18/06/2026 13:35 - 19/06/2026 13:35

Planned outage on Thursday, 18 June 2026 at 14:35 BST to Friday, 19 June 2026 at 14:35 BST

See message from CDS Live Service

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16/06/2026 09:23 - 16/06/2026 09:25

Planned outage on Tuesday, 16 June 2026 at 10:23 BST to Tuesday, 16 June 2026 at 10:25 BST

See message from MCP

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27/04/2026 09:54 - 08/06/2026 08:30

unplanned outage

02/06/2026 11:30 - 08/06/2026 08:30

Service degradation: Users are reporting disruption with the HMRC service. This first started on Tuesday, 2 June 2026 at 12:30 BST.

See message from HMRC

We are aware that following the implementation of NCTS6 on 01 June 2026 some customers using third-party software are receiving errors, In Sequoia this results in your declaration showing "Declaration Failed To Send".

This is currently under urgent investigation by HMRC, who are working directly with impacted software developers (SWDs).

What you need to do:

If you are a user of third-party software and receive the above error when submitting a declaration, you should:

• Review all declaration data fields to ensure the correct information has been entered

• Amend any data that has been entered incorrectly

• Attempt to resubmit your declaration

Please do not escalate additional instances of the above to our NCTS Helpdesk or Supervising Office as we have sufficient examples to fully investigate.

We will provide a further update once more information becomes available.

Thank you

HMRC

28/05/2026 13:27 - 08/06/2026 08:29

Unplanned outage with ASM Online Services. This first started on Thursday, 28 May 2026 at 14:27 BST.

See message from ASM Online Services

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28/05/2026 13:38 - 08/06/2026 08:29

Service degradation: Users are reporting disruption with the ASM Online Services. This first started on Thursday, 28 May 2026 at 14:38 BST.

See message from TDR Communications

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28/05/2026 14:12 - 08/06/2026 08:29

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 28 May 2026 at 15:12 BST.

See message from Pentant

message here

04/06/2026 06:58 - 04/06/2026 07:26

Unplanned outage with HMRC. This first started on Thursday, 4 June 2026 at 07:58 BST.

See message from HMRC

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04/06/2026 06:57 - 04/06/2026 06:58

Unplanned outage with ICS2. This first started on Thursday, 4 June 2026 at 07:57 BST.

See message from ICS2

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03/06/2026 10:17 - 03/06/2026 12:27

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Wednesday, 3 June 2026 at 11:17 BST.

29/05/2026 11:13 - 02/06/2026 14:52

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:13 BST.

29/05/2026 11:21 - 02/06/2026 14:52

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29/05/2026 11:23 - 02/06/2026 14:52

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:23 BST.

29/05/2026 11:33 - 02/06/2026 14:52

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:33 BST.

29/05/2026 11:14 - 02/06/2026 14:52

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 29 May 2026 at 12:14 BST.

01/06/2026 15:23 - 01/06/2026 15:51

Service degradation: Users are reporting disruption via CNS. This first started on Monday, 1 June 2026 at 16:23 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

27/05/2026 15:54 - 27/05/2026 15:59

Service degradation: Users are reporting disruption via MCP. This first started on Wednesday, 27 May 2026 at 16:54 BST.

See message from MCP

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22/05/2026 10:29 - 22/05/2026 10:30

File upload is currently experiencing problems

22/05/2026 10:27 - 22/05/2026 10:29

Service degradation: Users are reporting disruption via File Upload. This first started on Friday, 22 May 2026 at 11:27 BST.

See message from File Upload

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22/05/2026 10:11 - 22/05/2026 10:26

Service degradation : Users are reporting disruption with the ASM Online Services function in Sequoia. This first started on Friday, 22 May 2026 at 11:11 BST.

22/05/2026 06:32 - 22/05/2026 07:27

Service degradation: Users are reporting disruption via ICS2. This first started on Friday, 22 May 2026 at 07:32 BST.

See message from ICS2

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22/05/2026 06:31 - 22/05/2026 07:26

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 22 May 2026 at 07:31 BST.

21/05/2026 14:18 - 21/05/2026 14:19

Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 21 May 2026 at 15:18 BST.

See message from HMRC

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21/05/2026 14:17 - 21/05/2026 14:18

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 15:17 BST.

See message from CCS-UK

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21/05/2026 14:05 - 21/05/2026 14:16

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 15:05 BST.

See message from MCP

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21/05/2026 14:06 - 21/05/2026 14:16

Planned outage on Thursday, 21 May 2026 at 15:06 BST to Thursday, 21 May 2026 at 15:10 BST

See message from CNS

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See further guidance from the ASM Service Desk

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21/05/2026 14:07 - 21/05/2026 14:16

Planned outage on Thursday, 21 May 2026 at 15:07 BST to Thursday, 21 May 2026 at 15:10 BST

See message from CNS

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See further guidance from the ASM Service Desk

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21/05/2026 14:01 - 21/05/2026 14:16

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 15:01 BST.

21/05/2026 14:02 - 21/05/2026 14:03

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 15:02 BST.

See message from MCP

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21/05/2026 09:28 - 21/05/2026 13:42

roshan test

21/05/2026 13:39 - 21/05/2026 13:41

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 21 May 2026 at 14:39 BST.

See message from CNS

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21/05/2026 13:35 - 21/05/2026 13:40

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:35 BST.

21/05/2026 13:30 - 21/05/2026 13:35

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:30 BST.

See message from CCS-UK

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21/05/2026 13:26 - 21/05/2026 13:27

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:26 BST.

See message from CCS-UK

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21/05/2026 13:24 - 21/05/2026 13:25

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:24 BST.

21/05/2026 13:23 - 21/05/2026 13:24

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:23 BST.

See message from CCS-UK

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21/05/2026 13:22 - 21/05/2026 13:23

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:22 BST.

21/05/2026 13:20 - 21/05/2026 13:21

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 14:20 BST.

See message from CCS-UK

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21/05/2026 10:45 - 21/05/2026 12:21

Planned outage on Thursday, 21 May 2026 at 11:45 BST to Thursday, 21 May 2026 at 16:45 BST

See message from CCS-UK

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21/05/2026 09:18 - 21/05/2026 10:43

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 21 May 2026 at 10:18 BST.

See message from MCP

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21/05/2026 09:22 - 21/05/2026 10:43

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 21 May 2026 at 10:22 BST.

See message from CCS-UK

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21/05/2026 09:19 - 21/05/2026 10:43

Service degradation: Users are reporting disruption via GVMS. This first started on Thursday, 21 May 2026 at 10:19 BST.

See message from GVMS

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21/05/2026 09:21 - 21/05/2026 10:43

Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 21 May 2026 at 10:21 BST.

See message from HMRC

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21/05/2026 09:20 - 21/05/2026 10:43

Service degradation: Users are reporting disruption via ICS2. This first started on Thursday, 21 May 2026 at 10:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

21/05/2026 09:08 - 21/05/2026 09:09

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:08 BST and Thursday, 28 May 2026 at 10:09 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 09:06 - 21/05/2026 09:07

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:06 BST and Thursday, 28 May 2026 at 10:06 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 09:04 - 21/05/2026 09:05

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 10:04 BST and Thursday, 21 May 2026 at 10:30 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 08:32 - 21/05/2026 08:35

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 09:32 BST and Thursday, 21 May 2026 at 09:45 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 08:28 - 21/05/2026 08:30

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 09:28 BST and Thursday, 28 May 2026 at 09:55 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 07:53 - 21/05/2026 07:54

In order to carry out essential system maintenance, ICS2 will be unavailable between Thursday, 21 May 2026 at 08:53 BST and Thursday, 21 May 2026 at 08:55 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/05/2026 07:50 - 21/05/2026 07:51

In order to carry out essential system maintenance, HMRC will be unavailable between Thursday, 21 May 2026 at 08:50 BST and Thursday, 21 May 2026 at 08:52 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 15:25 - 21/05/2026 07:33

Service degradation: Users are reporting disruption with ICS2. This first started on Wednesday, 20 May 2026 at 16:25 BST.

20/05/2026 14:50 - 20/05/2026 14:51

In order to carry out essential system maintenance, CCS-UK will be unavailable between Wednesday, 20 May 2026 at 15:50 BST and Wednesday, 20 May 2026 at 15:51 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 14:44 - 20/05/2026 14:48

In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 15:44 BST and Wednesday, 20 May 2026 at 15:45 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 11:16 - 20/05/2026 14:18

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Wednesday, 20 May 2026 at 12:16 BST and Wednesday, 20 May 2026 at 12:21 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 11:05 - 20/05/2026 14:18

Planned outage on Wednesday, 20 May 2026 at 12:05 BST to Wednesday, 20 May 2026 at 12:07 BST

See message from CCS-UK

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See further guidance from the ASM Service Desk

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20/05/2026 11:14 - 20/05/2026 14:18

Service degradation: Users are reporting disruption via CDS Test Service (TDR). This first started on Wednesday, 20 May 2026 at 12:14 BST.

See message from CDS Test Service (TDR)

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20/05/2026 11:06 - 20/05/2026 14:18

Service degradation: Users are reporting disruption via HMRC. This first started on Wednesday, 20 May 2026 at 12:06 BST.

See message from HMRC

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14/05/2026 13:22 - 20/05/2026 13:22

Planned outage on Thursday, 14 May 2026 at 14:22 BST to Wednesday, 20 May 2026 at 14:22 BST

See message from test

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20/05/2026 11:02 - 20/05/2026 11:03

Service degradation: Users are reporting disruption via MCP. This first started on Wednesday, 20 May 2026 at 12:02 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

20/05/2026 10:53 - 20/05/2026 10:56

Service degradation : Users are reporting disruption via HMRC. This first started on Wednesday, 20 May 2026 at 11:53 BST.

20/05/2026 10:55 - 20/05/2026 10:56

Service degradation : Users are reporting disruption via Pentant. This first started on Wednesday, 20 May 2026 at 11:55 BST.

20/05/2026 10:52 - 20/05/2026 10:55

Service degradation : Users are reporting disruption via Pentant. This first started on Wednesday, 20 May 2026 at 11:52 BST.

19/05/2026 10:51 - 20/05/2026 10:51

Service degradation : Users are reporting disruption via CCS-UK. This first started on Tuesday, 19 May 2026 at 11:51 BST.

19/05/2026 11:03 - 20/05/2026 10:51

Service degradation : Users are reporting disruption via Pentant. This first started on Tuesday, 19 May 2026 at 12:03 BST.

20/05/2026 10:34 - 20/05/2026 10:35

In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:34 BST and Wednesday, 20 May 2026 at 11:35 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 10:28 - 20/05/2026 10:33

In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:28 BST and Wednesday, 20 May 2026 at 11:29 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

20/05/2026 10:21 - 20/05/2026 10:27

In order to carry out essential system maintenance, HMRC will be unavailable between Wednesday, 20 May 2026 at 11:21 BST and Wednesday, 20 May 2026 at 11:22 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

19/05/2026 11:03 - 19/05/2026 11:06

Planned outage on Tuesday, 19 May 2026 at 12:03 BST to Tuesday, 19 May 2026 at 12:06 BST

See message from Pentant

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See further guidance from the ASM Service Desk

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19/05/2026 10:35 - 19/05/2026 10:39

Planned outage on Tuesday, 19 May 2026 at 11:35 BST to Tuesday, 19 May 2026 at 11:39 BST

See message from CCS-UK

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See further guidance from the ASM Service Desk

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19/05/2026 10:37 - 19/05/2026 10:39

Planned outage on Tuesday, 19 May 2026 at 11:37 BST to Tuesday, 19 May 2026 at 11:39 BST

See message from Pentant

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See further guidance from the ASM Service Desk

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19/05/2026 10:32 - 19/05/2026 10:38

Service degradation: Users are reporting disruption via MCP. This first started on Tuesday, 19 May 2026 at 11:32 BST.

See message from MCP

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19/05/2026 08:27 - 19/05/2026 08:28

Service degradation : Users are reporting disruption via ASM. This first started on Tuesday, 19 May 2026 at 09:27 BST.

18/05/2026 11:04 - 19/05/2026 08:21

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15/05/2026 08:48 - 19/05/2026 08:20

Service degradation: Users are reporting disruption with ICS2. This first started on Friday, 15 May 2026 at 09:48 BST.

There are still delays with ICS2 declaration responses of between 20 minutes to 1 hour. This first started on Friday, 15th May 2026 at 09:48 BST and is ongoing. For further questions or information please contact the customs office of first entry.

18/05/2026 11:20 - 18/05/2026 11:22

Testing live status for playwright test

18/05/2026 11:17 - 18/05/2026 11:18

Testing live status for playwright test

18/05/2026 11:03 - 18/05/2026 11:05

Planned outage on Monday, 18 May 2026 at 12:03 BST to Monday, 18 May 2026 at 12:05 BST

See message from HMRC

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18/05/2026 10:28 - 18/05/2026 10:30

Planned outage on Monday, 18 May 2026 at 11:28 BST to Monday, 18 May 2026 at 11:30 BST

See message from CCS-UK

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18/05/2026 06:20 - 18/05/2026 06:41

Planned outage on Monday, 18 May 2026 at 07:20 BST to Monday, 18 May 2026 at 07:41 BST

See message from HMRC

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See further guidance from the ASM Service Desk

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15/05/2026 14:24 - 18/05/2026 06:16

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 15:24 BST.

See message from HMRC

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15/05/2026 08:48 - 15/05/2026 15:51

Service degradation: Users are reporting disruption with ICS2. This first started on Friday, 15 May 2026 at 09:48 BST.

See message from ICS2

There are still delays with ICS2 declaration responses of between 20 minutes to 1 hour. This first started on Thursday, 9 April 2026 at 09:48 BST and is ongoing. For further questions or information please contact the customs office of first entry.

15/05/2026 14:30 - 15/05/2026 14:50

Planned outage on Friday, 15 May 2026 at 15:30 BST to Friday, 15 May 2026 at 15:50 BST

See message from ICS2

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See further guidance from the ASM Service Desk

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15/05/2026 13:53 - 15/05/2026 14:24

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 14:53 BST.

See message from HMRC

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15/05/2026 13:09 - 15/05/2026 14:24

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 14:09 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 13:09 - 15/05/2026 14:24

Service degradation: Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 14:09 BST.

See message from ICS2

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15/05/2026 13:04 - 15/05/2026 13:12

Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 14:04 BST.

See message from GVMS

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15/05/2026 10:20 - 15/05/2026 13:11

Planned outage on Friday, 15 May 2026 at 11:20 BST to Friday, 15 May 2026 at 15:00 BST

See message from CCS-UK

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See further guidance from the ASM Service Desk

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15/05/2026 12:19 - 15/05/2026 13:04

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:19 BST.

15/05/2026 12:49 - 15/05/2026 13:04

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:49 BST.

15/05/2026 12:51 - 15/05/2026 13:04

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:51 BST.

15/05/2026 12:55 - 15/05/2026 13:04

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:55 BST.

15/05/2026 12:07 - 15/05/2026 13:03

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:07 BST.

15/05/2026 12:09 - 15/05/2026 13:03

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:09 BST.

15/05/2026 12:09 - 15/05/2026 13:03

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:09 BST.

15/05/2026 12:11 - 15/05/2026 13:03

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15/05/2026 12:12 - 15/05/2026 13:03

Enter a new message or select a template

15/05/2026 12:12 - 15/05/2026 13:03

Enter a new message or select a template

15/05/2026 12:12 - 15/05/2026 13:03

Enter a new message or select a template

15/05/2026 12:15 - 15/05/2026 13:03

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:15 BST.

15/05/2026 12:17 - 15/05/2026 13:03

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:17 BST.

15/05/2026 12:30 - 15/05/2026 13:00

Planned outage on Friday, 15 May 2026 at 13:30 BST to Friday, 15 May 2026 at 14:00 BST

See message from MCP

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See further guidance from the ASM Service Desk

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15/05/2026 12:47 - 15/05/2026 12:48

Testing live status for playwright test

15/05/2026 12:16 - 15/05/2026 12:17

Planned outage on Friday, 15 May 2026 at 13:16 BST to Friday, 15 May 2026 at 13:17 BST

See message from HMRC

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15/05/2026 11:16 - 15/05/2026 12:15

Planned outage on Friday, 15 May 2026 at 12:16 BST to Friday, 15 May 2026 at 12:18 BST

See message from HMRC

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15/05/2026 12:05 - 15/05/2026 12:11

Service degradation : Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 13:05 BST.

15/05/2026 10:10 - 15/05/2026 12:10

Planned outage on Friday, 15 May 2026 at 11:10 BST to Friday, 15 May 2026 at 13:10 BST

See message from CDS Live Service

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See further guidance from the ASM Service Desk

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15/05/2026 11:07 - 15/05/2026 11:19

Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 12:07 BST.

15/05/2026 11:09 - 15/05/2026 11:19

Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 12:09 BST.

15/05/2026 10:38 - 15/05/2026 11:19

Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 11:38 BST.

15/05/2026 10:49 - 15/05/2026 11:19

Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 11:49 BST.

15/05/2026 10:51 - 15/05/2026 11:18

Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 11:51 BST.

15/05/2026 11:00 - 15/05/2026 11:07

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 12:00 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 11:01 - 15/05/2026 11:05

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 12:01 BST.

See message from Pentant

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15/05/2026 09:54 - 15/05/2026 10:08

Planned outage on Friday, 15 May 2026 at 10:54 BST to Friday, 15 May 2026 at 10:55 BST

See message from CCS-UK

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15/05/2026 10:00 - 15/05/2026 10:06

Planned outage on Friday, 15 May 2026 at 11:00 BST to Friday, 15 May 2026 at 14:00 BST

See message from CDS Live Service

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See further guidance from the ASM Service Desk

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15/05/2026 09:50 - 15/05/2026 09:51

Planned outage on Friday, 15 May 2026 at 10:50 BST to Friday, 15 May 2026 at 10:51 BST

See message from CCS-UK

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15/05/2026 09:30 - 15/05/2026 09:34

Service degradation: Users are reporting disruption via CCS-UK. This first started on Friday, 15 May 2026 at 10:30 BST.

See message from CCS-UK

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15/05/2026 08:56 - 15/05/2026 08:57

Planned outage on Friday, 15 May 2026 at 09:56 BST to Friday, 15 May 2026 at 09:57 BST

See message from CCS-UK

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15/05/2026 08:44 - 15/05/2026 08:47

Planned outage on Friday, 15 May 2026 at 09:44 BST to Friday, 15 May 2026 at 09:47 BST

See message from CCS-UK

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15/05/2026 08:43 - 15/05/2026 08:44

Planned outage on Friday, 15 May 2026 at 09:43 BST to Friday, 15 May 2026 at 09:44 BST

See message from HMRC

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15/05/2026 08:35 - 15/05/2026 08:43

Service degradation: Users are reporting disruption via CCS-UK. This first started on Friday, 15 May 2026 at 09:35 BST.

See message from CCS-UK

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15/05/2026 08:37 - 15/05/2026 08:38

Planned outage on Friday, 15 May 2026 at 09:37 BST to Friday, 15 May 2026 at 09:38 BST

See message from GVMS

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15/05/2026 08:29 - 15/05/2026 08:33

Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:29 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 08:31 - 15/05/2026 08:33

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:31 BST.

See message from Pentant

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15/05/2026 08:30 - 15/05/2026 08:33

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:30 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 08:14 - 15/05/2026 08:28

Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:14 BST.

See message from MCP

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15/05/2026 08:15 - 15/05/2026 08:28

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:15 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 08:27 - 15/05/2026 08:28

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:27 BST.

See message from CNS

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15/05/2026 08:20 - 15/05/2026 08:28

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 09:20 BST.

See message from HMRC

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15/05/2026 08:14 - 15/05/2026 08:17

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:14 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 08:02 - 15/05/2026 08:07

Service degradation : Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 09:02 BST.

15/05/2026 08:02 - 15/05/2026 08:07

Service degradation : Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 09:02 BST.

15/05/2026 08:02 - 15/05/2026 08:04

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 09:02 BST.

See message from Pentant

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15/05/2026 07:50 - 15/05/2026 07:59

Service degradation : Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 08:50 BST.

15/05/2026 07:49 - 15/05/2026 07:59

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 08:49 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 07:48 - 15/05/2026 07:59

Service degradation : Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 08:48 BST.

15/05/2026 07:40 - 15/05/2026 07:48

Service degradation: Users are reporting disruption via MCP. This first started on Friday, 15 May 2026 at 08:40 BST.

See message from MCP

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15/05/2026 07:41 - 15/05/2026 07:48

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 15 May 2026 at 08:41 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 07:40 - 15/05/2026 07:48

Service degradation: Users are reporting disruption via CNS. This first started on Friday, 15 May 2026 at 08:40 BST.

See message from CNS

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15/05/2026 07:39 - 15/05/2026 07:48

Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:39 BST.

See message from GVMS

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15/05/2026 07:35 - 15/05/2026 07:36

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 15 May 2026 at 08:35 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 07:29 - 15/05/2026 07:34

Service degradation: Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:29 BST.

See message from GVMS

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15/05/2026 06:44 - 15/05/2026 07:27

Service degradation: Users are reporting disruption with CDS Test Service (TDR). This first started on Friday, 15 May 2026 at 07:44 BST.

15/05/2026 07:26 - 15/05/2026 07:27

Service degradation : Users are reporting disruption via GVMS. This first started on Friday, 15 May 2026 at 08:26 BST.

15/05/2026 07:08 - 15/05/2026 07:27

Service degradation: Users are reporting disruption via HMRC. This first started on Friday, 15 May 2026 at 08:08 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

15/05/2026 07:08 - 15/05/2026 07:27

Service degradation : Users are reporting disruption via ICS2. This first started on Friday, 15 May 2026 at 08:08 BST.

14/05/2026 14:27 - 15/05/2026 06:42

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:27 BST.

See message from MCP

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14/05/2026 14:49 - 15/05/2026 06:42

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 15:49 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 14:27 - 15/05/2026 06:42

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 15:27 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

13/05/2026 13:09 - 14/05/2026 16:00

Testing live status for playwright test

13/05/2026 12:47 - 14/05/2026 16:00

Testing live status for playwright test

13/05/2026 12:39 - 14/05/2026 16:00

Testing live status for playwright test

28/04/2026 09:22 - 14/05/2026 16:00

Testing live status for playwright test

14/05/2026 09:32 - 14/05/2026 15:59

Testing live status for playwright test

13/05/2026 16:45 - 14/05/2026 15:59

Testing planned outage for Playwright Test

13/05/2026 16:33 - 14/05/2026 15:59

Testing planned outage for Playwright Test

13/05/2026 16:28 - 14/05/2026 15:59

Testing live status for playwright test

13/05/2026 16:07 - 14/05/2026 15:59

Testing live status for playwright test

13/05/2026 15:52 - 14/05/2026 15:59

Testing planned outage for Playwright Test

13/05/2026 15:46 - 14/05/2026 15:46

Testing planned outage for Playwright Test

13/05/2026 15:24 - 14/05/2026 15:24

Testing planned outage for Playwright Test

13/05/2026 15:18 - 14/05/2026 15:18

Testing planned outage for Playwright Test

14/05/2026 14:44 - 14/05/2026 14:46

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 15:44 BST.

14/05/2026 13:45 - 14/05/2026 14:26

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:45 BST.

See message from CNS

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14/05/2026 14:09 - 14/05/2026 14:10

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:09 BST.

See message from MCP

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14/05/2026 14:07 - 14/05/2026 14:08

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:07 BST.

See message from MCP

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14/05/2026 14:07 - 14/05/2026 14:08

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 15:07 BST.

See message from MCP

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14/05/2026 13:45 - 14/05/2026 13:47

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 14:45 BST.

See message from MCP

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14/05/2026 13:39 - 14/05/2026 13:45

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from Pentant

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14/05/2026 13:40 - 14/05/2026 13:45

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:40 BST.

See message from Pentant

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14/05/2026 13:41 - 14/05/2026 13:45

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 14 May 2026 at 14:41 BST.

See message from Pentant

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14/05/2026 13:39 - 14/05/2026 13:45

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from CNS

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14/05/2026 13:39 - 14/05/2026 13:45

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 14 May 2026 at 14:39 BST.

See message from CNS

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14/05/2026 13:14 - 14/05/2026 13:30

Planned outage on Thursday, 14 May 2026 at 14:14 BST to Thursday, 14 May 2026 at 14:30 BST

See message from MCP

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See further guidance from the ASM Service Desk

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14/05/2026 13:17 - 14/05/2026 13:24

Planned outage on Thursday, 14 May 2026 at 14:17 BST to Thursday, 14 May 2026 at 14:24 BST

See message from CNS

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13/05/2026 13:18 - 14/05/2026 13:18

In order to carry out essential system maintenance, test will be unavailable between Wednesday, 13 May 2026 at 14:18 BST and Thursday, 14 May 2026 at 14:18 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

14/05/2026 13:12 - 14/05/2026 13:17

Planned outage on Thursday, 14 May 2026 at 14:12 BST to Thursday, 14 May 2026 at 14:17 BST

See message from CNS

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13/05/2026 13:16 - 14/05/2026 13:16

planned outage test

14/05/2026 12:53 - 14/05/2026 13:13

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:53 BST.

See message from CCS-UK

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13/05/2026 13:13 - 14/05/2026 13:13

Testing planned outage for Playwright Test

14/05/2026 12:42 - 14/05/2026 12:52

Service degradation : Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:42 BST.

14/05/2026 12:44 - 14/05/2026 12:52

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:44 BST.

See message from CCS-UK

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14/05/2026 12:49 - 14/05/2026 12:52

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 13:49 BST.

See message from CCS-UK

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14/05/2026 12:41 - 14/05/2026 12:51

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 13:41 BST.

14/05/2026 11:29 - 14/05/2026 12:51

Planned outage on Thursday, 14 May 2026 at 12:29 BST to Thursday, 14 May 2026 at 12:31 BST

See message from MCP

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14/05/2026 12:26 - 14/05/2026 12:51

Planned outage on Thursday, 14 May 2026 at 13:26 BST to Thursday, 14 May 2026 at 13:40 BST

See message from MCP

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14/05/2026 12:40 - 14/05/2026 12:51

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 13:40 BST.

14/05/2026 12:40 - 14/05/2026 12:51

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 13:40 BST.

14/05/2026 12:37 - 14/05/2026 12:51

Planned outage on Thursday, 14 May 2026 at 13:37 BST to Thursday, 14 May 2026 at 13:40 BST

See message from CCS-UK

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14/05/2026 11:20 - 14/05/2026 11:28

Planned outage on Thursday, 14 May 2026 at 12:20 BST to Thursday, 14 May 2026 at 12:21 BST

See message from MCP

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14/05/2026 11:15 - 14/05/2026 11:17

Enter a new message or select a template

14/05/2026 11:16 - 14/05/2026 11:17

Planned outage on Thursday, 14 May 2026 at 12:16 BST to Thursday, 14 May 2026 at 12:17 BST

See message from MCP

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14/05/2026 11:07 - 14/05/2026 11:09

Planned outage on Thursday, 14 May 2026 at 12:07 BST to Thursday, 14 May 2026 at 12:10 BST

See message from MCP

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14/05/2026 10:57 - 14/05/2026 11:01

Planned outage on Thursday, 14 May 2026 at 11:57 BST to Thursday, 14 May 2026 at 11:58 BST

See message from MCP

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14/05/2026 10:56 - 14/05/2026 11:01

Planned outage on Thursday, 14 May 2026 at 11:56 BST to Thursday, 14 May 2026 at 11:57 BST

See message from MCP

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14/05/2026 10:54 - 14/05/2026 10:55

Planned outage on Thursday, 14 May 2026 at 11:54 BST to Thursday, 14 May 2026 at 11:55 BST

See message from MCP

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14/05/2026 10:52 - 14/05/2026 10:53

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 14 May 2026 at 11:52 BST.

14/05/2026 10:44 - 14/05/2026 10:52

Planned outage on Thursday, 14 May 2026 at 11:44 BST to Thursday, 14 May 2026 at 11:45 BST

See message from MCP

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14/05/2026 10:41 - 14/05/2026 10:42

Planned outage on Thursday, 14 May 2026 at 11:41 BST to Thursday, 14 May 2026 at 11:42 BST

See message from MCP

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14/05/2026 10:41 - 14/05/2026 10:42

Service degradation: Users are reporting disruption via CCS-UK. This first started on Thursday, 14 May 2026 at 11:41 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 10:38 - 14/05/2026 10:40

Service degradation: Users are reporting disruption via HMRC. This first started on Thursday, 14 May 2026 at 11:38 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 10:37 - 14/05/2026 10:40

Planned outage on Thursday, 14 May 2026 at 11:37 BST to Thursday, 14 May 2026 at 11:40 BST

See message from MCP

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14/05/2026 10:33 - 14/05/2026 10:38

Planned outage on Thursday, 14 May 2026 at 11:33 BST to Thursday, 14 May 2026 at 11:35 BST

See message from HMRC

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See further guidance from the ASM Service Desk

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14/05/2026 10:28 - 14/05/2026 10:38

Planned outage on Thursday, 14 May 2026 at 11:28 BST to Thursday, 14 May 2026 at 11:41 BST

See message from CDS Test Service (TDR)

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14/05/2026 10:10 - 14/05/2026 10:34

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:10 BST.

14/05/2026 10:12 - 14/05/2026 10:34

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:12 BST.

14/05/2026 10:15 - 14/05/2026 10:34

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:15 BST.

14/05/2026 10:17 - 14/05/2026 10:34

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 14 May 2026 at 11:17 BST.

14/05/2026 10:04 - 14/05/2026 10:24

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 14 May 2026 at 11:04 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 10:20 - 14/05/2026 10:23

Planned outage on Thursday, 14 May 2026 at 11:20 BST to Thursday, 14 May 2026 at 11:23 BST

See message from CDS Test Service (TDR)

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14/05/2026 10:18 - 14/05/2026 10:19

Planned outage on Thursday, 14 May 2026 at 11:18 BST to Thursday, 14 May 2026 at 11:22 BST

See message from CDS Test Service (TDR)

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14/05/2026 09:57 - 14/05/2026 10:02

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 14 May 2026 at 10:57 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

14/05/2026 09:54 - 14/05/2026 09:55

Testing live status for playwright test

14/05/2026 09:38 - 14/05/2026 09:51

Testing live status for playwright test

14/05/2026 09:24 - 14/05/2026 09:27

Testing live status for playwright test

14/05/2026 08:58 - 14/05/2026 09:02

Planned outage on Thursday, 14 May 2026 at 09:58 BST to Thursday, 14 May 2026 at 10:02 BST

See message from ICS2

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14/05/2026 08:52 - 14/05/2026 08:55

Planned outage on Thursday, 14 May 2026 at 09:52 BST to Thursday, 14 May 2026 at 09:58 BST

See message from MCP

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14/05/2026 08:47 - 14/05/2026 08:49

Planned outage on Thursday, 14 May 2026 at 09:47 BST to Thursday, 14 May 2026 at 09:50 BST

See message from MCP

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14/05/2026 08:21 - 14/05/2026 08:24

Planned outage on Thursday, 14 May 2026 at 09:21 BST to Thursday, 14 May 2026 at 09:24 BST

See message from MCP

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14/05/2026 08:10 - 14/05/2026 08:20

Planned outage on Thursday, 14 May 2026 at 09:10 BST to Thursday, 14 May 2026 at 09:24 BST

See message from MCP

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14/05/2026 07:53 - 14/05/2026 08:06

Planned outage on Thursday, 14 May 2026 at 08:53 BST to Thursday, 14 May 2026 at 08:55 BST

See message from CCS-UK

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14/05/2026 07:54 - 14/05/2026 08:06

Planned outage on Thursday, 14 May 2026 at 08:54 BST to Thursday, 14 May 2026 at 08:56 BST

See message from HMRC

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14/05/2026 07:43 - 14/05/2026 07:51

Planned outage on Thursday, 14 May 2026 at 08:43 BST to Thursday, 14 May 2026 at 08:46 BST

See message from Pentant

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14/05/2026 07:48 - 14/05/2026 07:51

Planned outage on Thursday, 14 May 2026 at 08:48 BST to Thursday, 14 May 2026 at 08:49 BST

See message from CCS-UK

Dropdown Text

14/05/2026 07:45 - 14/05/2026 07:51

Planned outage on Thursday, 14 May 2026 at 08:45 BST to Thursday, 14 May 2026 at 08:47 BST

See message from HMRC

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14/05/2026 07:40 - 14/05/2026 07:43

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 14 May 2026 at 08:40 BST and Thursday, 14 May 2026 at 08:42 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

14/05/2026 07:40 - 14/05/2026 07:43

Planned outage on Thursday, 14 May 2026 at 08:40 BST to Thursday, 14 May 2026 at 08:42 BST

See message from CNS

system is down

14/05/2026 07:35 - 14/05/2026 07:38

Planned outage on Thursday, 14 May 2026 at 08:35 BST to Thursday, 14 May 2026 at 08:38 BST

See message from MCP

MCP Updates required

12/05/2026 13:20 - 14/05/2026 07:32

Service degradation: Users are reporting disruption via Pentant. This first started on Tuesday, 12 May 2026 at 14:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

13/05/2026 09:50 - 14/05/2026 07:32

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 13 May 2026 at 10:50 BST.

12/05/2026 10:38 - 12/05/2026 11:37

Planned outage on Tuesday, 12 May 2026 at 11:38 BST to Tuesday, 12 May 2026 at 12:37 BST

See message from CDS Live Service

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08/05/2026 09:46 - 12/05/2026 10:21

Service degradation : Users are reporting disruption via MCP. This first started on Friday, 8 May 2026 at 10:46 BST.

08/05/2026 09:47 - 12/05/2026 10:21

Service degradation : Users are reporting disruption via MCP. This first started on Friday, 8 May 2026 at 10:47 BST.

07/05/2026 14:20 - 12/05/2026 10:21

Service degradation: Users are reporting disruption via CNS. This first started on Thursday, 7 May 2026 at 15:20 BST.

See message from CNS

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28/04/2026 11:41 - 12/05/2026 10:21

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

01/05/2026 12:41 - 12/05/2026 10:21

Service degradation: Users are reporting disruption via Pentant. This first started on Friday, 1 May 2026 at 13:41 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

07/05/2026 16:20 - 07/05/2026 16:21

Testing live status for playwright test

07/05/2026 14:14 - 07/05/2026 14:41

Unplanned outage with CCS-UK. This first started on Thursday, 7 May 2026 at 15:14 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

07/05/2026 14:10 - 07/05/2026 14:30

Planned outage on Thursday, 7 May 2026 at 15:10 BST to Thursday, 7 May 2026 at 15:30 BST

See message from CNS

Update required

 

See further guidance from the ASM Service Desk

Dropdown Text

07/05/2026 14:12 - 07/05/2026 14:30

Planned outage on Thursday, 7 May 2026 at 15:12 BST to Thursday, 7 May 2026 at 15:30 BST

See message from CDS Live Service

CDS not working

07/05/2026 10:42 - 07/05/2026 12:39

Planned outage on Thursday, 7 May 2026 at 11:42 BST to Thursday, 7 May 2026 at 13:39 BST

See message from HMRC

Planned outage to fix issues with declaration sending

07/05/2026 12:18 - 07/05/2026 12:21

Planned outage on Thursday, 7 May 2026 at 13:18 BST to Thursday, 7 May 2026 at 13:21 BST

See message from MCP

Not working

 

See further guidance from the ASM Service Desk

Dropdown Text

07/05/2026 12:16 - 07/05/2026 12:19

Planned outage on Thursday, 7 May 2026 at 13:16 BST to Thursday, 7 May 2026 at 13:19 BST

See message from CNS

Something stopped working

 

See further guidance from the ASM Service Desk

Dropdown Text

01/05/2026 12:38 - 07/05/2026 12:12

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

01/05/2026 13:20 - 07/05/2026 12:11

Unplanned outage with CDS Live Service. This first started on Friday, 1 May 2026 at 14:20 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

06/05/2026 15:19 - 06/05/2026 16:20

Planned outage on Wednesday, 6 May 2026 at 16:19 BST to Wednesday, 6 May 2026 at 17:20 BST

See message from CCS-UK

Dropdown Text

01/05/2026 13:18 - 01/05/2026 13:20

Enter a new message or select a template

01/05/2026 13:18 - 01/05/2026 13:20

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 1 May 2026 at 14:18 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

01/05/2026 13:10 - 01/05/2026 13:18

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Friday, 1 May 2026 at 14:10 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

01/05/2026 13:15 - 01/05/2026 13:16

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

01/05/2026 11:55 - 01/05/2026 13:10

Service degradation: Users are reporting disruption via MCP. This first started on Friday, 1 May 2026 at 12:55 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

30/04/2026 13:16 - 01/05/2026 13:10

Users are reporting intermittent communication errors when submitting CDS declarations via all CSP’s, as well as unable to access ASM Online Services and the ASM Resource Centre.

You will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit Phase 5 movements.

This is due to an ongoing outage at Cloudflare, a global network service provider that ASM use to ensure the security of our services.

We will issue a further update when more information is available from Cloudflare.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error or a failed to send message, please re-send.

30/04/2026 13:14 - 30/04/2026 13:16

Service degradation : Users are reporting disruption via CNS. This first started on Thursday, 30 April 2026 at 14:14 BST.

30/04/2026 13:12 - 30/04/2026 13:14

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 30 April 2026 at 14:12 BST.

See message from CDS Live Service

Dropdown Text

30/04/2026 13:08 - 30/04/2026 13:11

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

30/04/2026 12:14 - 30/04/2026 13:05

User's may experience delays across all services as Santa makes his way around the World.
Please be patient during this time, it only happens once a year

30/04/2026 11:51 - 30/04/2026 13:05

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 30 April 2026 at 12:51 BST.

See message from CDS Live Service

Dropdown Text

30/04/2026 12:12 - 30/04/2026 12:14

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 13:12 BST. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. If you have the option to use another badge code from a different CSP or have a CDS direct badge (non-inventory) available then you can use this where applicable.

30/04/2026 11:47 - 30/04/2026 11:51

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:47 BST.

See message from MCP

Dropdown Text

30/04/2026 11:32 - 30/04/2026 11:47

Service degradation: Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:32 BST.

See message from MCP

Dropdown Text

30/04/2026 11:16 - 30/04/2026 11:26

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 30 April 2026 at 12:16 BST.

30/04/2026 07:56 - 30/04/2026 10:03

Service degradation : Users are reporting disruption via ICS2. This first started on Thursday, 30 April 2026 at 08:56 BST.

29/04/2026 09:24 - 30/04/2026 09:24

Testing planned outage for Playwright Test

29/04/2026 09:18 - 29/04/2026 09:19

Testing live status for playwright test

27/04/2026 13:02 - 28/04/2026 13:03

Testing planned outage for Playwright Test

27/04/2026 12:53 - 28/04/2026 12:53

Testing planned outage for Playwright Test

27/04/2026 11:56 - 28/04/2026 11:56

Testing planned outage for Playwright Test

27/04/2026 11:49 - 28/04/2026 11:49

Testing planned outage for Playwright Test

27/04/2026 11:42 - 28/04/2026 11:42

Testing planned outage for Playwright Test

27/04/2026 11:38 - 28/04/2026 11:38

Testing planned outage for Playwright Test

23/04/2026 13:36 - 28/04/2026 11:35

Service degradation: Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 14:36 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

22/04/2026 12:53 - 28/04/2026 11:35

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Wednesday, 22 April 2026 at 13:53 BST.

23/04/2026 12:48 - 28/04/2026 11:35

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Thursday, 23 April 2026 at 13:48 BST.

See message from ASM Online Services

Dropdown Text

23/04/2026 10:52 - 28/04/2026 11:35

Service Availability. This first started on Thursday, 23 April 2026 at 11:52 BST.

27/04/2026 11:22 - 28/04/2026 11:22

Testing planned outage for Playwright Test

27/04/2026 09:51 - 28/04/2026 09:51

testing offline planned outage

27/04/2026 09:46 - 28/04/2026 09:46

Testing planned outage for Playwright Test

28/04/2026 09:25 - 28/04/2026 09:43

Testing live status for playwright test

27/04/2026 09:43 - 28/04/2026 09:43

Testing planned outage for Playwright Test

27/04/2026 10:08 - 27/04/2026 10:10

Testing live status for playwright test

27/04/2026 10:02 - 27/04/2026 10:05

Testing live status for playwright test

24/04/2026 16:45 - 25/04/2026 16:45

Testing planned outage for Playwright Test

24/04/2026 18:13 - 24/04/2026 19:14

Planned outage on Friday, 24 April 2026 at 19:13 BST to Friday, 24 April 2026 at 20:14 BST

See message from CNS

Dropdown Text

24/04/2026 17:04 - 24/04/2026 18:04

In order to carry out essential system maintenance, Me will be unavailable between Friday, 24 April 2026 at 18:04 BST and Friday, 24 April 2026 at 19:04 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

24/04/2026 16:42 - 24/04/2026 17:43

In order to carry out essential system maintenance, Pentant will be unavailable between Friday, 24 April 2026 at 17:42 BST and Friday, 24 April 2026 at 18:43 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

23/04/2026 18:41 - 24/04/2026 16:41

Planned outage on Thursday, 23 April 2026 at 19:41 BST to Friday, 24 April 2026 at 17:41 BST

See message from MCP

Dropdown Text

 

See further guidance from the ASM Service Desk

Dropdown Text

24/04/2026 16:04 - 24/04/2026 16:05

Testing live status for playwright test

24/04/2026 15:59 - 24/04/2026 16:01

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:58

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:58

Testing live status for playwright test

23/04/2026 08:00 - 24/04/2026 15:58

Testing live status for playwright test

23/04/2026 08:00 - 24/04/2026 15:58

Testing live status for playwright test

24/04/2026 15:13 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 15:57

Testing live status for playwright test

24/04/2026 15:50 - 24/04/2026 15:53

Testing live status for playwright test

24/04/2026 15:24 - 24/04/2026 15:27

Testing live status for playwright test

24/04/2026 15:16 - 24/04/2026 15:17

Testing live status for playwright test

24/04/2026 08:00 - 24/04/2026 14:39

Testing live status for playwright test

23/04/2026 16:39 - 23/04/2026 16:40

Service degradation : Users are reporting disruption via MCP. This first started on Thursday, 23 April 2026 at 17:39 BST.

23/04/2026 16:17 - 23/04/2026 16:18

In order to carry out essential system maintenance, Me will be unavailable between Thursday, 23 April 2026 at 17:17 BST and Thursday, 23 April 2026 at 17:18 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

23/04/2026 10:44 - 23/04/2026 16:14

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:44 BST.

23/04/2026 13:34 - 23/04/2026 16:13

Service degradation: Users are reporting disruption via Pentant. This first started on Thursday, 23 April 2026 at 14:34 BST.

See message from Pentant

Dropdown Text

23/04/2026 10:19 - 23/04/2026 16:13

Service degradation : Users are reporting disruption via Pentant. This first started on Thursday, 23 April 2026 at 11:19 BST.

23/04/2026 13:54 - 23/04/2026 16:12

Planned outage on Thursday, 23 April 2026 at 14:54 BST to Friday, 24 April 2026 at 14:54 BST

See message from MCP

Dropdown Text

 

See further guidance from the ASM Service Desk

Dropdown Text

23/04/2026 08:00 - 23/04/2026 16:06

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 16:04

Testing live status for playwright test

23/04/2026 14:20 - 23/04/2026 15:52

unplanned test

23/04/2026 13:17 - 23/04/2026 15:43

Enter a new message or select a template

23/04/2026 08:00 - 23/04/2026 14:55

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 14:55

Testing live status for playwright test

23/04/2026 14:46 - 23/04/2026 14:54

In order to carry out essential system maintenance, ASM Online Services will be unavailable between Thursday, 23 April 2026 at 15:46 BST and Friday, 24 April 2026 at 15:46 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

23/04/2026 12:51 - 23/04/2026 14:40

Planned outage on Thursday, 23 April 2026 at 13:51 BST to Invalid Date

See message from ASM Online Services

Dropdown Text

23/04/2026 13:20 - 23/04/2026 13:21

Enter a new message or select a template

23/04/2026 13:16 - 23/04/2026 13:17

Enter a new message or select a template

23/04/2026 12:57 - 23/04/2026 13:12

Enter a new message or select a template

23/04/2026 11:16 - 23/04/2026 11:20

In order to carry out essential system maintenance, Service Availability will be unavailable between Thursday, 23 April 2026 at 12:16 BST and Thursday, 23 April 2026 at 12:20 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

23/04/2026 10:59 - 23/04/2026 11:18

Enter a new message or select a template

23/04/2026 10:59 - 23/04/2026 11:18

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Thursday, 23 April 2026 at 11:59 BST.

22/04/2026 12:53 - 23/04/2026 11:17

Enter a new message or select a template

23/04/2026 10:58 - 23/04/2026 11:17

Hello

23/04/2026 11:05 - 23/04/2026 11:10

Enter a new message or select a template

23/04/2026 10:38 - 23/04/2026 10:58

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:38 BST.

23/04/2026 10:31 - 23/04/2026 10:57

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:31 BST.

23/04/2026 10:54 - 23/04/2026 10:56

Service degradation : Users are reporting disruption via North Pole. This first started on Thursday, 23 April 2026 at 11:54 BST.

23/04/2026 10:14 - 23/04/2026 10:56

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:14 BST.

23/04/2026 10:22 - 23/04/2026 10:56

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:22 BST.

23/04/2026 10:18 - 23/04/2026 10:56

Service degradation : Users are reporting disruption via CDS Live Service. This first started on Thursday, 23 April 2026 at 11:18 BST.

23/04/2026 09:25 - 23/04/2026 10:51

Service Availability  Thursday, 23 April 2026 at 10:25 BST.

22/04/2026 08:00 - 23/04/2026 10:21

Testing live status for playwright test

22/04/2026 08:00 - 23/04/2026 10:21

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 10:21

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 10:21

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 10:21

Testing live status for playwright test

23/04/2026 08:00 - 23/04/2026 10:21

Testing live status for playwright test

22/04/2026 08:00 - 23/04/2026 10:20

Testing live status for playwright test

22/04/2026 08:00 - 23/04/2026 10:20

Testing live status for playwright test

22/04/2026 08:00 - 22/04/2026 15:50

Testing outage on the Live status page

22/04/2026 08:00 - 22/04/2026 15:50

Testing outage on the Live status page

22/04/2026 08:00 - 22/04/2026 15:50

Testing live status for playwright test

22/04/2026 08:00 - 22/04/2026 15:02

Testing planned outage for Playwright Test on the Live status page

22/04/2026 12:18 - 22/04/2026 12:19

Planned outage on Wednesday, 22 April 2026 at 13:18 BST to Wednesday, 22 April 2026 at 13:19 BST

See message from ASM Online Services

Dropdown Text

21/04/2026 16:26 - 22/04/2026 10:51

Testing Unplanned outage

21/04/2026 16:29 - 22/04/2026 10:51

Testing Unplanned outage

22/04/2026 09:10 - 22/04/2026 10:51

Testing planned outage

22/04/2026 09:17 - 22/04/2026 10:51

Testing planned outage

22/04/2026 09:18 - 22/04/2026 10:51

Testing Unplanned outage

22/04/2026 09:25 - 22/04/2026 10:51

Testing planned outage

22/04/2026 09:25 - 22/04/2026 10:51

Testing Unplanned outage

22/04/2026 09:34 - 22/04/2026 10:51

Testing planned outage

20/04/2026 15:21 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:21 BST.

20/04/2026 15:39 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:39 BST.

20/04/2026 15:43 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:43 BST.

20/04/2026 15:44 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:44 BST.

20/04/2026 15:46 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:46 BST.

20/04/2026 15:50 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 16:50 BST.

20/04/2026 16:04 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:04 BST.

20/04/2026 16:15 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:15 BST.

20/04/2026 16:17 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:17 BST.

20/04/2026 16:28 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:28 BST.

20/04/2026 16:28 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 17:28 BST.

21/04/2026 07:55 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 08:55 BST.

21/04/2026 08:18 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 09:18 BST.

21/04/2026 10:05 - 22/04/2026 10:50

Service degradation: Users are reporting disruption with the ASM Online Services. This first started on Tuesday, 21 April 2026 at 11:05 BST.

See message from TDR Communications

Dropdown Text

21/04/2026 11:32 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:32 BST.

21/04/2026 11:52 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:52 BST.

21/04/2026 12:03 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:03 BST.

21/04/2026 12:04 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:04 BST.

21/04/2026 12:56 - 22/04/2026 10:50

Enter a new message or select a template

21/04/2026 12:56 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:56 BST.

21/04/2026 12:58 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 13:58 BST.

21/04/2026 13:03 - 22/04/2026 10:50

Enter a new message or select a template

21/04/2026 13:04 - 22/04/2026 10:50

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:04 BST.

16/04/2026 14:54 - 22/04/2026 10:50

Unplanned outage with MCP. This first started on Thursday, 16 April 2026 at 15:54 BST.

See message from MCP

MCP are having unplanned downtime, We do not know when this will be resolved. 

21/04/2026 13:12 - 22/04/2026 10:50

In order to carry out essential system maintenance, Pentant will be unavailable between Tuesday, 21 April 2026 at 14:12 BST and Wednesday, 22 April 2026 at 14:12 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

16/04/2026 15:00 - 22/04/2026 10:50

Unplanned outage with CCS-UK. This first started on Thursday, 16 April 2026 at 16:00 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

21/04/2026 10:10 - 22/04/2026 10:50

reasons

14/04/2026 09:36 - 22/04/2026 10:50

playwright test

18/04/2026 12:07 - 22/04/2026 10:49

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 13:07 BST.

18/04/2026 12:08 - 22/04/2026 10:49

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 13:08 BST.

18/04/2026 13:08 - 22/04/2026 10:49

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Saturday, 18 April 2026 at 14:08 BST.

19/04/2026 13:53 - 22/04/2026 10:49

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 14:53 BST.

20/04/2026 10:18 - 22/04/2026 10:49

Enter a new message or select a template

20/04/2026 10:36 - 22/04/2026 10:49

Enter a new message or select a template

20/04/2026 10:39 - 22/04/2026 10:49

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 20 April 2026 at 11:39 BST.

21/04/2026 11:46 - 22/04/2026 08:00

Tesing planned outage

21/04/2026 16:34 - 22/04/2026 08:00

Testing planned outage

21/04/2026 14:38 - 21/04/2026 14:39

In order to carry out essential system maintenance, CDS Live Service will be unavailable between Tuesday, 21 April 2026 at 15:38 BST and Tuesday, 21 April 2026 at 15:39 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

21/04/2026 13:26 - 21/04/2026 14:34

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:26 BST.

21/04/2026 13:27 - 21/04/2026 13:28

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:27 BST.

21/04/2026 13:08 - 21/04/2026 13:13

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 14:08 BST.

21/04/2026 11:28 - 21/04/2026 11:53

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21/04/2026 11:42 - 21/04/2026 11:43

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:42 BST.

21/04/2026 11:33 - 21/04/2026 11:41

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:33 BST.

21/04/2026 11:35 - 21/04/2026 11:40

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Tuesday, 21 April 2026 at 12:35 BST.

21/04/2026 10:47 - 21/04/2026 11:04

test

19/04/2026 15:40 - 21/04/2026 10:10

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 16:40 BST.

17/04/2026 13:22 - 21/04/2026 10:10

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Friday, 17 April 2026 at 14:22 BST.

21/04/2026 08:26 - 21/04/2026 08:31

Planned outage on Tuesday, 21 April 2026 at 09:26 BST to Tuesday, 21 April 2026 at 09:31 BST

See message from ASM Online Services

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19/04/2026 17:32 - 19/04/2026 17:33

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19/04/2026 17:25 - 19/04/2026 17:27

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19/04/2026 17:22 - 19/04/2026 17:24

In order to carry out essential system maintenance, Pentant will be unavailable between Sunday, 19 April 2026 at 18:22 BST and Sunday, 19 April 2026 at 18:24 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

19/04/2026 17:19 - 19/04/2026 17:21

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19/04/2026 17:18 - 19/04/2026 17:20

Planned outage on Sunday, 19 April 2026 at 18:18 BST to Sunday, 19 April 2026 at 18:20 BST

See message from Pentant

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19/04/2026 17:16 - 19/04/2026 17:18

Planned outage on Sunday, 19 April 2026 at 18:16 BST to Sunday, 19 April 2026 at 18:18 BST

See message from CDS Live Service

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19/04/2026 16:45 - 19/04/2026 16:47

Planned outage on Sunday, 19 April 2026 at 17:45 BST to Sunday, 19 April 2026 at 17:47 BST

See message from CNS

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19/04/2026 16:39 - 19/04/2026 16:40

Planned outage on Sunday, 19 April 2026 at 17:39 BST to Sunday, 19 April 2026 at 17:40 BST

See message from HMRC

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19/04/2026 16:12 - 19/04/2026 16:19

Planned outage on Sunday, 19 April 2026 at 17:12 BST to Sunday, 19 April 2026 at 17:14 BST

See message from HMRC

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19/04/2026 15:59 - 19/04/2026 16:03

Users are reporting service degradation. We are investigating and will update this page when we have more information.

19/04/2026 15:19 - 19/04/2026 15:26

Service degradation: Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 16:19 BST.

See message from ASM Online Services

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19/04/2026 14:11 - 19/04/2026 14:14

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 15:11 BST.

19/04/2026 14:03 - 19/04/2026 14:09

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Sunday, 19 April 2026 at 15:03 BST.

17/04/2026 12:05 - 18/04/2026 12:05

Planned outage on Friday, 17 April 2026 at 13:05 BST to Saturday, 18 April 2026 at 13:05 BST

See message from CDS Live Service

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17/04/2026 12:03 - 17/04/2026 12:09

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16/04/2026 11:00 - 16/04/2026 18:00

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16/04/2026 15:00 - 16/04/2026 15:05

MCP

07/04/2026 13:38 - 16/04/2026 14:02

Service degradation: Users are reporting disruption via GVMS. This first started on Tuesday, 7 April 2026 at 14:38 BST.

See message from GVMS

Dear Customer,

We are currently experiencing some technical difficulties with the Goods Vehicle Movement Service (GVMS).

We are aware that not all goods movements on route to border locations have been able to create a valid Goods Movement Reference.

Goods Movement References remain mandatory for freight movements using the Goods Vehicle Movement Service.

Please check with your carrier before embarking on your journey as you may be turned away without a valid Goods Movement Reference.

We apologise for any inconvenience this may cause.

15/04/2026 10:47 - 16/04/2026 12:38

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13/04/2026 14:00 - 16/04/2026 10:09

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 13 April 2026 at 15:00 BST.

15/04/2026 19:54 - 15/04/2026 20:31

MCP Wednesday, 15 April 2026 at 20:54 BST

14/04/2026 15:15 - 14/04/2026 17:59

Users are reporting no response to declarations sent to CDS Live Service. This first started on Tuesday, 14 April 2026 at 16:15 BST.

See message from CDS Live Service

Dear Trader,

We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can.

If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. 

For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/guidance/goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

14/04/2026 10:00 - 14/04/2026 11:00

Planned outage on Tuesday, 14 April 2026 at 11:00 BST to Tuesday, 14 April 2026 at 12:00 BST

See message from Pentant

Dear Descartes Pentant Customer,

From Tue, 14 Apr, 2026 10am until Midday, the Pentant team will be executing Pentant 26.04 release

To include:
Regular release cycle of Pentant application.

Backend code updates including move to PHP 8.5
Introduction of HMRC automated report emails
Bug fixes to Dover Export displays

Questions and concerns can be directed to IMC at IMC@descartes.com Please reference CHN-60125

During this window each service will have a short outage whilst systems are restarted.

Any issues can also be raised with the service desk - servicedesk@descartes.com

Many thanks

Pentant Customer Support

14/04/2026 09:29 - 14/04/2026 09:35

Playwright Status

14/04/2026 09:30 - 14/04/2026 09:35

Playwright test

13/04/2026 13:47 - 13/04/2026 13:48

Service degradation : Users are reporting disruption via ASM Online Services. This first started on Monday, 13 April 2026 at 14:47 BST.

12/04/2026 17:13 - 12/04/2026 18:13

Planned outage on Sunday, 12 April 2026 at 18:13 BST to Sunday, 12 April 2026 at 19:13 BST

See message from CCS-UK

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11/04/2026 14:30 - 11/04/2026 15:00

Planned outage on Saturday, 11 April 2026 at 15:30 BST to Saturday, 11 April 2026 at 16:00 BST

See message from CCS-UK

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See further guidance from the ASM Service Desk

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10/04/2026 14:06 - 10/04/2026 14:07

Planned outage on Friday, 10 April 2026 at 15:06 BST to Wednesday, 15 April 2026 at 15:04 BST

See message from Me

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10/04/2026 14:00 - 10/04/2026 14:01

Service degradation: Users are reporting disruption via Me. This first started on Friday, 10 April 2026 at 15:00 BST.

See message from Me

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10/04/2026 13:22 - 10/04/2026 13:24

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01/04/2026 09:03 - 01/04/2026 09:05

Planned outage on Wednesday, 1 April 2026 at 10:03 BST to Wednesday, 1 April 2026 at 10:07 BST

See message from GVMS

lets talk sfs\g

01/04/2026 09:01 - 01/04/2026 09:03

In order to carry out essential system maintenance, North Pole will be unavailable between Wednesday, 1 April 2026 at 10:01 BST and Wednesday, 1 April 2026 at 10:04 BST. During this time you will be unable to send and receive messages in Sequoia. You will not be able to prepare any CDS declarations and will not be able to view or prepare Safety & Security declarations, ICS2 declarations or Transit phase 5 movements so please retrieve any Transit documents you need prior to the outage.
Do not create any ETSF records on Sequoia during this period.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.

31/03/2026 12:47 - 01/04/2026 09:00

planned cds live outage

01/04/2026 08:30 - 01/04/2026 08:32

april fools 5

01/04/2026 08:03 - 01/04/2026 08:07

april fools test 4

01/04/2026 07:45 - 01/04/2026 07:48

april fools test 3

01/04/2026 05:32 - 01/04/2026 06:52

Users are reporting service degradation. We are investigating and will update this page when we have more information.

31/03/2026 14:52 - 31/03/2026 15:52

4th outaage

31/03/2026 14:30 - 31/03/2026 15:32

Service degradation: Users are reporting disruption via CCS-UK. This first started on Tuesday, 31 March 2026 at 15:30 BST.

See message from CCS-UK

blah blah blah 

31/03/2026 13:14 - 31/03/2026 13:49

planned cns outage

31/03/2026 13:36 - 31/03/2026 13:37

nother planned one

31/03/2026 13:10 - 31/03/2026 13:18

planned aeos outage

26/03/2026 11:23 - 31/03/2026 12:45