future reference, and as part of our commitment to delivering enhanced value to our customers, this great new feature is made available at no extra cost to you.

From Wednesday the 3rd of September it will be available to all - so do try out this great new feature.

We apologise for any inconvenience the short period of downtime may cause whilst we undertake this update, and appreciate your understanding.

Kind regards,
The CNS Team
30/08/2025 10:17 - 31/08/2025 10:18
ASM Online Services Planned
Test Planned Offline
30/08/2025 10:16 - 31/08/2025 10:16
ASM Online Services Planned
Test Planned Issue
30/08/2025 21:00 - 31/08/2025 03:00
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,

CNS will be performing an essential update to our core infrastructure during the coming weekend.

This work is expected to be complete within 4 hours. However, we are allowing a further 2 hours as contingency, in case our technical team encounter an issue that necessitates rolling back the update.

The work will be carried-out within the following window:
22:00 BST Saturday 30th August and completing by 04:00 BST Sunday 31st August

During this window, the following impacts will be experienced:  

- Compass - unavailable
- Air Courier - unavailable
- All CNS web services and portals - unavailable
- VBS at DP World Southampton and London Gateway will not receive updates 
- All messaging (TOS, EDI, CDS) will be stopped, queued, and processed after the restart

We thank you for your patience while we carry out this work.

Kind regards,
The CNS Team
28/08/2025 10:18 - 28/08/2025 11:33
ASM Online Services Unplanned
Test Unplanned Offline
28/08/2025 03:30 - 28/08/2025 04:30
CNS Compass Planned
Planned outage on to
See message from CNS       CNS CDMS & DMS Update 3.3.5 - with Downtime 28th August
Dear Customer,

We will be releasing a scheduled maintenance update (3.3.5) to our CDMS & DMS, which will require a short period of downtime (approximately 15 minutes) during deployment.

Our CDMS & DMS will receive some minor bug fixes and enhancements, alongside a system change to accommodate referencing across CDMS and CNS Entreprise FMS, detailed in the release notes accessible below.

Date: 28th August 2025
Deployment Window: From 04:30 – 05:30hrs (1hr) UK Time.

We apologise for any inconvenience this may cause whilst we undertake this necessary maintenance, and appreciate your understanding.


Kind regards,
The CNS Team
27/08/2025 15:30 - 27/08/2025 15:38
test 1 Planned
Enter a new message or select a template
27/08/2025 08:40 - 27/08/2025 10:10
CDS Live Service Unplanned
Service degradation : Sequoia users are experiencing disruption via CDS Live Service. This first started on .
26/08/2025 19:00 - 26/08/2025 22:00
CCS-UK Planned
Planned outage on to
See message from CCS-UK

Dear CCS-UK Users,

Please be advised that as a part planned system maintenance, CCS-UK Service requires an emergency scheduled system downtime (impacting all services) on Tuesday 26th August 2025 starting at 20:00 BST to 23:00 BST (up to 3 hrs).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Export clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.
21/08/2025 21:00 - 21/08/2025 21:45
MCP Destin8 Planned
Planned outage on to
See message from MCP

Destin8 Scheduled Downtime - Security Patches 
 
Please be advised that Destin8 will be unavailable on Thursday 21 August 2025 at 2200 hrs for up to 45 minutes. This downtime window is necessary to facilitate critical security patches to our servers. These updates are essential to ensure the continued security and stability of the Destin8 platform. We appreciate your understanding and cooperation as we carry out these improvements.
 
If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
11/08/2025 11:05 - 20/08/2025 07:52
CDS Test Service (TDR) Unplanned
bnddtntntntyrh
19/08/2025 19:00 - 19/08/2025 22:00
CCS-UK Planned
Planned outage on to
See message from CCS-UK

Dear CCS-UK Users,

Please be advised that as a part planned system maintenance, CCS-UK Service requires an emergency scheduled system downtime (impacting all services) on Tuesday 19th August 2025 starting at 20:00 BST to 23:00 BST (up to 3 hrs).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Export clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.
06/08/2025 17:30 - 19/08/2025 08:24
MCP Destin8 Unplanned
Service degradation : Sequoia users are experiencing disruption via MCP. This first started on .
17/08/2025 15:00 - 17/08/2025 16:30
MCP Destin8 Planned
Planned outage on to
See message from MCP

Please be advised that Destin8 will be unavailable on Sunday 17th August 2025 at 16:00 hrs for up to 90 minutes.

This our monthly downtime window to facilitate essential security updates to our servers.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
13/08/2025 11:59 - 13/08/2025 12:01
omar's test Planned
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fsvdrvrr

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13/08/2025 11:55 - 13/08/2025 11:58
ASM Online Services Unplanned
testing this now
lets see what happens

i am going to resolve this now
its fixed
13/08/2025 06:00 - 13/08/2025 06:30
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,
 
We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following date and time:
Wednesday 13th August 2025 0700-0730hrs
 
During this time the following impacts will be experienced:
- Compass will be unavailable -
- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -
 
All other CNS services will be available.
 
We thank you for your patience while we carry out this work.
 
Kindest regards
The CNS Team
12/08/2025 11:00 - 12/08/2025 11:30
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,
 
We are writing to provide you with notification that we will be performing essential maintenance on Compass EDIFACT messaging services, requiring a downtime of 30 minutes maximum.
 
This work is scheduled for the following time:
Tuesday 12th August 2025 between 1200-1230hrs midday
 
During this time the following impacts will be experienced:
- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -
 
All other CNS services, including Compass, will be available.
 
We thank you for your patience while we carry out this work.
 
Kindest regards,
The CNS Team
11/08/2025 11:10 - 11/08/2025 11:13
Twiggy Planned
bdgfbgfngfngfngfngfngf
mkyghfnxgfnxghf
542543.54.
zcvdzs
11/08/2025 11:07 - 11/08/2025 11:08
Pentant Planned
cfghxdtfhxtfhjxtfjxyf
11/08/2025 10:55 - 11/08/2025 11:04
NCTS/CTC Unplanned
there is a big issue right now

issue now resolved/..
11/08/2025 10:39 - 11/08/2025 10:42
Pentant Unplanned
something has go0ne wrong
we need to resolve asap

will update shortly!!

this is now resolved!!!!!
11/08/2025 10:16 - 11/08/2025 10:18
Twiggy Planned
t 3get5t55ryghr4w
regreg5reg4g4w

6rh6h6h5
11/08/2025 09:04 - 11/08/2025 09:06
Santa's Radar Planned
rersthhrtshrsthshrs
vgregegregre
brtsrthrhrthr
rt

rfraeg!!
08/08/2025 13:04 - 08/08/2025 13:07
ASM Online Services Planned
new test planned incident
08/08/2025 09:20 - 08/08/2025 11:10
Pentant Unplanned
Service degradation: Sequoia users are experiencing disruption via Pentant. This first started on .
See message from Pentant

Notification of Descartes Pentant unplanned outage Friday 08/08/25 10:20 onwards

Dear Descartes Pentant Customer,

Please note there is an ongoing unplanned outage on our networks affecting Pentant.
This is under critical issue investigation. Thank you for your patience
For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com.

Many thanks
Pentant Customer Support Team
08/08/2025 09:27 - 08/08/2025 09:28
Pentant Planned
This is a test
08/08/2025 09:06 - 08/08/2025 09:08
Pentant Planned
skcjskjkjvdrkjsvkjvrkjvr
vrevrevrevrever
vdevraevgvaerre
08/08/2025 08:45 - 08/08/2025 08:48
Santa's Radar Planned
this is going to happen very soon
need to check all the services
hjswjhwjhjwcqwcdlwckwlkqwkecd;kqwkcdqwcdokko;
08/08/2025 08:31 - 08/08/2025 08:33
CDS Live Service Unplanned
this is to test the status page history. lets see how it looks.
Not sure if the spacing is correct..  Luckily the test seems to be over now.
06/08/2025 19:00 - 06/08/2025 21:00
ASM Online Services Planned
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and .

During this time you will be unable to send and receive messages in Sequoia.

You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
06/08/2025 09:21 - 06/08/2025 11:28
CNS Compass Unplanned
Service degradation: Sequoia users are experiencing disruption via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
05/08/2025 11:30 - 05/08/2025 11:45
MCP Destin8 Planned
Planned outage on to
See message from MCP

Please be advised that Destin8 will be updated to version 6.4.1 on Tuesday 5th August 2025 at 12:30 hrs and will be temporarily unavailable for up to 15 minutes.

If you require any further information or assistance then please contact their Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
04/08/2025 12:17 - 04/08/2025 22:07
CNS Compass Unplanned
Service degradation: Sequoia users are experiencing disruption via CNS. This first started on .
See message from CNS
Dear Customer,

We regret to inform you that we are experiencing significant delays with CDS messaging across all CNS products.

Our technical team is currently working to resolve the issue.

We will of course send further communication once this issue has been resolved.

We sincerely appreciate your continued patience and understanding as we work to resolve the matter.

Kind regards,

The CNS Team
04/08/2025 12:17 - 04/08/2025 15:19
CNS Compass Unplanned
Service degradation: Sequoia users are experiencing disruption via CNS. This first started on .

Dear Customer,

We regret to inform you that we are experiencing significant delays with CDS messaging across all CNS products.

Our technical team is currently working to resolve the issue.

We will of course send further communication once this issue has been resolved.

We sincerely appreciate your continued patience and understanding as we work to resolve the matter.

Kind regards,

The CNS Team
04/08/2025 08:47 - 04/08/2025 09:29
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
31/07/2025 11:30 - 31/07/2025 11:45
MCP Destin8 Planned
Planned outage on to
See message from MCP

Please be advised that Destin8 will be updated to version 6.4.0 on Thursday 31st July 2025 at 12:30hrs and will be temporarily unavailable for up to 15 minutes.

To view the release notes, please click here.

If you require any further information or assistance then please contact their Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
29/07/2025 12:00 - 29/07/2025 15:00
CDS Test Service (TDR) Planned
Planned outage on to
See message from CDS Test Service (TDR)

We are emailing to advise you that the CDS TDR Service will be unavailable from:

 

  • 1pm on Tuesday 29th July 2025 until 4pm Tuesday 29th July 2025

 

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,

TDR Communications Team
28/07/2025 06:14 - 28/07/2025 07:12
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption from CCS-UK. This first started on .

Dear CCS-UK User,


Please be informed that below mentioned activity is now complete.


Normal messaging via CCS-UK is available, please come back to us if this not the case for you.


CCS-UK apologise for the inconvenience caused and thank you for your patience. 


Thanks & Regards
20/07/2025 15:00 - 20/07/2025 16:30
MCP Destin8 Planned
Planned outage on to
See message from MCP Plc
Please be advised that Destin8 will be unavailable on Sunday 20 July 2025 at 1600 hrs for up to 90 minutes. This our monthly downtime window to facilitate essential security updates to our servers.
 
If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
17/07/2025 21:30 - 17/07/2025 22:15
MCP Destin8 Planned
Planned outage on to
See message from MCP Plc

Dear User,

Please be advised that Destin8 will be updated to version 6.3.0 on Thursday 17th July 2025 at 22:30 and will be temporarily unavailable for up to 45 minutes.

View the Release Notes Here

These changes are available to view in our Test environment

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
17/07/2025 03:30 - 17/07/2025 04:30
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,

We will be releasing an update to our Cargoes system (3.3.2), which includes the services Customs Declaration Management Software (CDMS) and Cross-border services (BEEMS), and will require a period of downtime (approximately 10 minutes) during deployment.

This update includes hotfixes following CDS update and CDMS functionality to support Netherlands export processes. For release notes, please click here.

Date: 17th July 2025

Deployment Window: From 04:30 – 05:30hrs (1hr) UK Time.

We apologise for any inconvenience this may cause whilst we undertake this necessary work, and appreciate your understanding.

Kind regards,
The CNS Team
16/07/2025 10:02 - 16/07/2025 12:31
CCS-UK Unplanned
Service degradation : Sequoia users are experiencing disruption via CCS-UK. This first started on .
15/07/2025 09:00 - 15/07/2025 11:00
Pentant Planned
Planned outage on to
See message from Pentant
Dear Descartes CDS/Pentant Customer,

From Tue, 15 July, 2025 10:00am until Midday the Pentant team will be executing Pentant 25.07 Release

Regular release for Pentant Application.
Bug fixes for Consignment Reports with large result sets
Hide offload option from empty Dover Vehicles
Limit update of Vehicle ID post arrival to Shed Operator only
Dover Exports Customs offload options added for Empty MUCRs
Backend updates and code maintenance
During this time there will be a short outage to each of the Pentant services.

Many thanks
Pentant Customer Support
04/07/2025 21:00 - 05/07/2025 00:00
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,


We are writing to advise that we have confirmed the schedule for our Disaster Recovery Failback exercise.

We will be performing this task during the following window:

DR Failback - Friday 4th July 2200hrs – Saturday 5th July 0100hrs (UK time)

During this period, the Client Registration Platform will be available, however, if you are using CDS in cargoes, this will be affected, along with all other Cargoes applications and services will be unavailable.

If a rollback is required, it will be performed within the above mentioned timeframe.

After the exercise has been completed, users may need to re-authenticate their tokens. Please click here for instructions on how to perform this simple operation.

We thank you for your patience while we carry out this work.


Kind regards,
The CNS Team
02/07/2025 11:00 - 02/07/2025 11:30
CNS Compass Planned
Planned outage on to
See message from CNS
Customer Support Update: 
CNS Compass maintenance - Wednesday 2nd July

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass EDIFACT messaging services, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Wednesday 2nd July 1200-1230hrs midday

During this time the following impacts will be experienced:

- Unit status updates and shipping line messages will not reach Compass -

- All messaging will be queued & processed after restart -

All other CNS services, including Compass, will be available.
We thank you for your patience while we carry out this work.
Kindest regards

The CNS Team
25/06/2025 06:00 - 25/06/2025 06:30
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,

We will be performing essential maintenance on our Compass application.

This work is scheduled for the following date and time:

Wednesday 25th June between 0700hrs and 0730hrs


During this time the following impacts will be felt:

- Compass will be unavailable -

- Unit status updates will not reach Compass -

- All messaging will be queued and processed after restart -


We thank you for your patience while we carry out this work.


Kindest regards

The CNS Team
22/06/2025 21:00 - 23/06/2025 03:00
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,


CNS will be performing essential updates to our core infrastructure starting at:

22:00 BST Sunday 22nd June and completing by 04:00 BST Monday 23rd June

This is a 6 hour window – with 4 hours of CNS work. No outage is expected.

However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.

In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage, affecting all services, within the 6 hour window.

The update has been tested in our lower environments and we expect no disruption to Services as we update our Production environment.

We thank you for your patience while we carry out this work.


Kind regards,

The CNS Team
17/06/2025 08:00 - 18/06/2025 08:00
CDS Test Service (TDR) Planned
Planned outage on to
See message from HMRC

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 9am on Tuesday 17th June 2025 until 9am on Wednesday 18th June 2025.


There will be a complete outage during this period. Please can you inform your contacts.
Kind regards,
TDR Communications Team
15/06/2025 15:00 - 15/06/2025 16:30
MCP Destin8 Planned
Planned outage on to
See message from MCP Plc

Please be advised that Destin8 will be unavailable on the following date and time:

Sunday 15th June 2025 at 1600 hrs for up to 90 minutes

This downtime window is to facilitate essential security updates to our servers.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
14/06/2025 21:30 - 15/06/2025 00:00
NCTS/CTC Planned
Planned outage on to
See message from HMRC

Due to the upcoming Customs Declaration Service (CDS) Release, declarations submitted into the New Computerised Transit System (NCTS) may be queued from 10:30pm on Saturday 14th June 2025 to 1am on Sunday 15th June 2025.

NCTS will be available during this time and any declarations queued will be held and processed once the maintenance activity has concluded.

We recommend customers submit declarations prior to the downtime to avoid any delay in movements.
HMRC apologises for any inconvenience caused
11/06/2025 06:00 - 11/06/2025 06:30
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer,

We will be performing essential maintenance on our Compass application.

This work is scheduled for the following time:
Wednesday 11th June 0700-0730hrs

During this time the following impacts will be felt:

- Compass will be unavailable -

- Unit status updates will not reach Compass -

- All messaging will be queued and processed after restart -


We thank you for your patience while we carry out this work.


Kindest regards,
The CNS Team
10/06/2025 19:00 - 10/06/2025 19:30
MCP Destin8 Planned
Planned outage on to
See message from MCP Plc

Please be advised that Destin8 will be unavailable on the following date and time:

Tuesday 10th June 2025 at 20:00 hrs for up to 30 minutes

This downtime window is to facilitate essential security updates to our servers.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
09/06/2025 09:30 - 09/06/2025 09:40
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
06/06/2025 21:00 - 06/06/2025 23:00
CNS Compass Planned
Planned outage on to
See message from CNS
Dear Customer,
We are writing to provide you with notification that we will be performing essential scheduled maintenance on our system servers.
This work is scheduled to take place during the following times:
Friday 6th June 22:00 to 00:00 7th June (2hrs) (UK time)
During this time, we expect that all CNS applications will run as normal.
In the unlikely event that we need to restart an application, users may experience a short-term slowness in service, which is not expected to impact functionality.
We thank you for your patience while we carry out this work.
Kindest regards
The CNS Team
05/06/2025 12:00 - 05/06/2025 13:12
CDS Test Service (TDR) Planned
Planned outage on to
See message from HMRC

We are emailing to advise you that the CDS TDR Service will be unavailable from:
 
• 1pm on Thursday 5th June 2025 until 4pm on Thursday 5th June 2025.
 
 
There will be a complete outage during this period. Please can you inform your contacts.
Kind regards,
TDR Communications Team
05/06/2025 09:49 - 05/06/2025 10:38
CNS Compass Unplanned
Service degradation: Sequoia users are experiencing disruption via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
31/05/2025 16:00 - 01/06/2025 04:00
CCS-UK Planned
Planned outage on to
See message from CCS-UK

Dear CCS-UK Users, 
 
Please be advised that the timing has changed for the CCS-UK downtime, and it will now be between Saturday 31st May 2025 17:00 BST to Sunday 1st June 2025 05:00 BST. (up to 10hrs)
 
During this time CCS-UK services will not be available, and the following will not be able to be submitted/executed:
•           Inventory creation and management
•           Through air waybills, transhipments etc.
•           Inventory-controlled movements (e.g. movements in temporary storage)
•           Import and export declarations (inventory-linked and non-inventory linked)
•           Export presentation (arrival) and departure
•           All messaging to and from CDS
•           Integrations with AIS (including customs statuses from CCS-UK)
•           LUCAS access
•           ASN data feeds
•           Airline messaging including FTP and email connections
 
This will impact airlines, ground handlers, freight forwarders and customs agents and their partners e.g. hauliers.
This will apply to all CCS-UK locations (not just LHR) 
This will affect all CCS-UK ITSFs, ETSFs and DEPs linked to these locations.
This will affect all inland temporary storage facilities, inventory-linked on CCS-UK including ETSFs, CPs etc.
 
HMRC have advised that during this downtime, no air cargo movements can be made, and declarations cannot be processed for air cargo at CCS-UK inventory linked locations (airports and inland temporary storage locations). 
Any attempted submissions to CDS during the downtime will be unsuccessful. Declarants should wait until services are restored before submitting any declarations or amendments. Please do not contact the NCH for further assistance during this outage window.
We will notify you once the CCS-UK system becomes available again.
 
This is an exceptional extended and necessary outage, and we do understand the impact this has across the community. 
We thank you for your co-operation, support, and patience whilst we conduct this necessary upgrade.

Thanks and regards,
CCS-UK 
28/05/2025 14:55 - 28/05/2025 16:40
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
24/05/2025 09:10 - 27/05/2025 08:13
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .
See message from CCS-UK

CCS-UK intermittent issues(impacting Ecustoms customers) since Saturday 24th May 2025 10:10 BST

Dear CCS-UK User,

Please be advised that CCS-UK is facing intermittent issues and it’s impacting Ecustoms-CCS-UK services.

It has been apparent since Saturday 24th May 2025 – 10:10 BST onwards.

All customers using Ecustoms-CCS-UK for messaging may not be receiving responses to their messages due to this issue, messages will be queued and reprocessed as and when possible.

Our technical team and Ecustoms are working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals. 

Many thanks,

With regards,

Sanchita Jain
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
22/05/2025 13:00 - 22/05/2025 16:30
CDS Test Service (TDR) Planned
Planned outage on to
See message from HMRC
We are emailing to advise you that the CDS TDR Service will be unavailable from:

2pm on Thursday 22nd May 2025 until 5.30pm on Thursday 22nd May 2025.

There will be a complete outage during this period. Please can you inform your contacts.
Kind regards,
TDR Communications Team
20/05/2025 11:00 - 20/05/2025 11:30
CNS Compass Planned
Planned outage on to
See message from CNS

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass EDIFACT messaging services, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time today:
Tuesday 20th May 1200-1230hrs midday

During this time the following impacts will be felt:
- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -

All other CNS services, including Compass, will be available.

We thank you for your patience while we carry out this work.


Kindest regards

The CNS Team
19/05/2025 20:40 - 19/05/2025 20:45
ASM Online Services Unplanned
Service degradation: Sequoia users are experiencing disruption due to an unplanned outage at a third party service that resulted in a delay in messages.
18/05/2025 23:01 - 19/05/2025 00:00
CNS Compass Planned
Planned outage on to
See message from CNS
Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on our Compass application, requiring a downtime of 40 minutes maximum.
This work is scheduled for the following time:

Monday 19th May 00:01 hrs - 01:00 hrs

During this time the following impacts will be felt:

- CNS Compass will be unavailable -
- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -

We sincerely thank you for your patience while we carry out this work.
Kindest regards
The CNS Team
18/05/2025 15:42 - 18/05/2025 16:52
MCP Destin8 Unplanned
Service degradation : Sequoia users are experiencing disruption via MCP Plc. This first started on .
14/05/2025 11:30 - 15/05/2025 07:49
CDS Test Service (TDR) Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .
See message from HMRC

Hello,

We are aware of an incident affecting the CDS Trader Dress Rehearsal Environment.

This issue is currently being investigated.

We will keep our community informed as and when more information becomes available to us.

If you have any queries, please contact the TDR Comms Team at:
tdrcommunications@hmrc.gov.uk

Kind regards,
TDR Communications Team
10/05/2025 05:00 - 11/05/2025 10:30
CDS Live Service Planned
Planned outage on to
See message from HMRC

Dear members,

On Saturday 10th May 2025, there will be reporting updates to our File Gateway. Between 6 am and 12 midday, reports will be delayed.

On Sunday 11th May 2025, File Gateway will be unavailable between 2 am and 11:30 am.

If you use Barclays, please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the maintenance.
The recommendation would be to pay into the account in advance of the delays, to ensure sufficient balance was already present.

For Immediate Payment the alternative during the maintenance would be via the Online Payment Service using Corporate Credit Card or Debit Card.
This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays maintenance.


Kind regards,

Mike Thompson

On behalf of the JCCC Secretariat
Borders & Trade | Customs Policy & Strategy (CP&S)
11/05/2025 06:00 - 11/05/2025 08:00
Pentant Planned
Planned outage on to
See message from Pentant

Dear Descartes CDS/Pentant Customer,

Phone System Planned Maintenance - Sunday, May 11, 2025 - CHN 50743

On Sunday, May 11th, from 07:00 BST to 09:00 BST, we will be conducting maintenance to enhance our network infrastructure. Please be aware that there may be intermittent interruptions with these services during this maintenance period.

For any questions or concerns regarding this Change, feel free to contact the Service desk at servicedesk@descartes.com.

Kind regards

Descartes CDS/Pentant Support
06/05/2025 09:00 - 06/05/2025 11:00
Pentant Planned
Planned outage on to
See message from Pentant

Dear Descartes CDS/Pentant Customer,

From Tuesday, 6th May 2025 10:00 until 12:00 BST, the Pentant team will be executing Pentant 25.04 Release.

Regular release for Pentant Application.

This change is backend security updates, introducing continuous new styling format for system web screen interface.

Menu structures remain as current, but new function ''Reports'' will be visible under Inventory tab. This function contains multiple reports available for users across all modules which can be viewed online or downloaded as CSV for a better reporting experience.

Please note, that search criteria and report types displayed are various and depends on user type.

The release also includes enhancements and bug fixes that are designed to improve system performance and services.

Questions and concerns can be directed to IMC at IMC@descartes.com
Please use reference: CHN-49936

If you have any concerns/issues, then please contact the service desk by emailing servicedesk@descartes.com


Kind regards,

Descartes CDS/Pentant Support
28/04/2025 13:17 - 30/04/2025 08:48
HMRC Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .
See message from HMRC
Dear TPEF members,
HMRC has been advised by Cabinet Office that they have received reports of power outages in parts of Portugal, Spain and France; which could potentially result in issues at the borders. We are not seeing any issues impacting movements currently, but please do alert us if any of your customers start seeing any problems.

Many thanks,
Stephanie
HM Revenue & Customs
Strategic Customer Management for CSPs, Express Operators and Software Developers
Email: amttradepartnerreadiness@hmrc.gov.uk
30/04/2025 06:00 - 30/04/2025 06:30
CNS Compass Planned
Planned outage on to
See message from CNS
 
CNS Compass maintenance - Wednesday 30th April

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on our Compass application, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:
Wednesday 30th April 0700hrs - 0730hrs

During this time the following impacts will be felt:
- CNS Compass will be unavailable -
- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -

We sincerely thank you for your patience while we carry out this work.
Kindest regards
The CNS Team
11/04/2025 09:56 - 29/04/2025 07:40
NCTS/CTC Unplanned
Service degradation : Sequoia users are experiencing disruption via HMRC. This first started on .
05/03/2025 12:03 - 29/04/2025 07:40
omar's test Unplanned
Service degradation: Sequoia users are experiencing disruption via qa. This first started on .
See message from qa
Dear Customer,

We want to keep you informed about ongoing delays affecting message updates within the Compass application, specifically related to Terminal operating messaging, Compass, and CDS. Our team continues to prioritise resolving these issues, and we are making every effort to restore normal service as quickly as possible.

To help us address the most urgent cases first, we kindly ask you to notify the Helpdesk of any critical impacts on your operations so we can review them individually.

We appreciate your patience and will provide another update at 15:30 today. 

Please rest assured that the Compass platform remains accessible, and all other CNS services are operating as usual.

Thank you for your understanding and support.

The CNS Team
21/03/2025 13:52 - 29/04/2025 07:40
test 3 Planned
In order to carry out essential system maintenance, **SERVICENAME** will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
07/03/2025 13:33 - 29/04/2025 07:40
test 2 Unplanned
Service degradation: Sequoia users are experiencing disruption via qa. This first started on .
See message from qa
Dropdown Text
28/03/2025 14:35 - 29/04/2025 07:39
NCTS/CTC Planned
HMRC Important information about Unloading Remarks carried out during British Summertime(BST) 
See message from HMRC
Dear Customer,

Since NCTS5 went live with Transitional rules on 28 June 2024 and Final State Rules on 21 January 2025, we have been providing ongoing support to assist customers.
In this update we are providing information on potential issues you may encounter when entering unloading remarks during British Summertime (BST) which runs from 30 March to 26 October 2025 inclusive.
These communications are for users of NCTS5 (traders, agents, declarants etc) and for providers of third-party commercial software packages.

You can find our recent updates on GOV.UK.

Background – Unloading remarks and British Summertime (BST)
Following the introduction of NCTS5 in June 2024, HMRC became aware of a problem affecting NCTS users when entering unloading remarks for goods arrived between the hours of 00:01 and 01:00 during BST.
This problem is caused by NCTS’ alignment with Coordinated Universal Time (UTC) which is one hour behind BST. This means that any unloading remarks completed between 00:01 and 01:00 during BST are blocked, as they are considered by the NCTS service to be made in the future.

What HMRC are doing
A permanent fix to the issue is currently being explored. We will provide an update when we know when the fix will be implemented.

What you need to do
To avoid blocking of unloading remarks, traders/declarants will need to carry out the workaround below during BST.

Workaround
From 31 March 2025 until 26 October 2025; or we notify you that the fix has been made; declarants should enter the previous day’s date when submitting unloading remarks for any goods received in the UK between 00:01 and 01:00 hours.

For example-
• Goods are physically unloaded at the Consignee premises on 7 April 2025 between the hours of 00:01 and 01:00
• Unloading date should be entered as 6 April (the time is not required in this data field, only the date)

Note: if you use third-party software, please speak to your provider as they may include functionality within their product that already allows for this workaround.

Further information
Please look out for our next communications in Spring 2025 which will discuss NCTS6.

Thank you,
HMRC.
23/04/2025 10:04 - 28/04/2025 13:40
CDS Live Service Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .
See message from HMRC

We are contacting customers who may have made a pre-lodged import declaration on CDS between 11:04am and 12:11pm Wednesday 23rd April.
We are sorry that the error resulted in a number of declarations being flagged for documentary checks incorrectly. We have now identified and corrected the error so no further declarations will be affected.
If you submitted a pre-lodged import declaration between 11:04am and 12:11pm on the 23rd, and it has not yet arrived, you may wish to invalidate and resubmit those declarations.
There is no need to inform the National Clearance Hub (NCH), we are aware of the issue and are working through affected declarations as quickly as we can.
There may be some delays and we apologise for the inconvenience this has caused.

24th April Update:

The NCH is currently clearing down the backlog caused by yesterday's IT Incident. To speed up the process please have any import pre-lodged and non- arrived declarations invalidated and re-submit to enable their clearance to take place. It will support the NCH in clearing down the remaining declarations ASAP. 
23/04/2025 11:00 - 23/04/2025 15:00
CDS Test Service (TDR) Planned
Planned outage on to
See message from HMRC

Hello,


We are emailing to advise you that the CDS TDR Service will be unavailable from:

12pm on Wednesday 23rd April 2025 until 4pm on Wednesday 23rd April 2025.

There will be a complete outage during this period. Please can you inform your contacts.


Kind regards,

TDR Communications Team
23/04/2025 10:04 - 23/04/2025 14:52
CDS Live Service Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .
See message from HMRC
We are contacting customers who may have made a pre-lodged import declaration on CDS between 11:04am and 12:11pm today (Wednesday 23rd April).
We are sorry that an error this morning resulted in a number of declarations being flagged for documentary checks incorrectly. We have now identified and corrected the error so no further declarations will be affected.
If you submitted a pre-lodged import declaration between 11:04am and 12:11pm today, and it has not yet arrived, you may wish to invalidate and resubmit those declarations.
There is no need to inform the National Clearance Hub (NCH), we are aware of the issue and are working through affected declarations as quickly as we can. There may be some delays and we apologise for the inconvenience this has caused.
01/04/2025 15:07 - 19/04/2025 15:07
Safety & Security Planned
In order to carry out essential system maintenance, **SERVICE** will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
13/04/2025 22:00 - 14/04/2025 02:00
CNS Compass Planned
Planned outage on to
See message from CNS
CNS System maintenance - Sunday 13th April to Monday 14th April
 
CNS - ALL SERVICES

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on our entire system, requiring a downtime of 4 hours maximum.
The work is expected to be complete well within the allotted window but we are allowing 4 hours in case of a need to roll back.

This work is scheduled for the following time:

Sunday 13th April 2300hrs until Monday 14th April 0300hrs

During this time the following impacts will be felt:

- All CNS services will be unavailable -
- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -

We sincerely thank you for your patience while we carry out this work.
Kindest regards
The CNS Team
13/04/2025 15:00 - 13/04/2025 16:30
MCP Destin8 Planned
Planned outage on to
See message from MCP Plc

Please be advised that Destin8 will be unavailable on Sunday 13th April 2025 at 1600 hrs for up to 90 minutes. This is to facilitate critical security updates to our servers.

 

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
13/04/2025 07:00 - 13/04/2025 09:00
Pentant Planned
Planned outage on to
See message from Pentant

Dear Descartes CDS/Pentant Customer,

On Sunday, April 13th, from 08:00 BST to 10:00 BST, we will be conducting maintenance to enhance our network infrastructure. Please be aware that there may be intermittent interruptions with these services during this maintenance period.

For any questions or concerns regarding this Change, feel free to contact the Service desk at servicedesk@descartes.com.

Please reference CHN-50197

Kind regards

Descartes CDS/Pentant Support
04/04/2025 13:10 - 12/04/2025 13:10
Safety & Security Planned
In order to carry out essential system maintenance, **SERVICE** will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
01/04/2025 13:22 - 09/04/2025 13:26
Pentant Unplanned
Service degradation: Sequoia users are experiencing disruption via Pentant. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
02/04/2025 13:10 - 09/04/2025 13:26
Pentant Unplanned
Service degradation: Sequoia users are experiencing disruption via Pentant. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
01/04/2025 15:03 - 02/04/2025 13:10
Safety & Security Planned
Planned outage on to
See message from HMRC
Dropdown Text
01/04/2025 13:00 - 01/04/2025 16:00
CDS Test Service (TDR) Planned
Planned outage on to
See message from HMRC
We are emailing to advise you that the CDS TDR Service will be unavailable from:
2pm on Tuesday 1st April 2025 until 5pm on Tuesday 1st April 2025.

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,
TDR Communications Team
12/03/2025 14:52 - 01/04/2025 15:03
Safety & Security Unplanned
gergrgegh
srges
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07/03/2025 13:33 - 28/03/2025 12:50
test 1 Unplanned
Service degradation: Sequoia users are experiencing disruption via qa. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
19/03/2025 12:19 - 28/03/2025 12:50
test 1 Unplanned
Another one
19/03/2025 13:33 - 28/03/2025 12:50
test 1 Planned
In order to carry out essential system maintenance, **SERVICE** will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
24/03/2025 10:35 - 28/03/2025 12:49
ASM Online Services Unplanned

Since yesterday, some users are experiencing communication errors when sending declarations.

If you have received communications errors on declarations, your ASM online services bearer token may have expired. If so, you will be required to access your ASM Online Services account and re-authorise Sequoia to interact with customs on your behalf.

Please ask one of your nominated ASM Online Services admin users to login to ASM online services  to do this.

Further information can be found on the ASM Resource Centre here.

When complete, you will need to resend any declarations with a communication error.

If you require further assistance please raise a ticket via the ASM Service Desk portal here
18/03/2025 14:58 - 28/03/2025 12:49
CNS Compass Unplanned
Service degradation: Sequoia users are experiencing disruption via CNS. This first started on .
See message from CNS
CNS Compass

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass EDIFACT messaging services, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Tuesday 11th March 1200-1230hrs midday

During this time the following impacts will be felt:

- Unit status updates and shipping line messages will not reach Compass -

- All messaging will be queued & processed after restart -

All other CNS services, including Compass, will be available.
-
We thank you for your patience while we carry out this work.

Kindest regards
26/03/2025 07:00 - 26/03/2025 07:30
CCS-UK Planned
Planned outage on to
See message from CCS-UK

Dear CCS-UK User,

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 26th March 2025 starting at 07:00 AM GMT to 07:30 AM GMT (up to 30 minutes).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Export clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Ayyappa Swamy Lalam
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
25/03/2025 12:30 - 25/03/2025 12:45
MCP Destin8 Planned
Planned outage on to
See message from MCP Plc

Please be advised that Destin8 will be updated to version 5.27.0 on Tuesday 25 March 2025 at 12:30hrs and will be temporarily unavailable for up to 15 minutes.

You can view the release notes here

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
24/03/2025 00:01 - 24/03/2025 01:00
CNS Compass Planned
Planned outage on to
See message from CNS
CNS Compass

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on our Compass application, requiring a downtime of 60 minutes maximum. The work is expected to be completed within 20 minutes but we are allowing 1 hour in case of a need to roll back.

This work is scheduled for the following time:

Monday 24th March 0001-0100hrs

During this time the following impacts will be felt:

- Compass will not be available -

- Unit status updates and shipping line messages will not reach Compass -

- All messaging will be queued & processed after restart -

All other CNS services will be available.

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
23/03/2025 07:00 - 23/03/2025 10:00
Pentant Planned
Planned outage on to
See message from Pentant
Dear Descartes CDS/Pentant Customer,

Sunday March 23rd between 07:00 and 10:00 UK time.

The current Checkpoint firewall appliances are EOL (end of life) and the license will expire in 1 month. We are replacing them with new appliances.

Short downtime expected between 07:00 – 07:30 of 1-2 minutes.

This will impact all services running in Schiphol-Rijk / Amsterdam.

Questions and concerns can be directed to Pentant team via servicedesk@descartes.com 

Please reference CHN 48332

If you have any concerns/issues then please contact the service desk by emailing servicedesk@descartes.com 

Kind regards

Descartes CDS/Pentant Support
12/03/2025 12:25 - 17/03/2025 14:32
test 3 Unplanned

no:3 In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
12/03/2025 12:26 - 17/03/2025 14:32
test 3 Unplanned
NO:2  

no:3 In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
17/03/2025 03:00 - 17/03/2025 08:00
NCTS/CTC Planned
Planned outage on to
See message from HMRC
We have been informed by the French authorities that they will taking down their SI Brexit system on Monday 17th March (3am to 8am UK time). 

Their other systems will not be affected, traders will be able to continue to create their formalities (transits/pre lodge declarations) as normal, and to present them for pairing at the border crossing. The expectation is the service outage will have no noticeable consequences for trade partners.  

The system outage will  prevent the automatic routing of trucks during the crossing, and all non-empty trucks will therefore be directed to the “orange” parking lots for manual processing at the customs office, which may cause delays.

From a UK perspective our services will be available and BF colleagues will be available and the current view is due to the timing of the outage we expect a low volume of traffic in the early hours of Monday morning. 

We will keep you informed if we receive any further information from the French Authorities.
12/03/2025 21:00 - 12/03/2025 22:00
CCS-UK Planned
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,


Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 12th March 2025 starting at 21:00 GMT to 22:00 GMT (up to 1 hr).


During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.


Please ensure you have resilient plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking.


CCS-UK apologise for the inconvenience caused and thank you for your patience.


Thanks and regards,
Ayyappa Swamy Lalam
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
12/03/2025 12:45 - 12/03/2025 16:35
Safety & Security Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
12/03/2025 12:04 - 12/03/2025 14:41
MCP Destin8 Unplanned
this is getting very serious..
need to resolve this
as soon as possible!!
please...

this is now resolved..
with all our great efforts
12/03/2025 12:15 - 12/03/2025 12:17
test this ok Planned
Y AM I TEQAUHCHE
CKLSELKFKFWEO
12300000
!"£$%&*??
12/03/2025 12:09 - 12/03/2025 12:10
MCP Destin8 Planned
fvadfvdrvb
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bdsbdstb
dfbdb
111
11/03/2025 12:00 - 11/03/2025 12:30
CNS Compass Planned
Planned outage on to
See message from CNS

We are writing to provide you with notification that we will be performing essential maintenance on Compass EDIFACT messaging services, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Tuesday 11th March 1200-1230hrs midday

During this time the following impacts will be felt:

- Unit status updates and shipping line messages will not reach Compass -
- All messaging will be queued & processed after restart -

All other CNS services, including Compass, will be available.

We thank you for your patience while we carry out this work.
Kindest regards
The CNS Team
06/03/2025 17:55 - 10/03/2025 12:33
NCTS/CTC Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .
See message from HMRC
We are experiencing problems with the New Computer Transit System (NCTS), and we are working to resolve the issue as quickly as possible.
 
We are now formally invoking the NCTS Business Continuity Procedures (BCP) for all outbound transit movements.

The instructions below will allow goods to keep flowing until we fix the issue.

Under the Fallback process, an offline Transit Accompanying Document (TAD) should be used to progress the transit movement. This must be signed by the person making the declaration or their agent. The signatory used must be one of the same signatories on the Guarantee certificate lodged at the Office of Departure(s) being used.

For drivers already at inland border facilities, it is possible for an email version of the signed TAD to be sent to Border Force for them to print out and process. To do this you must email to the address shown on the Customs Office List (COL) for the Office of Departure you will be using.

If you are an Authorised Consignor using a Simplified Procedure and have been told that the NCTS business continuity procedure is in place, you must have pre-authorisation to start movements at the authorised premises. You will also need to provide the Driver/Haulier with a business continuity procedure document in the TAD format, signed by the holder of the procedure who is the person making the declaration or their agent.

• Where possible In GVMS enter the associated export declaration references in the GMR to enable the driver to board the ferry/ train.

• Where it is not possible to enter the export declaration references and an easement is in place that allows this, traders can select the ‘Single Administrative Document (SAD)’ option when creating the GMR. This will mandate attendance at the IBF/port to release the hold on the GMR before boarding the ferry/ train.

If the movement of goods cannot be delayed and businesses do not want to use the NCTS BCP process then an alternative is to use the export procedure to move the goods out of the UK and then to start a union transit movement once they enter the EU.

Full details of all of HMRC’s systems are available on our service availability page, which is regularly updated – https://www.gov.uk/government/collections/hm-revenue-and-customs-service-availability-and-issues. We would encourage you to refer back to this page before embarking on any journey.

We apologise for any inconvenience this causes and we will update you as soon as we have more information.
10/03/2025 12:00 - 10/03/2025 12:30
CNS Compass Planned
Planned outage on to
See message from CNS*
Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:
Monday 10th March 1200-1230hrs midday

During this time the following impacts will be felt:

- Compass will not be available -
- Unit status updates will not reach Compass -
- All messaging will be queued & processed after restart -

All other CNS services will be available.

We thank you for your patience while we carry out this work.
Kindest regards
The CNS Team

 

 
06/03/2025 08:00 - 06/03/2025 17:52
NCTS/CTC Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .

We are experiencing problems with the New Computer Transit System (NCTS), and we are working to resolve the issue as quickly as possible. 
We are now formally invoking the NCTS Business Continuity Procedures (BCP) for all outbound transit movements.
The instructions below will allow goods to keep flowing until we fix the issue.
Under the Fallback process, an offline Transit Accompanying Document (TAD) should be used to progress the transit movement. This must be signed by the person making the declaration or their agent. The signatory used must be one of the same signatories on the Guarantee certificate lodged at the Office of Departure(s) being used.
For drivers already at inland border facilities, it is possible for an email version of the signed TAD to be sent to Border Force for them to print out and process. To do this you must email to the address shown on the Customs Office List (COL) for the Office of Departure you will be using.
If you are an Authorised Consignor using a Simplified Procedure and have been told that the NCTS business continuity procedure is in place, you must have pre-authorisation to start movements at the authorised premises. You will also need to provide the Driver/Haulier with a business continuity procedure document in the TAD format, signed by the holder of the procedure who is the person making the declaration or their agent.
• Where possible In GVMS enter the associated export declaration references in the GMR to enable the driver to board the ferry/ train.
• Where it is not possible to enter the export declaration references and an easement is in place that allows this, traders can select the ‘Single Administrative Document (SAD)’ option when creating the GMR. This will mandate attendance at the IBF/port to release the hold on the GMR before boarding the ferry/ train.
If the movement of goods cannot be delayed and businesses do not want to use the NCTS BCP process then an alternative is to use the export procedure to move the goods out of the UK and then to start a union transit movement once they enter the EU.

Full details of all of HMRC’s systems are available on our service availability page, which is regularly updated – https://www.gov.uk/government/collections/hm-revenue-and-customs-service-availability-and-issues. We would encourage you to refer back to this page before embarking on any journey.

We apologise for any inconvenience this causes and we will update you as soon as we have more information.
06/03/2025 08:00 - 06/03/2025 17:52
NCTS/CTC Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .
See message from HMRC

We are experiencing problems with the New Computer Transit System (NCTS), and we are working to resolve the issue as quickly as possible.  
You can make goods movements at this time however please be aware that there may be delays in processing. Unless your movement is urgent we recommend waiting until the issues are resolved. 
For those intending to use transit to move goods under the normal procedure and have not yet departed, we recommend that they do not travel to an Inland Border Facility (IBF) or a port to start a transit movement until the system is working again. There is more information about the Business Continuity Process within the Transit Manual Supplement (TMS).  
We apologise for any inconvenience this causes and we will update you as soon as we have more information. 
Thank you.
03/03/2025 09:32 - 06/03/2025 09:09
MCP Destin8 Unplanned
no:4 In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
05/03/2025 20:30 - 05/03/2025 23:30
NCTS/CTC Planned
Planned outage on to
See message from HMRC

We will be carrying out essential maintenance to the New Computerised Transit System (NCTS) XI & GB channels, on Wednesday 5th March 2025, timings as follows: 

• NCTS XI 20:30 – 22.00 Wed 05/03/25 Duration 1.5hrs
• NCTS GB 22:00 – 23.30 Wed 05/03/25 Duration 1.5hrs

Any NCTS data submitted during the periods above via the NCTS GB & XI service channels will be held and processed once the maintenance activity has concluded and the service is available again.

Please see NCTS service availability page to check for latest updates on system availability status.


HMRC apologises for any inconvenience.
05/03/2025 19:00 - 05/03/2025 23:00
ASM Online Services Planned
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
03/03/2025 10:46 - 05/03/2025 12:03
omar's test Unplanned
need to check this..


CCS-UK Planned Downtime on Saturday 11th January 2025 starting at 20:00 GMT to 23:00 GMT - Completed

 

Dear CCS-UK User,

This is to confirm the downtime notified above is now complete.

Normal messaging via CCS-UK is available, please come back to us if this not the case for you.

Messages sent during the downtime (if stored in the local queues) will now be transmitted to their destination, please allow some time for the response to be generated and sent back to you.

CCS-UK apologise for the inconvenience caused and thank you for your patience. 

 

 

Thanks and regards,

 

Manish Pillai
Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

 

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

 
14/02/2025 14:22 - 04/03/2025 17:11
ASM Online Services
asdfasd
24/02/2025 14:22 - 04/03/2025 17:11
ASM Online Services
asdfasd
03/03/2025 16:33 - 04/03/2025 17:11
Pentant Unplanned
Service degradation : Sequoia users are experiencing disruption via Pentant. This first started on .
03/03/2025 10:48 - 04/03/2025 17:11
CDS Test Service (TDR) Unplanned
whats happening here?


CCS-UK Planned Downtime on Saturday 11th January 2025 starting at 20:00 GMT to 23:00 GMT - Completed

 

Dear CCS-UK User,

This is to confirm the downtime notified above is now complete.

Normal messaging via CCS-UK is available, please come back to us if this not the case for you.

Messages sent during the downtime (if stored in the local queues) will now be transmitted to their destination, please allow some time for the response to be generated and sent back to you.

CCS-UK apologise for the inconvenience caused and thank you for your patience. 

 

 

Thanks and regards,

 

Manish Pillai
Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

 

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

 
06/02/2025 13:44 - 04/03/2025 17:11
GVMS
Hello this is the 1st line
2nd line under hello
3rd line under 2nd
03/03/2025 19:30 - 04/03/2025 17:11
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
21/02/2025 16:58 - 04/03/2025 17:10
MCP Destin8
erf42
hg5yg6
tg4565
03/03/2025 09:32 - 04/03/2025 17:10
MCP Destin8 Unplanned
no:3 In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
28/02/2025 14:46 - 04/03/2025 17:10
CDS Live Service Unplanned
fndtygnjy
tbhrfbh
11111111
03/01/2025 10:13 - 04/03/2025 17:10
CNS Compass
Edited Service degradation : Sequoia users are experiencing disruption via CNS. This first started on .
04/03/2025 12:20 - 04/03/2025 15:37
CDS Live Service Unplanned
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
04/03/2025 12:20 - 04/03/2025 13:29
CNS Compass Unplanned
Service degradation: Sequoia users are experiencing disruption via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
04/03/2025 12:20 - 04/03/2025 13:29
Pentant Unplanned
Service degradation: Sequoia users are experiencing disruption via Pentant. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
04/03/2025 12:20 - 04/03/2025 13:29
CCS-UK Unplanned
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
04/03/2025 12:20 - 04/03/2025 13:28
MCP Destin8 Unplanned
Service degradation: Sequoia users are experiencing disruption via MCP Plc. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
03/02/2025 13:58 - 03/03/2025 20:19
CCS-UK
Service degradation : Sequoia users are experiencing disruption via CCS-UK. This first started on .
21/02/2025 09:37 - 03/03/2025 20:19
CCS-UK
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .
See message from CCS-UK
Dear CCS-UK User,

Please be advised that CCS-UK is facing intermittent outages and it’s affecting all CCS-UK services.

All customers using CCS-UK for messaging may not be receiving responses to their messages due to this outage, messages will be queued and reprocessed as and when possible.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.

Thanks & Regards
Anushree Gadewar
BT Cargo Community Systems & CCS-UK
03/03/2025 10:00 - 03/03/2025 10:11
Pentant Planned
3 - check?

2 - check?

1 - check?


In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
03/03/2025 10:00 - 03/03/2025 10:10
Pentant Planned
1 - check?


In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
03/03/2025 10:00 - 03/03/2025 10:10
Pentant Planned
2 - check?

1 - check?


In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
03/03/2025 09:49 - 03/03/2025 09:51
CDS Live Service Planned
no@1


In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
03/03/2025 09:49 - 03/03/2025 09:51
MCP Destin8 Planned
no@2


In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
03/03/2025 09:50 - 03/03/2025 09:51
MCP Destin8 Planned
no@3


In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
03/03/2025 09:32 - 03/03/2025 09:35
MCP Destin8 Unplanned
In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
03/03/2025 09:32 - 03/03/2025 09:35
MCP Destin8 Unplanned
no:2 In order to carry out essential system maintenance, ASM Online Services will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
01/03/2025 15:00 - 01/03/2025 21:00
CCS-UK Planned
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 1st March 2025 starting at 15:00 GMT to 21:00 GMT (up to 6 Hrs). This outage will impact ALL CCS-UK services during this time.

“The following guidance has been produced by HMRC to ensure that any disruption to UK exports via CCS-UK is kept to a minimum during the CCS-UK planned outage on Saturday 1st March 2025 starting at 15:00 GMT to 21:00 GMT (up to 6 Hrs).

Wherever possible, and subject to capacity, UK export freight should be delivered to the ITSF/Airline ahead of the outage.

During the CCS-UK outage, UK export freight arriving within the ITSF/Airlines premises should be checked-in as normal.

If the MUCR has not yet been arrived, the ITSF/Airlines can then make use of the Make and Manage a Declaration Online Service (on Gov.UK and also known as the CDS Exports UI) to arrive a MUCR. If clearance is obtained for the MUCR (SOE C) the ITSFs/Airlines can use the “Released by TSO” functionality within their systems to then load and depart the consignment/flight. They will also need to retain a copy of clearance from the Make and Manage a Declaration Online Service for audit purposes.

If the MUCR has already been arrived by another ITSF or DEP operator and has P2P, ITSF/Airlines can use the “Released by TSO” functionality within their systems to then load and depart the consignment/flight. They will also need to retain a copy of clearance from the ITSF/DEP operator who obtained P2P and must check the status of the MUCR using the Make and Manage a Declaration Online Service or their own software once CCS-UK is restored.

ITSF/Airlines should not use the online service to send a departure message. This message will be sent to CDS from their own software once CCS-UK is restored.

In order to avoid potential issues, ITSF/Airlines are advised to ensure that staff working during the outage period have the credentials to access the Make and Manage a Declaration Online Service (MAMEDO) and have tried to log on ahead of the outage. They should also ensure that senior staff with access to the “Released by TSO” functionality are on site to make use of it and to ensure these guidelines are applied compliantly.“

CCS-UK and HMRC apologises for the short notice and the inconvenience caused, thank you for your patience.
24/02/2025 00:00 - 28/02/2025 23:00
ASM Online Services Planned
TESTING: In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete but will not be able to view or prepare Safety & Security declarations or Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
27/02/2025 16:45 - 28/02/2025 16:46
MCP Destin8 Planned
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i;i00
28/02/2025 11:06 - 28/02/2025 15:47
CNS Compass Unplanned
Service degradation: Sequoia users are experiencing disruption for inventory linked CDS declarations via CNS. This first started on .
See message from CNS
Dear Customer

We are writing to inform you of current delays affecting message updates within the Compass application. These delays are impacting the timely processing of clearances and TOS updates.

We understand this is causing disruption, and our technical team is working diligently to resolve the issue as quickly as possible. We are actively addressing the backlog of messages and are implementing a solution.

We anticipate providing a further update at 2 PM today with the latest progress.

Please be assured that the Compass platform remains accessible, and all other CNS services are functioning normally.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service.

With kind regards,

The CNS Team
28/02/2025 14:44 - 28/02/2025 14:50
CDS Live Service Unplanned
cjcmacbnascc
svs\vv\s

vssv
vsvvfs
28/02/2025 14:46 - 28/02/2025 14:50
CDS Live Service Unplanned
dfhbths
dgz
drzegreregdrgee
28/02/2025 14:46 - 28/02/2025 14:50
CDS Live Service Unplanned
fhdrtyrtydnhdty
hrts
h54u
dgfbtgf
28/02/2025 13:58 - 28/02/2025 14:01
MCP Destin8 Unplanned
testing this new
bug and checking
for indention...!
fest
done and dusted
26/02/2025 15:10 - 26/02/2025 15:40
CNS Compass Unplanned
Service degradation: Sequoia users are experiencing disruption via **CNS**. This first started on **13:00**.
See message from CNS
CNS users facing slow transmission issues.
22/02/2025 16:45 - 23/02/2025 16:45
MCP Destin8 Planned
asdfwew
drge
21/02/2025 16:41 - 21/02/2025 21:48
CDS Live Service Planned
fgtfvgthfn
21/02/2025 16:50 - 21/02/2025 17:59
MCP Destin8 Planned
sfdfre
21/02/2025 16:47 - 21/02/2025 16:54
MCP Destin8
xasesfwe
21/02/2025 15:53 - 21/02/2025 16:03
CCS-UK
cfbfdbf
fddrthtr
tfhtfhtrhtr
drthrt
hrhjrthj
thtrhrt
this is finished..

regards,

Omar Khan
21/02/2025 15:49 - 21/02/2025 15:52
CDS Live Service
bvrstgr
rtgr
egtrt
21/02/2025 15:43 - 21/02/2025 15:46
CDS Live Service
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wceplp;
21/02/2025 15:37 - 21/02/2025 15:40
MCP Destin8
just testing
double lines
17/02/2025 13:58 - 21/02/2025 13:58
ASM Online Services
New Planned outage for feb 17th 
17/02/2025 13:56 - 21/02/2025 13:56
ASM Online Services
Test Planned Outage 2pm feb 14 for feb 17
17/02/2025 09:34 - 21/02/2025 09:34
ASM Online Services
Planned outage for w/c 17th Feb 2025
21/02/2025 06:34 - 21/02/2025 08:50
CCS-UK
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
23/01/2025 10:34 - 19/02/2025 12:38
omar's test
THIS IS A test
THIS IS ALSO A TEST ON A NEW LINE
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27/01/2025 15:49 - 19/02/2025 12:38
omar's test
sadfghjuikolp;csskjkjj
34567890-dacdasccs
ttttttttttttttttttttttttttuddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd££££££££££££££££££?
10/02/2025 15:38 - 18/02/2025 10:58
ASM Online Services
Planned test 1
27/01/2025 15:51 - 17/02/2025 14:30
omar's test

CCS-UK Planned Downtime on Saturday 11th January 2025 starting at 20:00 GMT to 23:00 GMT - Completed

 

Dear CCS-UK User,

This is to confirm the downtime notified above is now complete.

Normal messaging via CCS-UK is available, please come back to us if this not the case for you.

Messages sent during the downtime (if stored in the local queues) will now be transmitted to their destination, please allow some time for the response to be generated and sent back to you.

CCS-UK apologise for the inconvenience caused and thank you for your patience. 

 

 

Thanks and regards,

 

Manish Pillai
Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

 

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

 
04/02/2025 09:45 - 17/02/2025 14:30
NCTS/CTC
Service degradation : Sequoia users are experiencing disruption via HMRC. This first started on . 
Any Transmissions sent on Arrival and Departure after 09:45 GMT with no response will need to contact the NCTS Helpdesk (ncts.helpdesk@hmrc.gov.uk) for more information.
13/02/2025 12:30 - 13/02/2025 12:45
MCP Destin8
Planned outage on to
See message from MCP Plc

Destin8 Scheduled Downtime

Please be advised that Destin8 will be updated to version 5.25.0 on Thursday 13th February 2025 at 12:30hrs and will be temporarily unavailable for up to 15 minutes. To view the release notes click here

If you require any further information or assistance, then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
12/02/2025 16:06 - 12/02/2025 16:47
CDS Test Service (TDR)
Service degradation: The CDS TDR planned outage has been extended.
See message from HMRC

We are emailing to advise you that the CDS TDR Service is still unavailable.

We will update you as soon as the planned maintenance activity is complete and the TDR service is restored.

We apologise for any inconvenience caused.

Kind regards,

TDR Communications Team
12/02/2025 13:00 - 12/02/2025 16:00
CDS Test Service (TDR)
Planned outage on to
See message from HMRC

The CDS TDR Service will be unavailable from:

1pm on Wednesday 12th February 2025 until 4pm on Wednesday 12th February 2025.

There will be a complete outage during this period.
11/02/2025 11:24 - 11/02/2025 11:25
ASM Online Services
Planned 5
11/02/2025 11:24 - 11/02/2025 11:25
ASM Online Services
Unplanned 5
11/02/2025 11:06 - 11/02/2025 11:23
ASM Online Services
Unplanned 4
11/02/2025 10:30 - 11/02/2025 10:57
ASM Online Services
New unplanned notice 3
11/02/2025 10:29 - 11/02/2025 10:30
ASM Online Services
New Planned notice 3
11/02/2025 10:26 - 11/02/2025 10:27
ASM Online Services
Enter a new message or select a template
11/02/2025 08:06 - 11/02/2025 10:26
ASM Online Services
New notice not planned
11/02/2025 08:29 - 11/02/2025 10:18
ASM Online Services
New notice is planned
10/02/2025 14:30 - 10/02/2025 15:39
CDS Live Service
Service degradation : Sequoia users are experiencing disruption via HMRC. This first started on .
10/02/2025 15:36 - 10/02/2025 15:38
ASM Online Services
dfzgadfghdf ghdfghfgh
10/02/2025 15:35 - 10/02/2025 15:36
ASM Online Services
Test Planned Outage no end date
09/02/2025 22:00 - 10/02/2025 04:00
CNS Compass
Planned outage on to
See message from CNS
Dear Customer,

CNS will be performing updates to our core infrastructure, starting at 22:00hrs Sunday 9th February and completing by 04:00hrs Monday 10th February 2025.

This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected. However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.

In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

The updates have been tested in our lower environments, and we expect no disruption to Services as we update our Production environment.

These updates are part of a series of work to be performed over 8 separate occasions. This will be the fourth of 8.

We are happy to share the full schedule for this project below:

1. Sunday 19th January 2025 from 2200hrs to Monday 20th January 2025 0400hrs
2. Sunday 26th January 2025 from 2200hrs to Monday 27th January 2025 0400hrs
3. Sunday 2nd February 2025 from 2200hrs to Monday 3rd February 2025 0400hrs
4. Sunday 9th February 2025 from 2200hrs to Monday 10th February 2025 0400hrs
5. Sunday 16th February 2025 from 2200hrs to Monday 17th February 2025 0400hrs
6. Sunday 23rd February 2025 from 2200hrs to Monday 24th February 2025 0400hrs
7. Sunday 2nd March 2025 from 2200hrs to Monday 3rd March 2025 0400hrs
8. Sunday 9th March 2025 from 2200hrs to Monday 10th March 2025 0400hrs

We would like to reiterate that we do not expect any disruption to any of our services while our team performs this series of work.

Thank you.
Kind regards,
The CNS Team
21/01/2025 04:13 - 04/02/2025 15:27
NCTS/CTC
NCTS Phase 5 Final State Rules

HMRC have confirmed that the NCTS service is now operating normally. 

HMRC experienced technical difficulties with the deployment and the service remained offline until 04:13 this morning. Information on the HMRC NCTS service availability pages on gov.uk does not appear to accurately reflect the system status/times.

We are still seeing some issues related to the application of rules that should have ended when final state rules were implemented. Please continue to let us know if you are receiving unexpected error messages. Whilst these issues are not with Sequoia, we are raising them with HMRC as they occur. 

There were also issues yesterday, where departures were not receiving the IE928 Positive Acknowledgement notification in response to a declaration. This was due to HMRC introducing a change to their system to supress this message ahead of the go-live for ‘final state rules’. This has now been fixed.
28/01/2025 12:30 - 28/01/2025 12:45
MCP Destin8
Planned outage on to
See message from MCP Plc
Please be advised that Destin8 will be updated to version 5.24.0 on Tuesday 28 January 2025 at 12:30hrs and will be temporarily unavailable for up to 15 minutes.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
13/01/2025 09:54 - 28/01/2025 11:31
MCP Destin8
sdsd  sdfg dfgasdfvbxvb

ijfdsjf54564531


65+6565+65+65
23/01/2025 12:00 - 23/01/2025 14:47
CDS Test Service (TDR)
Planned outage on to
See message from HMRC
The CDS TDR Service will be unavailable from:

  • 12pm on Thursday 23rd January 2025 until 5pm on Thursday 23rd January 2025.

There will be a complete outage during this period.
20/01/2025 14:49 - 21/01/2025 06:00
NCTS/CTC
Service degradation : Sequoia users are experiencing disruption with missing IE928 (Positive Acknowledgment) messages via HMRC. This first started on . 

NCTS Helpdesk have advised the ASM Service Desk with the following - Many traders are having issues, alongside IE928’s not being generated and declarations being accepted automatically despite being normal procedure. The NCTS Helpdesk are investigating this issue and have raised it internally. 
21/01/2025 00:15 - 21/01/2025 04:30
NCTS/CTC
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .
See message from HMRC
Dear customer,

NCTS5 Great Britain (GB) and Northern Ireland (XI) unplanned downtime

We recently confirmed that on Monday 20 January 2025 the NCTS GB & XI services would be unavailable from 22:00 until 00:15 on 21 January, while we implemented Final State rules.

Unfortunately, HMRC are experiencing technical difficulties with the deployment of the update to the NCTS5 service, and it remains currently offline.

Unless your goods movement is urgent, we recommend waiting to submit transit declarations until the service is restored.

For those intending to use transit to move goods which have not yet departed, we recommend that they do not travel to an Inland Border Facility (IBF) to start a transit movement until the system is working again.

There is more information about the Business Continuity Process in the Transit Manual Supplement (TMS).

Please accept our apologies for any inconvenience caused.


Thank you,
HMRC
20/01/2025 22:00 - 21/01/2025 00:15
NCTS/CTC
Planned outage on to
See message from HMRC
Dear customer,

To help you prepare for the introduction of NCTS5 Final State rules we are issuing regular updates. You can find all our updates on gov.uk. Please note it may take up to 1 week for the newsletter page to be updated.

Implementation of NCTS5 Final State rules and downtime

The transition from NCTS5 Transitional State to NCTS5 Final State, in Northern Ireland (NI) and Great Britain (GB), will take place on 21 January 2025.

Some providers of commercial software will be switching their software version from NCTS5 Transitional State to NCTS5 Final State, and they should be contacting their clients to confirm when this will take place. However, it is recommended that businesses proactively check with their providers in advance of 21 January 2025.

Monday 20 January 2025 to Tuesday 21 January 2025

The XI service will be unavailable from 22:00 on 20 January to 00:15 on 21 January GMT (Greenwich Mean Time).

The GB service will be unavailable from 23:00 on 20 January to 00:15 on 21 January GMT (Greenwich Mean Time)

Important

For Departures, the movement must reach at least ‘Accepted’ status before the above start times.

If the movement is still in the ‘Submitted’ status when the service becomes unavailable, the customs office will need to reject the movement once the system becomes available as it will not progress any further.

For Arrivals, movements are unaffected and should be able to progress from all statuses.

While NCTS is down, you should refrain, where possible, from moving goods under the Normal procedure which requires attending Inland Border Facilities (IBFs) or ports to start movements.

If you must move goods and have been unable to submit the declarations prior to the start of system downtime, you will be able to use the existing manual fallback procedure, although we recommend you do not travel to an Inland Border Facility (IBF) to start a transit movement until the system is available. You can find the manual fallback process in the Transit Manual Supplement.

If you require urgent support during this time, please contact: -

• NCTS Helpdesk – ncts.helpdesk@hmrc.gov.uk or 0300 322 7095

• NCTS Supervising Office – isbc.nctssupervisingoffice@hmrc.gov.uk or 0300 322 9452.

Please look out for our webinar on 7 January 2025 where we will cover the downtime and business continuity subjects above in more depth.

You can join the webinar using the following link: -

NCTS5 Webinar 7 – Tuesday 7th January 2025 at 10.00 hrs

HMRC will update our service availability page to advise when each service has successfully gone live.

Thank you,

HMRC
19/01/2025 22:00 - 20/01/2025 04:00
CNS Compass
Planned outage on to
See message from CNS
Dear Customer,

CNS will be performing updates to our core infrastructure, starting at 22:00hrs Sunday 19th January and completing by 04:00hrs Monday 20th January 2025.

This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected. However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.

In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

The updates have been tested in our lower environments, and we expect no disruption to Services as we update our Production environment.

These updates are part of a series of work to be performed over 8 separate occasions. This will be the first of 8.

We are happy to share the full schedule for this project below:

1.      Sunday 19th January 2025 2200hrs Monday 20th January 2025 0400hrs
2.      Sunday 26th January 2025 2200hrs Monday 27th January 2025 0400hrs
3.      Sunday 2nd February 2025 2200hrs Monday 3rd February 2025 0400hrs
4.      Sunday 9th February 2025 2200hrs Monday 10th February 2025 0400hrs
5.      Sunday 16th February 2025 2200hrs Monday 17th February 2025 0400hrs
6.      Sunday 23rd February 2025 2200hrs Monday 24th February 2025 0400hrs
7.      Sunday 2nd March 2025 2200hrs Monday 3rd March 2025 0400hrs
8.      Sunday 9th March 2025 2200hrs Monday 10th March 2025 0400hrs

We would like to reiterate that we do not expect any disruption to any of our services while our team performs this series of work.

Thank you.
Kind regards,
The CNS Team
18/12/2024 11:22 - 16/01/2025 13:16
GVMS
Changes to GVMS route selections due to the temporary closure of Holyhead Port.
See message from HMRC
Dear customer,

Following weather damage caused by Storm Darragh, Holyhead Port has needed to temporarily close for urgent repair works and is not expected to open until at least 15 January 2025.

HMRC continues to work with Holyhead Port, the affected maritime carriers and with Border Force to monitor the situation. We recognise the temporary closure of this commercial port location will cause disruption, and we are actively engaged with these stakeholders to support and facilitate contingency arrangements where possible.

We can confirm that HMRC’s Customs Declaration Service (CDS) and Goods Vehicle Movement Service (HMRC) systems continue to operate without issue.

We have agreed contingency routes with affected carriers and this means you may need to make some changes to routes you select on HMRC. Full details are set out below, but Holyhead should not be used for either imports or exports. We can also reassure you that you will not be penalised for selecting the routes set out below while Holyhead remains closed. Please ensure to check the sailing schedule of the carrier you wish to travel with for further details during this period.

Imports from Ireland to Great Britain

Declarants should continue to submit import declarations into GB as normal. Please be assured that where a contingency arrangement has been agreed, your declaration will automatically update to reflect the port you are arriving at.

Hauliers should select the following routes on HMRC:

• For journeys from Dublin – Fishguard, select the ‘Rosslare – Fishguard’ route on HMRC

• For journeys from Dublin – Birkenhead/Liverpool, select the ‘Dublin – Liverpool’ route on HMRC

• For journeys from Dublin – Heysham, select the ‘Dublin – Heysham’ route on HMRC.

Exports from Great Britain to Ireland

Declarants should ensure the Arrived Export location declared on the declaration matches the Arrived Export location that the goods will leave from and the route that is selected in HMRC. If the Arrived Export location of exit does not match between the declaration and HMRC, the Goods Movement Reference (GMR) will not be allowed to check-in as the declaration cannot be correctly confirmed as departed.

If the location the goods will leave from changes after an export declaration has been submitted, the declarant must cancel their CDS Arrived Export declaration and submit a new CDS Arrived Export declaration with the revised routing Arrived Export location code in Data Element 5/23.

Hauliers should select the following routes on HMRC:

• For journeys from Fishguard – Dublin, select the ‘Fishguard – Rosslare’ route on HMRC

• For journeys from Birkenhead/Liverpool – Dublin, select the ‘Liverpool – Dublin’ route on HMRC

• For journeys from Heysham – Dublin, select the ‘Heysham – Dublin’ route on HMRC.
We will communicate with you further in January and we know more about when Holyhead Port will reopen.
20/12/2024 15:23 - 21/12/2024 15:24
ASM Online Services
This is Planned Helios Outage template TEST. In order to carry out essential system maintenance, ASM (UK) Ltd will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia, however you can still prepare your declarations ready to send once the outage is complete.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
20/12/2024 14:59 - 21/12/2024 15:00
ASM Online Services
Planned outage on to
See message from ASM (UK) Ltd
This is HMRC/CSP test.
20/12/2024 15:42 - 20/12/2024 15:43
MCP Destin8
Service degradation: Sequoia users are experiencing disruption via MCP Plc. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
20/12/2024 15:36 - 20/12/2024 15:42
MCP Destin8
Service degradation: Sequoia users are experiencing disruption via MCP Plc. This first started on .
See message from MCP Plc
This is MCP test.
20/12/2024 15:30 - 20/12/2024 15:36
MCP Destin8
Service degradation : Sequoia users are experiencing disruption via MCP Plc. This first started on .
20/12/2024 15:11 - 20/12/2024 15:23
ASM Online Services
Test In order to carry out essential system maintenance, ASM (UK) Ltd will be unavailable between  and . During this time you will be unable to send and receive messages in Sequoia, however you can still prepare your declarations ready to send once the outage is complete.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
19/12/2024 09:51 - 19/12/2024 09:52
ASM Online Services
test2
18/12/2024 11:07 - 18/12/2024 17:00
ASM Online Services
Planned outage on to
See message from ASM (UK) Ltd
This is a Test HMRC status update.
18/12/2024 13:53 - 18/12/2024 17:00
MCP Destin8
Planned outage on to
See message from MCP Plc
CSP Planned TEST outage.